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    Cannot install Windows updates Help Please!

    IT Discussion
    windows windows 10 windows update
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    • B
      brianwinkelmann
      last edited by scottalanmiller

      We tried to update normally from the Settings/Updates and Security/Windows Updates and it failed, we tried with the ISO installer and it is not working also, we are dealing with the same issue on two computers, some ideas on how to fix that?

      4054187b-762f-486b-8cd3-7fbf30f39a43-image.png

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      • E
        EddieJennings
        last edited by

        Stuck in a pending reboot state? I can't remember the registry key off the top of my head, but that might be the issue.

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        • S
          scottalanmiller @EddieJennings
          last edited by

          @EddieJennings said in Cannot install Windows updates Help Please!:

          Stuck in a pending reboot state? I can't remember the registry key off the top of my head, but that might be the issue.

          No, it's rebooted many times and doesn't request reboots until after an update attempts to apply.

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          • E
            EddieJennings @scottalanmiller
            last edited by EddieJennings

            @scottalanmiller said in Cannot install Windows updates Help Please!:

            @EddieJennings said in Cannot install Windows updates Help Please!:

            Stuck in a pending reboot state? I can't remember the registry key off the top of my head, but that might be the issue.

            No, it's rebooted many times and doesn't request reboots until after an update attempts to apply.

            That's why I mentioned the registry key. I ran into this once when installing SCVMM console. You could reboot 10 times, but installer still saw computer was in a pending reboot state. We had PowerShell script to look for it at my last job, but alas, I couldn't take it with me.

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            • E
              EddieJennings
              last edited by

              https://adamtheautomator.com/pending-reboot-registry/ PendingFileRenameOperations was the most common thing I remember.

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              • J
                JaredBusch
                last edited by

                20H2 from USB since that is a failed one.

                Then see if things clean up.

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                • N
                  nadnerB
                  last edited by

                  The Windows Update troubleshooter can be of assistance.

                  Settings --> Update and Security --> Troubleshoot --> Windows Update.

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                  • N
                    nadnerB
                    last edited by

                    Also, worth looking into is a DISM /cleanup-image
                    https://docs.microsoft.com/en-us/troubleshoot/windows-server/deployment/fix-windows-update-errors

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                    • M
                      marcinozga
                      last edited by

                      Do you have some older hardware hooked up to that PC? Or any software that uses HASP/NetHASP licenses? I have one PC with older USB scanner that won't update, and few using HASP that bluescreen during updates.

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                      • D
                        Dashrender
                        last edited by

                        Update the BIOS.

                        This has been the biggest hold for me getting anything newer than 1909 on many devices - that said, I just don't get the option to install anything newer through Windows Updates, I'm not getting failures like you are.

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                        • S
                          scottalanmiller @Dashrender
                          last edited by

                          @Dashrender said in Cannot install Windows updates Help Please!:

                          This has been the biggest hold for me getting anything newer than 1909 on many devices - that said, I just don't get the option to install anything newer through Windows Updates

                          I've seen that, too.

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