Out of office auto reply best practice



  • Hi,
    We set up an auto-reply (exchange) for employees that left the company. We then disable their domain account. I assume when we disable the domain account their email is disabled as well and inaccessible.
    We noticed that the employee that left the company 6 months ago still has an active auto-reply. what is the best practice and how long should auto-reply for terminated employees?



  • @AshKetchum said in Out of office auto reply best practice:

    Hi,
    We set up an auto-reply (exchange) for employees that left the company. We then disable their domain account. I assume when we disable the domain account their email is disabled as well and inaccessible.
    We noticed that the employee that left the company 6 months ago still has an active auto-reply. what is the best practice and how long should auto-reply for terminated employees?

    Uhm, every place I've worked with, email was NOT disabled when you disable the domain account. You have to disable the account in exchange as well.



  • @AshKetchum said in Out of office auto reply best practice:

    Hi,
    We set up an auto-reply (exchange) for employees that left the company. We then disable their domain account. I assume when we disable the domain account their email is disabled as well and inaccessible.
    We noticed that the employee that left the company 6 months ago still has an active auto-reply. what is the best practice and how long should auto-reply for terminated employees?

    IT will vary between companies or policies. However in some cases where SSO is used,.. AD and Exchange / read: O365 can be done at once (IIRC). In a number of cases though, disable / move AD account - Forward and terminate the email.



  • @AshKetchum said in Out of office auto reply best practice:

    We noticed that the employee that left the company 6 months ago still has an active auto-reply. what is the best practice and how long should auto-reply for terminated employees?

    We send email bound for "dead" accounts to someone else so that we can respond. So for us, the duration is "zero".


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