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    Ticket versus Projects

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    ticketing projects
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    • M
      Mario Jakovina
      last edited by

      One wide definition of project that I learned was that project is any situation where you need to complete more then one task to achieve a goal.

      We tried Asana and Freedcamp and I think they are both good for tracking tasks/projects within team.
      However, I have not yet found app that can fullfill all our wishes for tracking tasks within teams.

      M 1 Reply Last reply Reply Quote 2
      • M
        Mario Jakovina @Mario Jakovina
        last edited by

        @Mario-Jakovina said in Ticket versus Projects:

        One wide definition of project that I learned was that project is any situation where you need to complete more then one task to achieve a goal.

        However, it is not efficient to define and track as "project" a small group of simple tasks (like example above with installing printer, LAN cable...)

        1 Reply Last reply Reply Quote 0
        • dbeatoD
          dbeato @1337
          last edited by

          @Pete-S said in Ticket versus Projects:

          @scottalanmiller said in Ticket versus Projects:

          @Pete-S said in Ticket versus Projects:

          Is there a similar tool that we can use to keep track of our projects?

          Zoho has a few. Zoho Projects, but it's not cheap.

          Zoho Connect has a Task system that is Kanban based and works for projects for cheap. That's what we use.

          Thanks, I've looked a little at Zoho Projects but I'm going to check out Zoho Connect as well.

          Regarding projects I've also had a look at Asana. We have MS Project for making big complex stuff for one project at a time but really need something to plan and schedule many smaller projects.

          We have Zoho Projects here, it works mostly like Kanban. Tracks the time separately from the Zoho Desk and CRM. So you have to do a sync between them for certain things. It has Reporting and Gant Charts (I don't use those). It has Invoicing and Expenses as well.

          1 1 Reply Last reply Reply Quote 2
          • 1
            1337 @dbeato
            last edited by 1337

            @dbeato said in Ticket versus Projects:

            @Pete-S said in Ticket versus Projects:

            @scottalanmiller said in Ticket versus Projects:

            @Pete-S said in Ticket versus Projects:

            Is there a similar tool that we can use to keep track of our projects?

            Zoho has a few. Zoho Projects, but it's not cheap.

            Zoho Connect has a Task system that is Kanban based and works for projects for cheap. That's what we use.

            Thanks, I've looked a little at Zoho Projects but I'm going to check out Zoho Connect as well.

            Regarding projects I've also had a look at Asana. We have MS Project for making big complex stuff for one project at a time but really need something to plan and schedule many smaller projects.

            We have Zoho Projects here, it works mostly like Kanban. Tracks the time separately from the Zoho Desk and CRM. So you have to do a sync between them for certain things. It has Reporting and Gant Charts (I don't use those). It has Invoicing and Expenses as well.

            Looks like we're going to go down the same exact path - Zoho Desk, Projects and CRM.

            scottalanmillerS 1 Reply Last reply Reply Quote 1
            • scottalanmillerS
              scottalanmiller @1337
              last edited by

              @Pete-S said in Ticket versus Projects:

              @dbeato said in Ticket versus Projects:

              @Pete-S said in Ticket versus Projects:

              @scottalanmiller said in Ticket versus Projects:

              @Pete-S said in Ticket versus Projects:

              Is there a similar tool that we can use to keep track of our projects?

              Zoho has a few. Zoho Projects, but it's not cheap.

              Zoho Connect has a Task system that is Kanban based and works for projects for cheap. That's what we use.

              Thanks, I've looked a little at Zoho Projects but I'm going to check out Zoho Connect as well.

              Regarding projects I've also had a look at Asana. We have MS Project for making big complex stuff for one project at a time but really need something to plan and schedule many smaller projects.

              We have Zoho Projects here, it works mostly like Kanban. Tracks the time separately from the Zoho Desk and CRM. So you have to do a sync between them for certain things. It has Reporting and Gant Charts (I don't use those). It has Invoicing and Expenses as well.

              Looks like we're going to go down the same exact path - Zoho Desk, Projects and CRM.

              Same here, we are nearly "all in" on Zoho.

              1 1 Reply Last reply Reply Quote 0
              • 1
                1337 @scottalanmiller
                last edited by 1337

                @scottalanmiller said in Ticket versus Projects:

                @Pete-S said in Ticket versus Projects:

                @dbeato said in Ticket versus Projects:

                @Pete-S said in Ticket versus Projects:

                @scottalanmiller said in Ticket versus Projects:

                @Pete-S said in Ticket versus Projects:

                Is there a similar tool that we can use to keep track of our projects?

                Zoho has a few. Zoho Projects, but it's not cheap.

                Zoho Connect has a Task system that is Kanban based and works for projects for cheap. That's what we use.

                Thanks, I've looked a little at Zoho Projects but I'm going to check out Zoho Connect as well.

                Regarding projects I've also had a look at Asana. We have MS Project for making big complex stuff for one project at a time but really need something to plan and schedule many smaller projects.

                We have Zoho Projects here, it works mostly like Kanban. Tracks the time separately from the Zoho Desk and CRM. So you have to do a sync between them for certain things. It has Reporting and Gant Charts (I don't use those). It has Invoicing and Expenses as well.

                Looks like we're going to go down the same exact path - Zoho Desk, Projects and CRM.

                Same here, we are nearly "all in" on Zoho.

                Looking at Zoho One we're actually thinking about going all-in for real. Zoho One is a subscription that gives you access to almost everything Zoho has - Mail, Workdrive, CRM, Desk, Projects, etc, etc. It's $30 per month for every employee.

                And it seems like you're getting the equivalent of the enterprise edition for all apps. Which is a big deal.

                Incredible value with the drawback that you have to get it for every employee - regardless if they need it or not. It simplifies licensing though.

                scottalanmillerS 3 Replies Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @1337
                  last edited by

                  @Pete-S said in Ticket versus Projects:

                  Looking at Zoho One we're actually thinking about going all-in for real. Zoho One is a subscription that gives you access to almost everything Zoho has - Mail, Workdrive, CRM, Desk, Projects, etc, etc. It's $30 per month for every employee.

                  We've looked at it, but the price just doesn't work for us. Even if we bought every tool that every person would ever use, we don't have a single user who comes up to the $30/mo price. Most are in the $3 range, so the gap is huge.

                  Our core users are mail, workdrive, and connect. Beyond that, everything is unique to a role.

                  1 1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller @1337
                    last edited by

                    @Pete-S said in Ticket versus Projects:

                    Incredible value with the drawback that you have to get it for every employee - regardless if they need it or not. It simplifies licensing though.

                    For us, the cost of the extra licensing is so high, we could hire a full time person to oversee the Zoho Licensing management alone from the cost savings of not paying $30/user. LOL Obviously that would be a super junior (and super chill) job to have. We don't, as it takes a couple minutes for us to do that as it changes extremely little. But the cost evaluation is based on that - and if we were to overpay Zoho or create a job for a new employee at break even, we'd take the new employee because at least we are creating a job.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @1337
                      last edited by

                      @Pete-S said in Ticket versus Projects:

                      And it seems like you're getting the equivalent of the enterprise edition for all apps. Which is a big deal.

                      Oh it's a great package. If you use anywhere near that many products per user it's so awesome that absolutely everyone gets absolutely everything. So flexible.

                      1 Reply Last reply Reply Quote 0
                      • 1
                        1337 @scottalanmiller
                        last edited by 1337

                        @scottalanmiller said in Ticket versus Projects:

                        @Pete-S said in Ticket versus Projects:

                        Looking at Zoho One we're actually thinking about going all-in for real. Zoho One is a subscription that gives you access to almost everything Zoho has - Mail, Workdrive, CRM, Desk, Projects, etc, etc. It's $30 per month for every employee.

                        We've looked at it, but the price just doesn't work for us. Even if we bought every tool that every person would ever use, we don't have a single user who comes up to the $30/mo price. Most are in the $3 range, so the gap is huge.

                        Our core users are mail, workdrive, and connect. Beyond that, everything is unique to a role.

                        Yes, I think it hard to come up in price for the common cheaper services and only makes sense when you have a high percentage of your workforce on one of the more costly things like Zoho Desk or Zoho CRM.

                        The enterprise edition of Zoho CRM for instance is $35 per month. Enterprise edition of Zoho Desk is also the same price.

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