OneDrive for business
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@scottalanmiller said:
The files on your PC are just not uploading?
Syncing still says 9k files since the last 2 months. I even removed any type of file that might cause a an error and that hasn't helped. I believe that there is one folder that works because I deleted all the files on the server. I can't check right now as it seems O365 is not working.
This happens when trying to login:
Sorry, we can't process your request.
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Support Information
Correlation ID: c92cdb2b-b2dc-4a72-8081-0a67e73cfb2a
Error code: 0 -
Something is wrong, that is for sure. But there are no reported errors at this point?
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Have you tried uninstall and reinstalling OneDrive?
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@Reid-Cooper said:
Something is wrong, that is for sure. But there are no reported errors at this point?
On the PC ODfB still is trying to Sync 9k worth of files. The other error is while trying to access the website.
Another PC, my laptop that on the network is having the same issue,
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@ajstringham said:
Have you tried uninstall and reinstalling OneDrive?
Not yet, I have used the Repair function but that didn't help.
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@technobabble said:
@ajstringham said:
Have you tried uninstall and reinstalling OneDrive?
Not yet, I have used the Repair function but that didn't help.
Try a full rip and reinstall. Clean out the registry and reboot as part of it.
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Didn't I see a post where Sharepoint stopped syncing and the data on the server was not the new data? I think it was @JaredBusch who ran across this. I'll have to look at his post again.
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@ajstringham said:
Try a full rip and reinstall. Clean out the registry and reboot as part of it.
Since this has happened to 2 computers, I don't see both of them needed a rip and reinstall.
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@technobabble said:
@ajstringham said:
Try a full rip and reinstall. Clean out the registry and reboot as part of it.
Since this has happened to 2 computers, I don't see both of them needed a rip and reinstall.
Seems unlikely.
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Any progress on getting those to update?
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@StrongBad not yet. I can manually go to ODfB online and upload the file that was added on my PC, but Sync is not working. Hopefully tonight I will have time to delete all the files on ODfB online.
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Ok...I have found that slowly but surely files are being updated, but some folders still are not.
I also discovered that if I right click a file in File Explorer the ODfB is greyed out.
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Well I do have the latest update for ODfB, so no help there.
I tried sync from website using IE11 and found a link that offered to make sure I was using the best ODfB app. Once I started installing that, it look a lot like the O365 installation, complete with the "what background do you want office to have" dialog. At 60% will follow up when complete.
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That's odd.
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So that took a long long time. Last night I did a one to one compare of my ODfB local folders/files and the one on the O365 website. I had to rename, delete and add many files to the online version.
Since everything was correct, I rebooted and heard my PC's fans kick into high gear again, I did notice that my ODfB program on the PC is still sitting at "syncing files, 9,845 remaining".
I am guessing I going to delete the ODfB program and reinstall. Really not sure why I should have to do this, especially since I also have a laptop with same syncing issue.
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Deleted ODfB and rebooted...definately not in Programs and Features however the program still runs.
So I rebooted again...still there, but not in Programs and Features. I tried a MS Office repair via Programs and Features hoping for the screen that lets you add/subtract Office items, but nope..just repair.
Reboot again and still syncing with 9,845 remaining and when your right click a file in the OneDrive folder the One Drive for Business is greyed out.
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Well, just my luck...nothing has changed...still eating up my CPU and memory saying it's syncing files...tested a file today created at 9:30am and still no sync.
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That sucks. No idea what might be going on.
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@scottalanmiller said:
That sucks. No idea what might be going on.
Finally I decided to contact support. I went to my O365 dashboard and clicked on New service request and did the drop downs for technical support, SharePoint online, OneDrive for Business Sync Client or Workspace, Sync Issues the clicked next.
There was a recommended troubleshooter to click, so I did. The MS o365 Support Assistant downloaded then started running checks via the browser.
Issues found: The signed-in user is not a tenant admin. Tenant admin rights are necessary to view your SharePoint libraries. Click on the link 'get help fixing this issue' in the actions pane located on the right side of the screen for assistance.
So I am sent this page Assigning admin roles. I get to step 5 (assign role) and there is a red bordered box with text saying "You can't edit your own security settings, so not all settings are available here" and of course the assign role is greyed out.
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Well I got a reply back from MS support. They might call me today, but in the meantime they told me I had to login as another admin to make changes to an admin. I did that and I am a global admin, so the whole signed-in user is not a tenant admin is not fixed.
