Help Desk / Ticket software
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@JaredBusch and @scottalanmiller, how do you get your customers to the portal to add a new support ticket? Right now I have an internal DNS record that points to our old host for support.ourdomain.org. Could I point that to 'my' portal of ondemand? It needs to be simple and intuitive to use or it's a moot point in converting.
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Yes, you can use your internal DNS to make CNAMEs to anywhere that you want.
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@scottalanmiller Humm... I realize 'internal DNS' isn't really what I meant to refer to.
Since our site is hosted, our current ticket system (HESK) is installed on the host, I would use BlueHost to point the DNS cname.... not my Server 2003 / Firewall to point the DNS.
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@g.jacobse said:
@scottalanmiller Humm... I realize 'internal DNS' isn't really what I meant to refer to.
Since our site is hosted, our current ticket system (HESK) is installed on the host, I would use BlueHost to point the DNS cname.... not my Server 2003 / Firewall to point the DNS.
So just change it there. Wherever the DNS source is for the domain in question.
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@g.jacobse said:
@JaredBusch and @scottalanmiller, how do you get your customers to the portal to add a new support ticket? Right now I have an internal DNS record that points to our old host for support.ourdomain.org. Could I point that to 'my' portal of ondemand? It needs to be simple and intuitive to use or it's a moot point in converting.
I only use email. getting users to deal with a portal is a waste of time.
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I agree, we moved to mostly email. Offering a portal is okay, but it has to be pretty compelling to get people to use it and even then, only a few will. Email is easy and it works and it makes people happy and it works from anywhere.
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Goofy question on Managed Engine. We have 'two' ticket systems. one of IT and one for Facilities. Any reason why they can't co-exist?
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@g.jacobse said:
Goofy question on Managed Engine. We have 'two' ticket systems. one of IT and one for Facilities. Any reason why they can't co-exist?
ME ServerDesk+ is so powerful that that should be no problem at all.
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@scottalanmiller said:
@g.jacobse said:
Goofy question on Managed Engine. We have 'two' ticket systems. one of IT and one for Facilities. Any reason why they can't co-exist?
ME ServerDesk+ is so powerful that that should be no problem at all.
Awesome - Consolidation has been one of my goals since I started... This isn't the redundant office of redundant redundancy... Anything to reduce what I have to manage and fix.
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This will really be a big win, since you can roll two up AND move from managing yourself to having it hosted!
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Should be a good project.
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@Reid-Cooper said:
Should be a good project.
Yes, yes it should... because I don't have any of those to do.. (LOL.. Just a complete list of)
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I like getting as much hosted as possible so that I can focus on other stuff. Helpdesk is just too easy to get hosted and free to spend time or money on it.
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Not to see if I can configure this out since we have 'TWO' sides to incorporate. Facilities type work, and the IT work....
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@Vidya - Don't know if you are still able to assist, but some assistance would be welcomed.
THank you.
