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    cannot access gmail when bypassing proxy server (sometimes not always !!!!????)

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    • S
      scottalanmiller @IT-ADMIN
      last edited by

      @IT-ADMIN said:

      but if use only host file, sure there will be some users who will manage to access those blocked website, i think it is not a reliable solution, isn't it???

      Can't the work around by using HTTPS now?

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      • S
        scottalanmiller
        last edited by

        It's easier to work around all this than it is to not because you can make an external hairpin to bypass pretty much any proxy. Even billion dollar international firms can't really get around that easily.

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        • C
          Carnival Boy
          last edited by

          I used to use Squid, but now use Trend Micro Worry-Free Business Security installed on all my clients. This handles antivirus and web protection, and the GUI makes it very easy to block specific websites or categories of websites. I haven't implemented any Active Directory integration, which is limiting, but I'm not sure how easy that is with Squid either?

          I'm also trialling GFI Webmonitor, which offers a similar service but is cloud based, and therefore easier to manage our home workers.

          But I used to like the Squid logs for investigating what users were up to at any given point in time. Neither Trend or GFI provides that functionality. So I may go back to Squid.

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          • I
            IT-ADMIN
            last edited by

            what about this temporarily nature of this problem, anyone can guess with me how this occur only sometimes ????!!!!!

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            • I
              IT-ADMIN
              last edited by

              can this have any explanation ?????

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              • S
                scottalanmiller
                last edited by

                I think we need a network map to understand exactly how things are flowing through the existing proxy.

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                • I
                  IT-ADMIN
                  last edited by

                  ok, i will make a simple network map to make thing more clear

                  thank you very much

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                  • S
                    scottalanmiller
                    last edited by

                    Thanks.

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                    • I
                      IT-ADMIN
                      last edited by

                      ok, my network map is the following, if someone can guess with me why this problem happen only sometimes,

                      map.JPG

                      thank you so much fir any clarification ...

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                      • S
                        scottalanmiller
                        last edited by

                        Thanks, that helps a lot.

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                        • I
                          IT-ADMIN
                          last edited by

                          hopefully someone give me an explanation why this problem occur

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                          • S
                            scottalanmiller
                            last edited by

                            We're wracking our brains on this but it is very odd, which, of course, is why you are having the issue 🙂

                            My only guess is that it has to do with the transparent proxy situation. The proxy is in line for all traffic, so it might be somehow interfering in an unpredictable way, but I cannot determine how.

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                            • I
                              IT-ADMIN
                              last edited by

                              hhhh
                              tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

                              S 1 Reply Last reply Reply Quote 0
                              • I
                                IT-ADMIN
                                last edited by

                                but i think only people like me who lack strong experience who face this problem

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                                • S
                                  scottalanmiller @IT-ADMIN
                                  last edited by

                                  @IT-ADMIN said:

                                  but i think only people like me who lack strong experience who face this problem

                                  Everyone does. The real difference with experience, I think, is recognizing when troubleshooting something complex is not a good use of time and working around it or approaching it differently helps. Of course, with experience, your troubleshooting will improve so you solve a higher percentage of challenges, but the challenges tend to get harder too.

                                  In your case, I recommend working around, at least temporarily so that you can make the business happy and deal with finding an "ideal" solution when time allows.

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                                  • S
                                    scottalanmiller @IT-ADMIN
                                    last edited by

                                    @IT-ADMIN said:

                                    hhhh
                                    tell my Mr Scott, did you ever face such situation when you find yourself unable to explain the cause of a problem, you can imagine how it is embarrassing, especially in the business environment, when your manager tell you : why you didn't find a solution for this problem, lol

                                    Yes, all the time. It's the nature of such a complex business. IT systems have so many moving parts and so many of them (millions, literally) over which we have no direct control. There is no way for the IT department to have total control, it's just not possible. Sometimes things cannot be solved in any reasonable way.

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                                    • I
                                      IT-ADMIN
                                      last edited by

                                      thank you very much for you consolidation

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                                      • NaraN
                                        Nara
                                        last edited by

                                        Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

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                                        • S
                                          scottalanmiller @Nara
                                          last edited by

                                          @Nara said:

                                          Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                                          Did you manage to reset your password?

                                          NaraN 1 Reply Last reply Reply Quote 0
                                          • NaraN
                                            Nara @scottalanmiller
                                            last edited by

                                            @scottalanmiller said:

                                            @Nara said:

                                            Sorry, but I've been away for a while. Are you still working on figuring out the issue, or did you move on to another product?

                                            Did you manage to reset your password?

                                            Yep!

                                            S 1 Reply Last reply Reply Quote 0
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