Solved Started as Win 7 Issue.. Now Job Searching?
-
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
Since it is free, that's not true. Unless their Windows 7 is stolen.
they would have to buy a new server or a license
A new what server and license?
the way it was explained to me:
"to upgrade from windows 7 to windows 10 the customer will have to buy a new Server ( hardware) or they would have to purchase a windows 10 license. "I asked my boss again why we don't upgrade from windows 7 to windows 10 on customer Servers as we were talking about this call and he said :
"Because that's not how we do things. If you upgrade to free windows 10 - we dont know what problems come from that, we dont know if it will work with the set up we have. SO when it comes to upgrading Windows Versions - we dont sell windows we sell Aloha, and you have to think of what's best for the customer and what's best for the company- If you upgrade them for free and it doesn't fix the problem then you just caused more problems down the road. not to mention older PC's running windows 10 that may be having hardware problems as well as software. So we sell them a new PC put out image on it that we know works - It's best for the Customer as they get newer equipment and Windows 10- instead of potentially causing problems with upgrading.
Besides, we dont upgrade Windows Versions."so it basically comes down to - Its a business decision that eliminates any issues with an upgrade we aren't sure about -
If this wasn't the PoS industry I'm sure it would be different, but since PoS is only a Section of Business and not a dedicated "IT FIELD" We do things to meet the standard of Point of Sale-
Like I said - It's not IT.
but he's "Looking at it and we will decide what to do next." -
@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
There is no purchase of Windows 10 at all, they have Windows 7, and a free upgrade to Windows 10 just waiting for it to be installed.
-
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
@Obsolesce said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
So it's s cheaper to be closed down several days a year than to buy a Win10 license? Sounds like a busy place LOL!
There is no purchase of Windows 10 at all, they have Windows 7, and a free upgrade to Windows 10 just waiting for it to be installed.
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
we're pushing all of customers to upgrade to windows 10 anyway, But that doesn't fix the fact that I cant do anything to fix the issue now - SO my site is basically down during their busiest time of the day.
But only because they are choosing to be down rather than allowing you to fix, correct? Is there anything holding back the Windows 10 fix other than them simply refusing to do so?
price.
Since it is free, that's not true. Unless their Windows 7 is stolen.
they would have to buy a new server or a license
A new what server and license?
the way it was explained to me:
"to upgrade from windows 7 to windows 10 the customer will have to buy a new Server ( hardware) or they would have to purchase a windows 10 license. "I asked my boss again why we don't upgrade from windows 7 to windows 10 on customer Servers as we were talking about this call and he said :
"Because that's not how we do things. If you upgrade to free windows 10 - we dont know what problems come from that, we dont know if it will work with the set up we have. SO when it comes to upgrading Windows Versions - we dont sell windows we sell Aloha, and you have to think of what's best for the customer and what's best for the company- If you upgrade them for free and it doesn't fix the problem then you just caused more problems down the road. not to mention older PC's running windows 10 that may be having hardware problems as well as software. So we sell them a new PC put out image on it that we know works - It's best for the Customer as they get newer equipment and Windows 10- instead of potentially causing problems with upgrading.
Besides, we dont upgrade Windows Versions."so it basically comes down to - Its a business decision that eliminates any issues with an upgrade we aren't sure about -
If this wasn't the PoS industry I'm sure it would be different, but since PoS is only a Section of Business and not a dedicated "IT FIELD" We do things to meet the standard of Point of Sale-
Like I said - It's not IT.
but he's "Looking at it and we will decide what to do next." -
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
"Because that's not how we do things. If you upgrade to free windows 10 - we dont know what problems come from that, we dont know if it will work with the set up we have. SO when it comes to upgrading Windows Versions - we dont sell windows we sell Aloha, and you have to think of what's best for the customer and what's best for the company- If you upgrade them for free and it doesn't fix the problem then you just caused more problems down the road. not to mention older PC's running windows 10 that may be having hardware problems as well as software. So we sell them a new PC put out image on it that we know works - It's best for the Customer as they get newer equipment and Windows 10- instead of potentially causing problems with upgrading.
Besides, we dont upgrade Windows Versions."Your boss is insane.
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
ts a business decision that eliminates any issues with an upgrade we aren't sure about -
It should be the Aloha developers and sellers who 1) test upgrades 2) verify that hardware is supported between OS versions.
By not testing, do you get into a rut of No upgrades, you have to purchase completely new systems if you want the latest most secure OS possible with the most up to date software possible.
TL:DR Your boss is insane.
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
Looking at it and we will decide what to do next
He's going to tell you to just "fix the issue and charge the customer for however many hours it takes to do it.
TL:DR Your boss is insane.
-
If even as a business you took the burden of testing upgrades from 1 OS and hardware to Windows 10 with the same hardware, you would at least have a measuring stick to use to sell upgraded hardware if a customer wanted to upgrade.
You could have metrics of say "We can upgrade you on that hardware, but it causes issues XY and Z, and it's much better to purchase a new system entirely as it'll cost X, whereas upgrading means we have to bill you for T&M plus the time the PoS is down during the upgrade".
-
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
Looking at it and we will decide what to do next
He's going to tell you to just "fix the issue and charge the customer for however many hours it takes to do it.
TL:DR Your boss is insane.
The issue isn't actually with the server - according to my boss I over looked that the other Terms were still actively communicating with the back office.
The issue lies with their Term 1. -
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
"Because that's not how we do things. If you upgrade to free windows 10 - we dont know what problems come from that, we dont know if it will work with the set up we have. SO when it comes to upgrading Windows Versions - we dont sell windows we sell Aloha, and you have to think of what's best for the customer and what's best for the company- If you upgrade them for free and it doesn't fix the problem then you just caused more problems down the road. not to mention older PC's running windows 10 that may be having hardware problems as well as software. So we sell them a new PC put out image on it that we know works - It's best for the Customer as they get newer equipment and Windows 10- instead of potentially causing problems with upgrading.
Besides, we dont upgrade Windows Versions."Your boss is insane.
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
ts a business decision that eliminates any issues with an upgrade we aren't sure about -
It should be the Aloha developers and sellers who 1) test upgrades 2) verify that hardware is supported between OS versions.
By not testing, do you get into a rut of No upgrades, you have to purchase completely new systems if you want the latest most secure OS possible with the most up to date software possible.
TL:DR Your boss is insane.
according to my boss "it's not worth the risk"
since he decides everything for my department - Unless I take this over his head and go to my new GM then What he says goes - and she'll ask what he has to say about it. -
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
If even as a business you took the burden of testing upgrades from 1 OS and hardware to Windows 10 with the same hardware, you would at least have a measuring stick to use to sell upgraded hardware if a customer wanted to upgrade.
You could have metrics of say "We can upgrade you on that hardware, but it causes issues XY and Z, and it's much better to purchase a new system entirely as it'll cost X, whereas upgrading means we have to bill you for T&M plus the time the PoS is down during the upgrade".
That's not how things are seen here.
-
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
according to my boss "it's not worth the risk"
since he decides everything for my department - Unless I take this over his head and go to my new GM then What he says goes - and she'll ask what he has to say about it.What risk is there? Is there not a demo environment of the Aloha PoS setup (or could be setup) to see how it goes? Is there not a client who would be willing to be upgraded even if it included some risks.
I get it, it's not your job to do something unless you're told too.
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
That's not how things are seen here.
Again, I understand, not your job to jump until told, and the business you work for sounds like an MSP with PoS sales so there is no interests in trying to fix problems, but instead just there to sell the latest and greatest and bill the client for everything else.
-
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
according to my boss "it's not worth the risk"
since he decides everything for my department - Unless I take this over his head and go to my new GM then What he says goes - and she'll ask what he has to say about it.What risk is there? Is there not a demo environment of the Aloha PoS setup (or could be setup) to see how it goes? Is there not a client who would be willing to be upgraded even if it included some risks.
I get it, it's not your job to do something unless you're told too.
We dont use Clients as "demos or tests" and we don't have a demo to try upgrading to Windows 10 - I would have to do that on my own - which would be pointless because I already know how to upgrade the PC to windows 10,I've done it in the past with personal/friends personal devices.
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
That's not how things are seen here.
Again, I understand, not your job to jump until told, and the business you work for sounds like an MSP with PoS sales so there is no interests in trying to fix problems, but instead just there to sell the latest and greatest and bill the client for everything else.
I dont even know what the role of my business is other than Provide PoS support. and Install new sites as the sales come in.
-
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
Provide PoS support
If that is the case, then why would your employer and Aloha not have an upgrade process developed. It would increase the support hours for your business and a sales revenue for Aloha as customers upgrade.
This seems more and more like the business is there to simply take advantage of other businesses who aren't PoS sales and installation.
-
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
If that is the case, then why would your employer and Aloha not have an upgrade process developed.
Oh wait I know, because your employer and Aloha charge way more for a forklift operation rather than an In-n-Out operation of just upgrading.
"We need to take everything out, move the data, install all new equipment, rebuild the network, tune the WiFi, check the break light fluid levels and rebuild the motor."
Compared to the "Let's just add some oil to the engine and it'll last another 3 years with regular maintenance".
-
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
If that is the case, then why would your employer and Aloha not have an upgrade process developed.
Oh wait I know, because your employer and Aloha charge way more for a forklift operation rather than an In-n-Out operation of just upgrading.
"We need to take everything out, move the data, install all new equipment, rebuild the network, tune the WiFi, check the break light fluid levels and rebuild the motor."
Compared to the "Let's just add some oil to the engine and it'll last another 3 years with regular maintenance".
My boss is set in the ways of doing a free upgrade and causing more issues that will cost more as there can be unforeseen issues that a rise is not good for the company.
Either way , I dont make decisions, My boss told me that also - He said let me make the decisions so I have to deal with the repercussions. -
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
My boss is set in the ways of doing a free upgrade and causing more issues that will cost more as there can be unforeseen issues that a rise is not good for the company.
A free upgrade to a current OS is the opposite of causing issues, skipping the upgrade in favor of continuing to use something that is EoL causes more issues - and produces more billable hours for the business.
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
Either way , I dont make decisions, My boss told me that also - He said let me make the decisions so I have to deal with the repercussions.
I understand, so lets all just sit back and bash your boss for being a jackass.
-
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
so it basically comes down to - Its a business decision that eliminates any issues with an upgrade we aren't sure about -
If this wasn't the PoS industry I'm sure it would be different, but since PoS is only a Section of Business and not a dedicated "IT FIELD" We do things to meet the standard of Point of SaleIf that were true, wouldn't PCI compliance be of more importance, rather than less? IT in general has no concern for being within the support window, but POS systems require it contractually. So because it is POS, you have an incredibly strong need for Windows 10 that the rest of us don't have.
-
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
My boss is set in the ways of doing a free upgrade and causing more issues that will cost more as there can be unforeseen issues that a rise is not good for the company.
A free upgrade to a current OS is the opposite of causing issues, skipping the upgrade in favor of continuing to use something that is EoL causes more issues - and produces more billable hours for the business.
That's not how Its being presented to me and I know that the upgrades 9/10 go smoothly. the only issue he can think of is losing data, and it not being configured to work with aloha.
and EoL? Dude we still have sites that Refuse to upgrade with windows xp - Literally had a conversation with someone last week that was still running xp back office - it went "You know you need to upgrade.. right?" and he said "Im not ready to make that investment" - I stopped and looked at him and said " are you serious? you've had this for 15 years. it has maybe 2 years left maybe not to mention you aren't getting support on this. IDK what you're thinking but this is costing you more money then it's worth"
to which he said " So be it, Im not ready for that investment. Fix this so i can go to dinner with my family, Im starving. and I'll be talking to your boss." -
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
so it basically comes down to - Its a business decision that eliminates any issues with an upgrade we aren't sure about -
If this wasn't the PoS industry I'm sure it would be different, but since PoS is only a Section of Business and not a dedicated "IT FIELD" We do things to meet the standard of Point of SaleIf that were true, wouldn't PCI compliance be of more importance, rather than less? IT in general has no concern for being within the support window, but POS systems require it contractually. So because it is POS, you have an incredibly strong need for Windows 10 that the rest of us don't have.
I've made this point as well, The same thing holds.
He's not budging on the fact they will need to by a New server from us - because we dont do upgrades. -
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
Your boss is insane.
No, just trying to pressure the customers into spending a lot when nearly free fixes are under their noses. He doesn't want to give up any bargaining chips, even if it wastes money, violates PCI, or puts the customer at risk.
-
@scottalanmiller said in Windows 7 File and Printer Sharing wont turn on:
@DustinB3403 said in Windows 7 File and Printer Sharing wont turn on:
Your boss is insane.
No, just trying to pressure the customers into spending a lot when nearly free fixes are under their noses. He doesn't want to give up any bargaining chips, even if it wastes money, violates PCI, or puts the customer at risk.
It's best for our business as well as there's (these are all things I've already been told)
-
@WrCombs said in Windows 7 File and Printer Sharing wont turn on:
The issue isn't actually with the server - according to my boss I over looked that the other Terms were still actively communicating with the back office.
The issue lies with their Term 1.Did you, at some point, feel it was server related? I didn't get that from anything you had said.
And it's more than one term, right? I thought it was two currently and more historically.
