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    Help! In need of a sp2 for Windows 7

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    • M
      MrWright4hire @Dashrender
      last edited by MrWright4hire

      @Dashrender

      New Journal Document.jpg

      I've had CS6 since XP. Now that I'm trying to put it on Win 7 it's a problem.

      1 Reply Last reply Reply Quote 0
      • nadnerBN
        nadnerB
        last edited by

        lol, it probably thinks you're using Vista.

        1 Reply Last reply Reply Quote 1
        • thanksajdotcomT
          thanksajdotcom
          last edited by

          Yeah, I bet it thinks you have Vista...

          1 Reply Last reply Reply Quote 1
          • M
            MrWright4hire
            last edited by

            I really do love all you guys! When you guys spoke about the compatibility mode I checked it and it was stuck on Vista. So I changed it to 7 and Whalaa! Thank you all for being on my team. I hope I'm smart enough in something to help you guys figure something out. Thank you so much.

            1 Reply Last reply Reply Quote 2
            • scottalanmillerS
              scottalanmiller
              last edited by

              That makes sense. Old version may not even be Windows 7 aware.

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              • M
                MrWright4hire
                last edited by

                I spoke too soon guys. premeditated. Although it's not stating that I need sp2 any more. Now it's stating that it didn't install completely and there is a error summary file. I don't get it. All I needed was Acrobat. Something simple!

                1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller
                  last edited by

                  I'm not up on my Adobe product versions but.... how old is that thing? Maybe it is time to get a current copy and/or run an old OS to support what you have. Or, move to a non-Adobe product to do the same tasks.

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                  • T
                    Ted
                    last edited by

                    @scottalanmiller Adobe CS6 is relatively new, considering it was the last installment of Creative Suites as a one-time purchase. I believe it debuted in 2012-ish. I know from experience that it runs smoothly on 7 -> 8.1.

                    @MrWright4hire, without having seen the error summary file (that would be required before pointing you towards a direct solution) the best guidance you would get is from Adobe themselves. You should try contacting their support, or visiting this link to read their resources on troubleshooting installation issues from information captured in the install log.

                    1 Reply Last reply Reply Quote 3
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      Seems like it would work smoothly then. I would definitely reach out to Adobe, that makes sense.

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                      • M
                        MrWright4hire
                        last edited by

                        Ted I'm taking a look at the link you provided now. Thank you for the suggestion.

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                        • ?
                          A Former User
                          last edited by A Former User

                          I used to use Adobe Production Premium CS6 (and CS5 & CS5.5) on Windows 7 SP1 no problem with the install when I did it. I would tend to think it's something odd on your configuration or your windows install causing this error.

                          1 Reply Last reply Reply Quote 0
                          • thanksajdotcomT
                            thanksajdotcom
                            last edited by

                            CS6 is pretty new, all things considered. It hasn't reached EOL yet, I know that. CS6 was the last release before Creative Cloud.

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                            • M
                              MrWright4hire
                              last edited by

                              Hello all who actually gives a....well you know. With the help of all of you, I actually figured out what was the other issue. My Data 1 file was corrupted. I since then fixed it and now I"m happy. Once again thank you for all the love you shared with me on this venture. I'm sure I'll be picking all of you brains again. Thank you so much!

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