Best solution to present information to end users
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As much as I hate these type sites as a user. Have you ever seen thoughs sites where before you can even send an email/ticket it takes you through a self-service portal? Maybe implement something like that. They use the topic/title the user enters (usually it will say describe your problem in a few words) Wonder if this would be beneficial to you? I find them highly annoying though.
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@thecreativeone91 said:
As much as I hate these type sites as a user. Have you ever seen thoughs sites where before you can even send an email/ticket it takes you through a self-service portal? Maybe implement something like that. They use the topic/title the user enters (usually it will say describe your problem in a few words) Wonder if this would be beneficial to you? I find them highly annoying though.
I don't follow?
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Something like this https://support.freshdesk.com/support/articles/156518-helping-users-to-your
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Sharepoint really seems like an obvious choice. You have Windows servers already, presumably?
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@Reid-Cooper said:
Sharepoint really seems like an obvious choice. You have Windows servers already, presumably?
Did you see the part where I said Sharepoint looks like crap? It's fine for a document repository, but it's not a webpage that encourages casual browsing. At least the ones I've seen.
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You can theme Sharepoint however you like. Totally customizable.
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@scottalanmiller said:
You can theme Sharepoint however you like. Totally customizable.
I would love to see examples.
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@Dashrender Google Images would be your friend here.
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Have you made any progress on finding a solution that you want to present?
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No, I haven't had or made the time. Lately, dealing with the day to day issues have keep me from much research.
That said, I like the link that Scott provided about Sharepoint.. so I might take another look. I'd love to get away from traditional fileshares with files that get abandoned and never cleaned up.
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@Dashrender said:
files that get abandoned and never cleaned up.
You think Sharepoint will fix that?
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Sharepoint can automate that if you make a job for it.
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or specifically, what can you do in Sharepoint to prevent "files getting abandoned and never cleaned up" that you can't do with traditional file sharing on a file server?
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@Carnival-Boy said:
@scottalanmiller said:
Sharepoint can automate that if you make a job for it.
How does that work?
They are called Workflows. It is one of the key features of SP.
You can also make custom aps that run on SP too.
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Can you give an example?
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I'll try to find an example of one. But a quick description of how they are popularly used:
Jane submits a reimbursement form to the reimbursement queue or drop box.
Paperwork automatically determines her manager and routes to the for approval. If denied Jane is notified. If approved to flows on the finance manage to approve. Again if denied Jane is notified otherwise it moved on.
Finally request goes to processing and this could be a human or an API that automatically creates a check for her.
When complete Jane is notified that her reimbursement is paid.
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I get that. But @Dashrender said he has a problem with old files on his file server that get abandoned or never cleaned up. A common problem, and what that I struggle with myself. What I don't get is how moving those files into Sharepoint will enable them to be cleaned up or archived and deleted correctly.
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Or to put it another way: I have a problem with people creating new documents and storing them on the file server, then instead of cleaning them up once they are no longer useful (by archiving or deleting), they just leave them there forever. Particularly bad examples might include half-a-gig of jpegs entitled "Office Christmas Party 2004". With Sharepoint, they'd just upload them there, instead of saving them on the file server.
Basically, people add data faster than they remove data - so you get sprawl and eventually it becomes unmanageable. How is that prevented on Sharepoint in a way that can't be done with a file server?
