Ipad guru for Site connectivity issue
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
Back to the original Thread -
Heard from the Network company - they also agree 2 APs are too close together and could be causing a lot of the issues here. They will be doing maintenance next week about this to get it resolved for testing purposes.
He is building a map and looking into other solutions, and he talked with the owner and let him know he was engaged and that we were working together to get this resolved.
So not only did he hold up the process and attempt to derail things, he involved and blamed the wrong company!?!?
It would be assumed so, yes.
Predictable
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this is what the network guy is saying
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@WrCombs said in Ipad guru/ Site connectivity issue:
this is what the network guy is saying
about pulling the 2 SSIDs to 2 APs a piece.
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@WrCombs said in Ipad guru/ Site connectivity issue:
During high volume times at the restaurant, I get calls that everything is running slow, and taking forever to send back to the kitchen .
Let's step back and analyze this part and assume that it is significant. How does an order take a long time to get somewhere? How big is an order, 10KB? These have to be absolutely tiny. And what is high volume, lots of food getting made?
What correlates with the high volume? Do we have any reason to suspect the iPads? Seems unlikely. Where is the server? Is this a hosted platform or something local? How do we know that the Ipads are slow rather than the server?
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
During high volume times at the restaurant, I get calls that everything is running slow, and taking forever to send back to the kitchen .
Let's step back and analyze this part and assume that it is significant. How does an order take a long time to get somewhere? How big is an order, 10KB? These have to be absolutely tiny. And what is high volume, lots of food getting made?
Hi Volume is Many patrons in the restaurant. Lots of orders going back to the kitchen, So lots of food getting made and lots of customers.
What correlates with the high volume? Do we have any reason to suspect the iPads? Seems unlikely. Where is the server? Is this a hosted platform or something local? How do we know that the Ipads are slow rather than the server?
This is a Hosted Cloud Server, there is no local Server on site.
The reason we suggested iPads, was because we can only troubleshoot what we have access too ( if that makes sense.. ) I wasn't given read only access until I called the owner of the other Company and told him I wanted to look.. since I know the gentleman, he agreed. -
@WrCombs said in Ipad guru/ Site connectivity issue:
This is a Hosted Cloud Server, there is no local Server on site.
I suspected so. The reason that I thought this is that high volume at one restaurant would likely imply high volume and all or most restaurants and the overall effect might be a SaaS provider who is at their limit when all of their customers are at peak.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
This is a Hosted Cloud Server, there is no local Server on site.
I suspected so. The reason that I thought this is that high volume at one restaurant would likely imply high volume and all or most restaurants and the overall effect might be a SaaS provider who is at their limit when all of their customers are at peak.
we thought this as well, but they claim that traffic is normal on the Servers...
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@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
This is a Hosted Cloud Server, there is no local Server on site.
I suspected so. The reason that I thought this is that high volume at one restaurant would likely imply high volume and all or most restaurants and the overall effect might be a SaaS provider who is at their limit when all of their customers are at peak.
we thought this as well, but they claim that traffic is normal on the Servers...
But does normal mean slow? If this happens all the time, their normal but be too slow for the customer. How long has this been happening? Always, just recently?
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
This is a Hosted Cloud Server, there is no local Server on site.
I suspected so. The reason that I thought this is that high volume at one restaurant would likely imply high volume and all or most restaurants and the overall effect might be a SaaS provider who is at their limit when all of their customers are at peak.
we thought this as well, but they claim that traffic is normal on the Servers...
But does normal mean slow? If this happens all the time, their normal but be too slow for the customer. How long has this been happening? Always, just recently?
It's not a problem for any other site we have on this system. . . only this one location.
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I didn't read the entire thread but the solution to problems like this is to test logically and measure things.
For instance is it really a problem with the wifi or is it the ipads or it is it the SaaS provider?
Well, you could set up a laptop or a raspberry pi or whatever and run ping tests to the SaaS provider and to another host and log everything to a file.
You could do things both on lan and wifi and compare.
You could also record the traffic and analyze with wireshark.You should also look at what might be different in this place versus the others.
I hope they don't offer free wifi for the guest btw. Maybe you need to test their internet connection...There are many possibilities and many ways to track down the problem.
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Update - the owner has now fired me as the tech after I refused to let him interrupt me as I was trying to explain what we need to do to assist him, and other options on who he should talk to about the issues he's experiencing (i.e. the Network Company).
the network company is planning on moving an AP next week, and I'm seeing that the issue seems to be on local network/wireless through the logs on the SaaS portal - All tablets have been communicating to the cloud all day, except for when the application froze up due to networking issues.I've moved this up to my boss and told boss of them what was going on and explained what happened today - but at this point, there is nothing else I will be able to do for him or either one of his locations .
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@WrCombs said in Ipad guru/ Site connectivity issue:
Update - the owner has now fired me as the tech after I refused to let him interrupt me as I was trying to explain what we need to do to assist him, and other options on who he should talk to about the issues he's experiencing (i.e. the Network Company).
the network company is planning on moving an AP next week, and I'm seeing that the issue seems to be on local network/wireless through the logs on the SaaS portal - All tablets have been communicating to the cloud all day, except for when the application froze up due to networking issues.I've moved this up to my boss and told boss of them what was going on and explained what happened today - but at this point, there is nothing else I will be able to do for him or either one of his locations .
Now to see how your boss reacts to your being fired by the client.
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@WrCombs said in Ipad guru/ Site connectivity issue:
Update - the owner has now fired me as the tech after I refused to let him interrupt me as I was trying to explain what we need to do to assist him, and other options on who he should talk to about the issues he's experiencing (i.e. the Network Company).
the network company is planning on moving an AP next week, and I'm seeing that the issue seems to be on local network/wireless through the logs on the SaaS portal - All tablets have been communicating to the cloud all day, except for when the application froze up due to networking issues.I've moved this up to my boss and told boss of them what was going on and explained what happened today - but at this point, there is nothing else I will be able to do for him or either one of his locations .
So yup, now we see that the sabotage is very real, and very intentional, and all the "I'll just let you work" in the past was just lies to lull you into thinking he was learning or cared.
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@WrCombs said in Ipad guru/ Site connectivity issue:
but at this point, there is nothing else I will be able to do for him or either one of his locations .
Which is precisely what the customer wanted. He sensed you fixing the issue he wanted buried and when telling you not to fix it before didn't work, he fired you to make his point.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
but at this point, there is nothing else I will be able to do for him or either one of his locations .
Which is precisely what the customer wanted. He sensed you fixing the issue he wanted buried and when telling you not to fix it before didn't work, he fired you to make his point.
He told my boss something along the lines of "him talking does nothing for me, and he hasn't helped me at all."
He interrupted me, and all I said was " can I finish what I was saying so I can help you? " and he blew up. -
@WrCombs said in Ipad guru/ Site connectivity issue:
@scottalanmiller said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
but at this point, there is nothing else I will be able to do for him or either one of his locations .
Which is precisely what the customer wanted. He sensed you fixing the issue he wanted buried and when telling you not to fix it before didn't work, he fired you to make his point.
He told my boss something along the lines of "him talking does nothing for me, and he hasn't helped me at all."
He interrupted me, and all I said was " can I finish what I was saying so I can help you? " and he blew up.Yeah, definitely fishing for excuses it sounds like.
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This also highlights the problems of having different IT vendors for different pieces of your IT. No one has a holistic picture and no one is responsible for making things work. It's all politics, not business. He's designed his vendor structure around avoiding profits. Why? No one knows. But everything is telling a consistent story.
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@scottalanmiller said in Ipad guru/ Site connectivity issue:
This also highlights the problems of having different IT vendors for different pieces of your IT. No one has a holistic picture and no one is responsible for making things work. It's all politics, not business. He's designed his vendor structure around avoiding profits. Why? No one knows. But everything is telling a consistent story.
I'm pretty sure that he's made this out to be my fault, and I will have to answer for it tomorrow.
Oh and the network guy agreed with me, we need to move an AP 10 feet from it's current position.
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@WrCombs said in Ipad guru/ Site connectivity issue:
I'm pretty sure that he's made this out to be my fault, and I will have to answer for it tomorrow.
Oh and the network guy agreed with me, we need to move an AP 10 feet from it's current position.
Just make sure you've got all in info ready
Also keep in contact with the network guy so when it's fixed by sorting the AP's out you can give the client a virtual middle finger
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@hobbit666 said in Ipad guru/ Site connectivity issue:
@WrCombs said in Ipad guru/ Site connectivity issue:
I'm pretty sure that he's made this out to be my fault, and I will have to answer for it tomorrow.
Oh and the network guy agreed with me, we need to move an AP 10 feet from it's current position.
Just make sure you've got all in info ready
Also keep in contact with the network guy so when it's fixed by sorting the AP's out you can give the client a virtual middle finger
At this point, the only thing that matters is what Will's boss says.
