Dealing with small businesses
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Customer buys MS O365 and it says per user and install Office on up to 5 PCs.
Business user says...I can install on 5 PCs for all my employees to use.
What is the best way to show them they are NOT legally allowed to do this. I am tired of hearing, "but I paid to have it on 5 PC's"
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@technobabble said:
What is the best way to show them they are NOT legally allowed to do this. I am tired of hearing, "but I paid to have it on 5 PC's"
Ask him to have his lawyer read the fine print. Or offer to invite Microsoft in for an audit.
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or just explain to him that it means 5 devices for that user. IE laptop, desktop, phone, tablet, and...hrm microwave?
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Tell them you are unable to work on any machines in that environment as an IT Professional as this violates legalities. Also as a MS partner you are required to turn them in for an audit.
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@Hubtech
Yeah...waiting for her to provide me with the email of her order so we can discuss it.
Microwave?? LOL.
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@Minion-Queen I was not aware of that...thank you for that information.
Can't decide if this sounds professional or like a dick: "Ma'am, As a MS partner" I am not able to work on improperly licensed products and would have to report you to MS."
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Little of both. It is a risk but... if you are a partner you risk your partnership to work on said machines.
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@Minion-Queen Is there a softer way to say it? At least is doesn't sound like Chef Ramsey.
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Your wording above is good I think
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@Minion-Queen thanks!
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You could always mention that all MS Partners are conscripted legally to be privateers combatting pirates.
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Also keep in mind. A customer that openly and intentionally steals from Microsoft will steal from you too.
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@scottalanmiller yar!
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@scottalanmiller That makes perfect sense!
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Ask them if they would appreciate it if someone stole from them. When they say no, tell them that's what they're doing to Microsoft. Microsoft is much bigger, but still, it's stealing all the same.
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@Minion-Queen said:
Tell them you are unable to work on any machines in that environment as an IT Professional as this violates legalities. Also as a MS partner you are required to turn them in for an audit.
I like it, very diplomatic sounding.
