CloudatCon aka CloudatCost
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Filed a request for a refund with Paypal for everything. They said if they don't hear from CloudatCost by the 18th, they should be escalating it.
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@handsofqwerty You can escalate the dispute to a claim, which should result in you getting your money back faster.
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@Danp said:
@handsofqwerty You can escalate the dispute to a claim, which should result in you getting your money back faster.
My mistake. It IS a claim currently. They just said they are waiting until the 18th for some reason I don't fully understand.
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@handsofqwerty
They give the person time to respond and try to find a resolution -
@Sparkum said:
@handsofqwerty
They give the person time to respond and try to find a resolutionYes, I am aware. Apparently that time is two weeks, which seems a bit excessive for a business account.
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Got my refund today via Paypal. I checked my account with C@C, and they now show that I owe for the amounts that were refunded. I've submitted a ticket to have my account closed and the invoices voided.
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@handsofqwerty said:
@Sparkum said:
@handsofqwerty
They give the person time to respond and try to find a resolutionYes, I am aware. Apparently that time is two weeks, which seems a bit excessive for a business account.
They do the same time for every account. Business account doesn't mean they are a big company. I have a Paypal business account and business creditcard (because it ties to my other cards and I get cash back on both).
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@Danp said:
Got my refund today via Paypal. I checked my account with C@C, and they now show that I owe for the amounts that were refunded. I've submitted a ticket to have my account closed and the invoices voided.
I didn't even check it to see if the billing show anything. That's there problem since they did not even response to the paypal claim. And they have no credit reporting ability from the info they have so it's all on them.
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@thecreativeone91 said:
I didn't even check it to see if the billing show anything. That's there problem since they did not even response to the paypal claim. And they have no credit reporting ability from the info they have so it's all on them.
I'd rather take the time now to close the account properly so that they don't start harassing me for payment months down the road.
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Got my refund from paypal.
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Cloud@cost is going to be bankrupt.
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@thecreativeone91 said:
Cloud@cost is going to be bankrupt.
Going to be? Future tense?
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Received emails from their billing department asking for payment. Replied with my open support ticket number where I requested that they close the account and void the invoices.
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I've noticed that all of their participation has ended. They kept talking big about wanting to be in the community. But the moment an issue arises they run away completely.
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IMO, their participation was sporadic even when the wheels weren't falling off.
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@Danp said:
IMO, their participation was sporadic even when the wheels weren't falling off.
They were doing okay for the first few weeks. But the wheels started falling off really soon with that first major outage and no ability to answer questions about why it happened. They gave some lame excuses about getting the right resources and never answering as to why they didn't have network redundancy and never really participated again.
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@scottalanmiller said:
@Danp said:
IMO, their participation was sporadic even when the wheels weren't falling off.
They were doing okay for the first few weeks. But the wheels started falling off really soon with that first major outage and no ability to answer questions about why it happened. They gave some lame excuses about getting the right resources and never answering as to why they didn't have network redundancy and never really participated again.
I think that was the issues they wanted to avoid answering them.
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Well, they've deleted my account on their site, which I'm hoping also clears up the outstanding invoices since that is what they were tied to.
Not surprising, but they still haven't deleted my Panel account.
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@Danp small steps. They are probably pretty overwhelmed.
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@Danp why does it matter? There is nothing they can do about it. Charge backs are a legal right.
