Reboot on ping loss
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My office has Comcast business (cable). About twice a month, we lose Internet and the only way to fix it is to just reboot the Comcast modem. Anyone have any recommendations for a smart outlet / pdu that will power cycle and outlet on loss of connectivity? There are a ton of them out there.
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Doesn't sound like a great solution to a problem.
Have you ruled out problems with the actual modem, it's power supply, high ambient temperature, main power fluctuations and such?
Or tried replacing the modem with something higher grade - if that is a possibility?
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@pete-s said in Reboot on ping loss:
Doesn't sound like a great solution to a problem.
Have you ruled out problems with the actual modem, it's power supply, high ambient temperature, main power fluctuations and such?
Or tried replacing the modem with something higher grade - if that is a possibility?
Yes.
Had the modem replaced twice already. Power is fine, environment is also fine. It’s just Comcast in my area.
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@adamf said in Reboot on ping loss:
@pete-s said in Reboot on ping loss:
Doesn't sound like a great solution to a problem.
Have you ruled out problems with the actual modem, it's power supply, high ambient temperature, main power fluctuations and such?
Or tried replacing the modem with something higher grade - if that is a possibility?
Yes.
Had the modem replaced twice already. Power is fine, environment is also fine. It’s just Comcast in my area.
That's good. But even if Comcast goes down temporarily, it's odd that the modem doesn't establish the link automatically again.
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@pete-s said in Reboot on ping loss:
@adamf said in Reboot on ping loss:
@pete-s said in Reboot on ping loss:
Doesn't sound like a great solution to a problem.
Have you ruled out problems with the actual modem, it's power supply, high ambient temperature, main power fluctuations and such?
Or tried replacing the modem with something higher grade - if that is a possibility?
Yes.
Had the modem replaced twice already. Power is fine, environment is also fine. It’s just Comcast in my area.
That's good. But even if Comcast goes down temporarily, it's odd that the modem doesn't establish the link automatically again.
Agreed. If I had other GOOD options, I would switch ISPs. But for now , oh well.
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@adamf said in Reboot on ping loss:
@pete-s said in Reboot on ping loss:
@adamf said in Reboot on ping loss:
@pete-s said in Reboot on ping loss:
Doesn't sound like a great solution to a problem.
Have you ruled out problems with the actual modem, it's power supply, high ambient temperature, main power fluctuations and such?
Or tried replacing the modem with something higher grade - if that is a possibility?
Yes.
Had the modem replaced twice already. Power is fine, environment is also fine. It’s just Comcast in my area.
That's good. But even if Comcast goes down temporarily, it's odd that the modem doesn't establish the link automatically again.
Agreed. If I had other GOOD options, I would switch ISPs. But for now , oh well.
For our own gear, we always try to stay away from the provider supplied modems and routers. They are almost always the lowest quality possible and the weakest link in the connection.
But it's not always possible to put you own gear in place. I don't know if Comcast supports business customers installing their own modems.
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@pete-s
I would also do that, but have other requirements that require us to use the Comcast provided modem.
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@adamf said in Reboot on ping loss:
@pete-s
I would also do that, but have other requirements that require us to use the Comcast provided modem.
It is what it is. Unfortunately I don't know any products that does what you want.
I would want to have some control over the automatic reboot process though and would be reluctant to have another consumer grade gadget controlling it.
If I had the choice I would go for a standard PDU that can switch outlets on/off and run a script on some server controlling when to power cycle the modem. Have it write some log files and such.
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@pete-s said in Reboot on ping loss:
@adamf said in Reboot on ping loss:
@pete-s
I would also do that, but have other requirements that require us to use the Comcast provided modem.
It is what it is. Unfortunately I don't know any products that does what you want.
I would want to have some control over the automatic reboot process though and would be reluctant to have another consumer grade gadget controlling it.
If I had the choice I would go for a standard PDU that can switch outlets on/off and run a script on some server controlling when to power cycle the modem. Have it write some log files and such.
Exactly. I’m looking for something pro grade. Not consumer grade.
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@adamf said in Reboot on ping loss:
@pete-s said in Reboot on ping loss:
@adamf said in Reboot on ping loss:
@pete-s
I would also do that, but have other requirements that require us to use the Comcast provided modem.
It is what it is. Unfortunately I don't know any products that does what you want.
I would want to have some control over the automatic reboot process though and would be reluctant to have another consumer grade gadget controlling it.
If I had the choice I would go for a standard PDU that can switch outlets on/off and run a script on some server controlling when to power cycle the modem. Have it write some log files and such.
Exactly. I’m looking for something pro grade. Not consumer grade.
If you run a script on a server to control it, any switched PDU will get the job done.
Do you have on-prem racks and use any brand already for PDUs then you might want to use that. Otherwise a brand like APC is solid.
Some UPSs also have switched outlets. So if you already have an UPS in the same room you might want to check what you have.
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A small switched PDU that might fit the bill is Tripp Lite PDU15NETLX.
https://www.tripplite.com/support/PDU15NETLXYou can control two outlets over the web interface, SNMP etc.
It might even be possible that it has the auto-probe feature and that it can be used directly to power cycle the modem without having a script. How much control you'd have I don't know. I have no experience with this product."In the event a critical device is no longer responding over the network, the included self-healing Auto-Probe feature can autonomously detect abnormal behavior and reboot modems, routers or media servers to restore healthy operation."
https://news.thomasnet.com/fullstory/tripp-lite-offers-pdu15netlx-mini-pdu-with-auto-probe-technology-40023268 -
sounds like comcast has issue with their equipment and services. Maybe is comcast hands off at the local level that need changing.
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We have same issue at 2 of our sites. We have the older version of below at each of them; set up to power cycle the modem after 1 min and 5 min of no Internet:
https://www.amazon.com/dp/B0831T2DYV/ref=cm_sw_r_cp_api_glt_fabc_AVB60TSEZJDG854NV2HD -
@jt1001001
I was looking at that one. Thanks! -
@pete-s thanks, I was just looking at that one before you sent it.
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@adamf If you get it be sure to bench test before deployment. It took a bit to get the timers set up such that the unit would NOT keep power cycling if no Internet (in case the carrier has a legit outage or needs to service the unit). I dont remember the exact setting but I had to set it for only 2 cycles and I think a 24 hour expiration.
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@jt1001001 said in Reboot on ping loss:
@adamf If you get it be sure to bench test before deployment. It took a bit to get the timers set up such that the unit would NOT keep power cycling if no Internet (in case the carrier has a legit outage or needs to service the unit). I dont remember the exact setting but I had to set it for only 2 cycles and I think a 24 hour expiration.
Good to know. Thanks!
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@adamf said in Reboot on ping loss:
@pete-s thanks, I was just looking at that one before you sent it.
Yes, it's good to know that Tripp Lite is a real brand and commercial grade, not no-name consumer gadget.
Eaton owns them now.And Schneider owns APC. Both Schneider and Eaton are big manufacturers of electrical equipment for all kinds of industries and applications. Both are among the 500 largest companies in the world (Fortune Global 500).
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@pete-s said in Reboot on ping loss:
Yes, it's good to know that Tripp Lite is a real brand and commercial grade, not no-name consumer gadget.
Eaton owns them now.It's not a real brand. It's total consumer BS. I have a client just try to deploy this trash for a small bank and it's the least production ready stuff I've ever seen. All of the apps and support were long ago abandoned. I think the latest version of their code is Windows 2012 and Fedora 8. EIGHT!!!!!
Nothing works, Tripp Lite is completely abandoned and has no place in a business. Ever.
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@pete-s said in Reboot on ping loss:
And Schneider owns APC. Both Schneider and Eaton are big manufacturers of electrical equipment for all kinds of industries and applications. Both are among the 500 largest companies in the world (Fortune Global 500).
Yeah, and Activision is huge, but I'd not use their code for a business. Tripp Lite is so bad I literally won't consider anything from Eaton ever again. Eaton is like Cisco. Everyone knows the name, but at the end of the day, their brand is only as good as Linksys.
