Office 365 via GoDaddy?
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I've done partner based support for 365, from migrations to weird support issues.
If you are a Microsoft 365 partner, you get access to something called "The Microsoft Partner Support Team"
You skip a lot of the bobbins, and just get pure MS tech support.
Microsoft know that to become a partner you have to go through the training, the certifications, ect. So they give you better access to their technicians.
@scottalanmiller said:
Once you go direct to MS and initiate the relationship, those options are permanently gone. MS expects and encourages everyone to go through a partner, and especially a premier partner, to get maximum benefits.
....? How are they permanently gone? We went in and took over clients who had no partner before.
Can I ask what is a premium partner?
You might be a registered partner with no competencies, or you might have every gold partner competency under the sun, but you are still a Microsoft partner.
I've never heard the term Premium partner.https://technet.microsoft.com/en-GB/library/office-365-partners.aspx
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@Breffni-Potter said:
Can I ask what is a premium partner?
You might be a registered partner with no competencies, or you might have every gold partner competency under the sun, but you are still a Microsoft partner.
I've never heard the term Premium partner.Separate track than the MS Partners. It's an Office 365 Partner level. We've been an MS Partner for forever. Your MS Partner, Silver and Gold status is unrelated to your O365 levels. When we went Premier is when we first heard about it. We got upgraded service offerings when we did.
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@Breffni-Potter said:
....? How are they permanently gone? We went in and took over clients who had no partner before.
AFAIK switching after the fact does not give you the concierge service. Maybe it does and we just haven't seen it.
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@Dashrender said:
And how is MS promoting this desire of theirs? It's not on plain enough on the o365 pages that I've noticed.
Heck I only know about it because being here.
Same in here. In all my time spent researching and using O365, this is the first I've heard of it.
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@WingCreative said:
Do they mention how much it will cost you after the first year?
Yeah... $14.99 / mo
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@scottalanmiller said:
@Carnival-Boy said:
So I'm not sure what you mean by "There is a reason why you should never buy directly from MS"?
Because going direct to MS without having a Premier Partner making the introduction and registering the relationship bars you from MS' top level concierge service and bars you from getting a PoR's extra support benefits. Once you go direct to MS and initiate the relationship, those options are permanently gone.
So what is the difference between me registering NTG as my partner for my existing O365 account and getting NTG to "make the introduction" for a new account. I never realised there were two tiers of support.
I was thinking of adding NTG as my partner but to be honest I don't like the sound of becoming some kind of 2nd class customer simply because NTG didn't make the introduction.
It's particularly annoying that some customers will be getting special benefits that are now "permanently gone" for me for eternity, simply because I had no idea that this two tier support arrangement existed.
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@Carnival-Boy said:
@scottalanmiller said:
@Carnival-Boy said:
So I'm not sure what you mean by "There is a reason why you should never buy directly from MS"?
Because going direct to MS without having a Premier Partner making the introduction and registering the relationship bars you from MS' top level concierge service and bars you from getting a PoR's extra support benefits. Once you go direct to MS and initiate the relationship, those options are permanently gone.
So what is the difference between me registering NTG as my partner for my existing O365 account and getting NTG to "make the introduction" for a new account. I never realised there were two tiers of support.
I was thinking of adding NTG as my partner but to be honest I don't like the sound of becoming some kind of 2nd class customer simply because NTG didn't make the introduction.
It's particularly annoying that some customer will be getting benefits that are now "permanently gone" for eternity, simply because I had no idea that this two tier support arrangement existing.
It might work. We've never had anyone try to switch to us that wasn't with another partner before. At least not that I know of. Let me get @Minion-Queen to answer that for you once she is back from her surprise trip to Canada. She is on the road back now, I believe. @jenuinecase might know as well.
I get the info second hand from the account team. Best to have them answer specifics.
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I wouldn't be switching as I don't currently have a partner specified. NTG would be my first.
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@Carnival-Boy said:
I wouldn't be switching as I don't currently have a partner specified. NTG would be my first.
That's what I meant. We've had people currently with other partners who didn't like them (they didn't like the partner, no idea about the partner's opinion of the client) that switched to us. That works. But switching from MS direct to us I am pretty sure would be a first. But there are tons of clients I know nothing about. I probably know under 10% of clients even just by name or reputation.
But @Minion-Queen will definitely either know or be able to find out.
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We have about half of our customers that have come to us because they didn't want to stay with their current partner. Most of the time cause the partner sucked
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It makes no sense to me that Microsoft would operate a two-tier system for its customers that have a partner of record. If NTG was my POR, why would Microsoft care how I originally signed up for O365 all those years ago? They're still getting paid, NTG are getting paid, why bar me from 1st class support? For eternity.
And as for that being Microsoft's preferred sign-up route, that can't be true. Where did you hear that? There is nothing on their website about being 'introduced' by a partner. Quite the opposite, they are encouraging you to sign-up straight away directly with Microsoft, or at least take out a trial directly with Microsoft.
Anyway, sod it. I'll go it alone as a 2nd class customer if that's the way it's got to be. I've survived thus far
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The "Preferred Partner Route" is more of a if you go with a Partner you are working with someone who has experience and if you are a high enough level of partner they you also have a dedicated Support Team from Microsoft themselves. We have an Account Manager, Technical Account Manager and Support Engineering team that we have direct access to if we need something. However I don't remember the last time we actually had to reach out to them because, well we are good and generally know how to fix most everything ourselves.
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@Carnival-Boy said:
And as for that being Microsoft's preferred sign-up route, that can't be true. Where did you hear that? There is nothing on their website about being 'introduced' by a partner. Quite the opposite, they are encouraging you to sign-up straight away directly with Microsoft, or at least take out a trial directly with Microsoft.
Actions speak louder than marketing
Microsoft makes a huge point of directing people that they speak to over to partners and makes it very beneficial to customers to always work with a partner. -
Microsoft don't speak to me. Do they speak to many people?
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@Carnival-Boy said:
Microsoft don't speak to me. Do they speak to many people?
They speak through their website, as you pointed out. But their actions, I feel, are far more meaningful.
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So, I've been with Godaddy for about a year, and my renewal is coming due in the next few weeks. Their support has been ok, but I feel like there are limitations to their o365 service. In some cases, you get redirected to their site to perform configuration changes. Also, we have multiple domains but their implementation only seems to support one domain.
Is it relatively painless to switch from one provider to another?
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It is really easy to switch from one partner to another, normally. The one thing I don't know (have never dealt with it) is a GoDaddy situation. Are you getting the full office365 panel etc.? I would be happy to help if you need.
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@Minion-Queen said in Office 365 via GoDaddy?:
Are you getting the full office365 panel etc.?
I believe so...
I would be happy to help if you need.
Thanks. I'll contact you via PM.
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http://www.intrust-it.com/2015/07/23/dont-use-godaddy-for-office-365/ @Danp just sent me this link. This doesn't bode well for anyone using Godaddy for O365
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@Minion-Queen said in Office 365 via GoDaddy?:
http://www.intrust-it.com/2015/07/23/dont-use-godaddy-for-office-365/ @Danp just sent me this link. This doesn't bode well for anyone using Godaddy for O365
No surprises there. That's one of the reasons that we say to always get O365 through a partner. GoDaddy is not a partner, they are a reseller so all of the support protections and price lock of the MS and MS Partner O365 system is gone. GoDaddy can do anything that they want because they do not answer to Microsoft as the partners do and Microsoft does not control the product.
