Teamviewer Support Experiences?

thanksajdotcom

So I'm having an issue with getting Teamviewer working on my Ubuntu Server installs. I opened a ticket with Teamviewer Support for my product, which is the free product, but I was curious if anyone had any experiences with their support. Just looking for feedback primarily.

Thanks,
A.J.

IRJ

Just wait it out and let us know

gjacobse

I've not had the ability to try Ubuntu Server,.. but I don't see why it would cause a problem.

Is it in the install of TV, or in creating a connection? If it's the connection, try going the other way.. Connect from the server to another device.

If on install / general software, sorry.. no help.

thanksajdotcom

@g.jacobse said:

I've not had the ability to try Ubuntu Server,.. but I don't see why it would cause a problem.

Is it in the install of TV, or in creating a connection? If it's the connection, try going the other way.. Connect from the server to another device.

If on install / general software, sorry.. no help.

I have no firewalls setup on the Ubuntu servers and my Windows PCs connect to Teamviewer with no issue.

thanksajdotcom

Still haven't heard back...

thanksajdotcom

Finally got a response from Teamviewer....

Dear A.J. Stringham,

Thank you very much for your message.

At the moment virtual X-Servers are not supported with TeamViewer.

I will forward this matter to our product management.

We recommend to use physical X-Servers.
(the X-Server should be bound to a virtual Terminal)

Nevertheless, your case is very important to us as we want to continue to develop TeamViewer based on our user's needs and demands.

If you have any further questions on our product, please feel free to contact us.

Best regards,

Hendrik Köhler
Key Account Support Technician

www.teamviewer.com

TeamViewer GmbH * Jahnstr. 30 * 73037 Göppingen * Deutschland
Tel. +49 (0) 7161 60692 50 * Fax +49 (0) 7161 60692 79

Handelsregister Ulm HRB 534075 * Geschäftsführer Holger Felgner

scottalanmiller

What are they calling a virtual X-Server? I'm not familiar with the use of that term in this context. What are they calling an X-Server?

Dashrender

Sounds like they are not supporting virtualized hosts.

scottalanmiller

@Dashrender said:

Sounds like they are not supporting virtualized hosts.

That pretty much makes them a toy not to be taken seriously. Who needs physical only tools today?

thanksajdotcom

@scottalanmiller said:

@Dashrender said:

Sounds like they are not supporting virtualized hosts.

That pretty much makes them a toy not to be taken seriously. Who needs physical only tools today?

And exactly what makes it work on a physical machine but not a VM?

scottalanmiller

Indeed.

Reid Cooper

Maybe it is a language barrier thing and they are using X-Server to mean X Server and have confused the role of X Server and X Client because the X Client is what would be running on the server and the X Server is what runs on the workstation that you are trying to access it from. There should be no X Server involved in this transaction whatsoever since TeamViewer, in theory, would only have an X Client to talk to.

Minion Queen

This is not good. Anyone use Teamviewer here and can tell us if it works well Virtualized?

thanksajdotcom

@Reid-Cooper said:

Maybe it is a language barrier thing and they are using X-Server to mean X Server and have confused the role of X Server and X Client because the X Client is what would be running on the server and the X Server is what runs on the workstation that you are trying to access it from. There should be no X Server involved in this transaction whatsoever since TeamViewer, in theory, would only have an X Client to talk to.

Also, their point about it not working on virtual machines and only physical is moot considering I have two Windows VMs it runs just fine on.

thanksajdotcom

@Minion-Queen said:

This is not good. Anyone use Teamviewer here and can tell us if it works well Virtualized?

It works fine on Windows virtualized.

scottalanmiller

@thanksaj said:

Also, their point about it not working on virtual machines and only physical is moot considering I have two Windows VMs it runs just fine on.

That raises support concerns.

thanksajdotcom

@scottalanmiller said:

@thanksaj said:

Also, their point about it not working on virtual machines and only physical is moot considering I have two Windows VMs it runs just fine on.

That raises support concerns.

Yes, true.

thanksajdotcom

This was my response to Teamviewer:

Can you please clarify why it is you don't support virtual servers? To me this seems like a cop-out answer, as virtualization is the standard and has been for nearly a decade. How can Teamviewer be considered a serious product on the market if it doesn't work with virtual servers? I have TWO Windows VMs that Teamviewer runs just fine on. The only difference between those machines and these two are Windows vs. Linux and Windows has a GUI while these are CLI-only. Please clarify further.

Thanks,
A.J. Stringham

scottalanmiller

I think that I just figured out the problem. These are CLI only? No X Client installed. There is nothing for TeamViewer to see.

thanksajdotcom

@scottalanmiller said:

I think that I just figured out the problem. These are CLI only? No X Client installed. There is nothing for TeamViewer to see.

Ok, so what? Am I supposed to install a GUI into these?