Soft Phone issues

WrCombs

I get this error message on my laptop, and my Cell phone shows "Broadcast unavailable"

Could this be a firewall issue?
Running an EdgeRouter Lite

scottalanmiller

@WrCombs said in Soft Phone issues:

Could this be a firewall issue?

Can it be? Yes. Likely? Not YOUR firewall, no. Likely A firewall, yes.

scottalanmiller

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

WrCombs

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

I don't have this issue at the office...

WrCombs

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

scottalanmiller

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

I don't have this issue at the office...

I would expect not. They've likely configured the firewall to accept calls from the office. Or the PBX is in the office.

scottalanmiller

@WrCombs said in Soft Phone issues:

Thought I'd see if this was something wrong with my firewall are not..

No, this is a problem with the phone carrier, not you. They've not whitelisted your phone IP or given you a VPN to connect to to give you a stable internal IP.

WrCombs

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

I don't have this issue at the office...

I would expect not. They've likely configured the firewall to accept calls from the office. Or the PBX is in the office.

Their support said it's my Firewall, and i need to shut off SIP ALG Option?

scottalanmiller

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

I don't have this issue at the office...

I would expect not. They've likely configured the firewall to accept calls from the office. Or the PBX is in the office.

Their support said it's my Firewall, and i need to shut off SIP ALG Option?

Well you SHOULD always shut that off, but it isn't like you have a SonicWall, SIP-ALG on Ubiquiti actually works. But yes, best to always disable it just to be safe.

WrCombs

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

I don't have this issue at the office...

I would expect not. They've likely configured the firewall to accept calls from the office. Or the PBX is in the office.

Their support said it's my Firewall, and i need to shut off SIP ALG Option?

Well you SHOULD always shut that off, but it isn't like you have a SonicWall, SIP-ALG on Ubiquiti actually works. But yes, best to always disable it just to be safe.

No idea where to find that in the Edge OS

WrCombs

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

I don't have this issue at the office...

I would expect not. They've likely configured the firewall to accept calls from the office. Or the PBX is in the office.

Their support said it's my Firewall, and i need to shut off SIP ALG Option?

It just started after the App updated. when I'm on call, i dont have any issues with the phone (trust me, 3 am wake up calls for a printer down at coffee shops get me every week...)
But.. Yeah..

Looking up how to make sure that's shut off.

WrCombs

okay
ran this from edgerouter cli

configure
set system conntrack sip disable
commit
save
exit

So we will see if that resolves the issue.

scottalanmiller

Good learning experience on how to modify that setting.

We do a load of phones, and tons of specifically those routers, and we've yet to see SIP-ALG break anything on them. They are unique in that respect, from what we've seen. SIP-ALG traditionally is the SIP blocker (for no good reason.)

But the issue you are seeing is almost certainly with the phone provider.

WrCombs

@scottalanmiller said in Soft Phone issues:

Good learning experience on how to modify that setting.

We do a load of phones, and tons of specifically those routers, and we've yet to see SIP-ALG break anything on them. They are unique in that respect, from what we've seen. SIP-ALG traditionally is the SIP blocker (for no good reason.)

But the issue you are seeing is almost certainly with the phone provider.

It cleared up the phone quality a little bit, but they're telling me it's my firewall, even after shutting that off, and running a restart just to be safe.

scottalanmiller

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Good learning experience on how to modify that setting.

We do a load of phones, and tons of specifically those routers, and we've yet to see SIP-ALG break anything on them. They are unique in that respect, from what we've seen. SIP-ALG traditionally is the SIP blocker (for no good reason.)

But the issue you are seeing is almost certainly with the phone provider.

It cleared up the phone quality a little bit, but they're telling me it's my firewall, even after shutting that off, and running a restart just to be safe.

Yeah, every scam phone company that can't figure out how to manage phones says that. We deal with that all the time. We generally tell customers to just take their existing phone, attach it to a good service, and see how it works perfectly with no network changes. Then they realize that they were being scammed and fire the con artists.

You are just stuck that they don't know how to fix their phone system and you aren't the boss so can't fire them.

WrCombs

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Good learning experience on how to modify that setting.

We do a load of phones, and tons of specifically those routers, and we've yet to see SIP-ALG break anything on them. They are unique in that respect, from what we've seen. SIP-ALG traditionally is the SIP blocker (for no good reason.)

But the issue you are seeing is almost certainly with the phone provider.

It cleared up the phone quality a little bit, but they're telling me it's my firewall, even after shutting that off, and running a restart just to be safe.

Yeah, every scam phone company that can't figure out how to manage phones says that. We deal with that all the time. We generally tell customers to just take their existing phone, attach it to a good service, and see how it works perfectly with no network changes. Then they realize that they were being scammed and fire the con artists.

You are just stuck that they don't know how to fix their phone system and you aren't the boss so can't fire them.

basically

scottalanmiller

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

Good learning experience on how to modify that setting.

We do a load of phones, and tons of specifically those routers, and we've yet to see SIP-ALG break anything on them. They are unique in that respect, from what we've seen. SIP-ALG traditionally is the SIP blocker (for no good reason.)

But the issue you are seeing is almost certainly with the phone provider.

It cleared up the phone quality a little bit, but they're telling me it's my firewall, even after shutting that off, and running a restart just to be safe.

Yeah, every scam phone company that can't figure out how to manage phones says that. We deal with that all the time. We generally tell customers to just take their existing phone, attach it to a good service, and see how it works perfectly with no network changes. Then they realize that they were being scammed and fire the con artists.

You are just stuck that they don't know how to fix their phone system and you aren't the boss so can't fire them.

basically

It's an awesome sales tactic because it's black and white. Customers instantly know that they aren't dealing with telephone engineers, but just sales people looking for the easy sale and when things break, they get left without support or options.

Dashrender

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

Dashrender

As a test, plug your laptop directly into the Cable modem (you'll have to reboot the cable modem for it to recognize the new connection, and try it - if it still has issues, you know it's not your ER-L.

One could argue that the windows firewall was the issue, but that seems very unlikely.

WrCombs

@Dashrender said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

@scottalanmiller said in Soft Phone issues:

@WrCombs said in Soft Phone issues:

Running an EdgeRouter Lite

But what about the firewall that blocks traffic to the PBX?

No idea what that is, but that's controlled by the company. I took this the guys who work with them on these issues, I got a few complaints from customers while on the phone with them.. had to call from the Cell phone it's self so they could understand and here me.. Saw these errors after restarting the apps. Thought I'd see if this was something wrong with my firewall are not..

Not what you've said in the past - you said your company hired the firewall services out so they would have a "managed" firewall situation.

for our customers.