Consolidating Printers and Remote Printer Monitoring
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
But that is NOT what this thread is about.
This thread went there through the natural conversation process.
:middle_finger_dark_skin_tone: :middle_finger_light_skin_tone: :middle_finger_medium_skin_tone: :middle_finger_medium-dark_skin_tone: :middle_finger_medium-light_skin_tone: -
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
I've seen it both ways - and it's both ways here.
users will change toner on their own 90% of the time. same goes for them trying to clear printer jams... not because they want to - because they don't want to wait for me to come over.
Though, they never call in support tickets to the maintenance company - that's mostly me.
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Something else I just thought of - the brand you buy can also likely get you setup on auto toner ordering... one less thing to worry about.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
You breaka you fixa
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Because IT isn't generally a money producing department, so having your accountant or other departments wasting their fucking time is wasting way more fucking money. IDK, maybe try it out.
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
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@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I dont give a F about Frank or his printer because the printer is under contract. He can call the printer contract vendor and they will send someone out
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I am both, but I'm a small shop, so it's expected that I'm both.
But I could also be so busy that if there is a paper jam, and the user in this case couldn't fix it - they COULD be expected to call Canon for a support ticket, or call me to call canon to open a support ticket, then they would wait for Canon to fix it.... if I was so busy that my time was better spent not fixing the printer, but that's rarely the case. But I can definitely see where there would be situations where that could definitely be the case.
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I dont give a F about Frank or his printer because the printer is under contract. He can call the printer contract vendor and they will send someone out
Hey - we think alike
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Because IT isn't generally a money producing department, so having your accountant or other departments wasting their fucking time is wasting way more fucking money. IDK, maybe try it out.
Dude you are all over the place. You just talked about SAVING money, and then you say IT isnt a money producing department. IT can save costs more than anyone else in the org.
A penny saved is better than a penny earned because there is no tax on a saved penny.
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I dont give a F about Frank or his printer because the printer is under contract. He can call the printer contract vendor and they will send someone out
Again, we weren't and aren't discussing printers that have a a maintenance contract if someone from that business is ordering supplies. God you're a moron.
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@scottalanmiller can you please fork this thread to another discussion that has nothing to do with Printer Monitoring?
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@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I dont give a F about Frank or his printer because the printer is under contract. He can call the printer contract vendor and they will send someone out
Again, we weren't and aren't discussing printers that have a a maintenance contract if someone from that business is ordering supplies. God you're a moron.
Wtf are you talking about the thread is literally about a service contract which means they replace toner
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@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@DustinB3403 said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
@IRJ said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
Honestly, I have never worked at a single company where IT supports printers, other than initial setups.
Must be fucking nice that the accountants are installing toner and removing paper jams.
Smart accountants know that IT handling printers is a waste of fucking money. Why pay someone $100k+ a year and have them work on printers?
Really - it shouldn't be IT fixing it, I think Scott would say that's Bench's job... and while some DC bench techs can make $100K/yr... most are probably more in the 30-60K range.
Do you consider yourself bench/IT or some combination? Don't you work at a place where you'd fill all of these gaps? Would you want Frank the tank ripping paper jams out the printers you support and potentially making a bigger issue of it? Costing more money by said printer being offline.
I dont give a F about Frank or his printer because the printer is under contract. He can call the printer contract vendor and they will send someone out
Again, we weren't and aren't discussing printers that have a a maintenance contract if someone from that business is ordering supplies. God you're a moron.
Wtf are you talking about the thread is literally about a service contract which means they replace toner
Read the conversation f****** -
Yep, we're talking about a situation where the OP will likely (I've never heard of a leasing/maintenance situation not include toner) be getting toner as part of the setup.
But really - that's not part of the thread - that's simply assumed.
The thread is - should I allow software to be installed on the network to monitor the printers.
To which I say - personally, the printers should do that automatically - you shouldn't need software to allow that, but if you are stuck with a printer vendor who doesn't have that option.. then yes, installing the software to manage the printers should be fine - but I would NEVER open a port on the firewall to let the vendor remote into said software (OK - almost never).
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@Dashrender said
but I would NEVER open a port on the firewall to let the vendor remote into said software (OK - almost never).
But you would trust said vendor who doesn't have a printer smart enough to do this that their software going on your server is up to snuff?
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@Dashrender said in Printer Leasing/Maintenance - Installing Software on the Network for Monitoring Print Devices:
personally, the printers should do that automatically - you shouldn't need software to allow that, but if you are stuck with a printer vendor who doesn't have that option.. then yes, installing the software to manage the printers should be fine - but I would NEVER open a port on the firewall to let the vendor remote into said software
I was wondering if this was also a thing, where the printers report directly. I am not opening a port for a printer leasing company to access their software. That would be a deal killer for me.
