Ipad guru for Site connectivity issue
-
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
-
@wrcombs said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
So update on this:
We ended up "Hard wiring" the "socket Server" iPad, and setting all Ipads to Static IPs resolved this issue, there are other issues but not with the connectivity. .This is what we did to fix it - but didn't actually fix it.
That was just gibberish. They knew they weren't fixing anything. They were just buying time.
-
@obsolesce said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
So update on this:
We ended up "Hard wiring" the "socket Server" iPad, and setting all Ipads to Static IPs resolved this issue, there are other issues but not with the connectivity. .This is what we did to fix it - but didn't actually fix it.
Oh, I thought the issue was wireless shit among all the ipads. That doesn't seem like they did anything regarding that.
Because the customer specifically refused to let it be fixed.
-
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
-
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
This is correct, sadly.
-
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
-
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
-
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
-
@wrcombs said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
uh.. how are you supposed to do that? you don't manage it.
-
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
uh.. how are you supposed to do that? you don't manage it.
He may be tasked with getting it "fixed", for good measure setup 2 DHCP servers on the same lan.
-
@dustinb3403 said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
uh.. how are you supposed to do that? you don't manage it.
He may be tasked with getting it "fixed", for good measure setup 2 DHCP servers on the same lan.
His company decided has stated they don't support firewalls/networks... so I have no idea how they plan to do anything for the customer. Additionally, WR has told us they outsourced their own firewall support, so they have zero inhouse support ability.
-
@dashrender oh, well then just turn off any dhcp services and use the router from Spectrum. That's business class, right?
-
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
@scottalanmiller said in Ipad guru for Site connectivity issue:
@dashrender said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
and this comes back around again today - issues with wirelessly connected tablets having connection issues ..
that's what happens when the problem isn't actually solved.
Or addressed. At all.
He has finally had a change of heart.
oh? do tell...
We were able to show him that it was the network and he wants us to fix it.
uh.. how are you supposed to do that? you don't manage it.
My coworker and manager are on site this morning, I dont know what they are actually doing, though..
but You're correct, I dont know how we can fix someone else's network. -
@wrcombs Isn't the network your customers network? So if they say, "here are the credentials do whatever you need to fix this issue" how can you not fix the issue?
Is the third party vendor going to yell at "you"? They shouldn't they should yell at the customer.
-
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs Isn't the network your customers network? So if they say, "here are the credentials do whatever you need to fix this issue" how can you not fix the issue?
"Then we hold Liability for the network once we touch it " -a quote from my manager, this is the same conversation I had with my manager when it first started..
Is the third party vendor going to yell at "you"? They shouldn't they should yell at the customer.
The third party gave me full access, already, but again see the above quote.
-
@wrcombs You hold liability to undo any changes made if things are broken worse.. You don't own the network nuts to soup...
Your manager is an idiot.
-
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs You hold liability to undo any changes made if things are broken worse.. You don't own the network nuts to soup...
Your manager is an idiot.
And I get that - which is why you document everything you change, what the setting was before (or take a backup before making changes..) and then revert back if need be... We suggest ideas (like this one) and get shot down because he thinks this will fix it
-
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea) -
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
-
@dustinb3403 said in Ipad guru for Site connectivity issue:
@wrcombs said in Ipad guru for Site connectivity issue:
Update:
I finally was told what was going on :
They are on site messing with the network - but only the physical attributes (layer one) - they're removing 2 APs from the switch to test. (because there are 4 on site, and 2 of them are 6.5 feet away from each other... Why? I have no idea)Are the APs that are 6.5' apart separated by a concrete wall? Or something else that would cause massive signal loss?
Nope...
