User's PC is unstable
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@scottalanmiller said in User's PC is unstable:
Common factors are: user and Excel.
Assuming other users use Excel for the same spreadsheets without issues, common factor is just the user.
I blame Microsoft, and then the User... not always in that order.
I have seen ONE (and only ONE) case where we had to give the user a wrist strap that was grounded to their desk to keep their computer working right. (This was back in the late 90's / early 2000's.). I've never seen anything like it before or since.
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Blaming the user wont get @Dashrender anywhere. It's his boss. What I would do is set his boss up with a Mandatory roaming profile as a test. If she doesn't have any issues then it's her. it's an unarguable fact at that point.
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@wirestyle22 said in User's PC is unstable:
Blaming the user wont get @Dashrender anywhere. It's his boss. What I would do is set his boss up with a Mandatory roaming profile as a test. If she doesn't have any issues then it's her. it's an unarguable fact at that point.
Always blame the user... even if they won't accept responsibility for it.
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@Dashrender -- Is this building a doctor's office / hospital?
Edit: Fixed Typo
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@scottalanmiller said in User's PC is unstable:
Common factors are: user and Excel.
Assuming other users use Excel for the same spreadsheets without issues, common factor is just the user.
no, the Excel sheets are unique to her. Sadly.
I'd love to blame the user, but I just don't see her doing anything unusual. In fact, from a general perspective, she's one of the least likely people to be doing weird/bad things on her computer.
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@Dashrender said in User's PC is unstable:
@scottalanmiller said in User's PC is unstable:
Common factors are: user and Excel.
Assuming other users use Excel for the same spreadsheets without issues, common factor is just the user.
no, the Excel sheets are unique to her. Sadly.
I'd love to blame the user, but I just don't see her doing anything unusual. In fact, from a general perspective, she's one of the least likely people to be doing weird/bad things on her computer.
I'd still test it with a Mandatory roaming profile
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Maybe this has been asked before but are you on 32 bit excel and have you tried 64 bit? I know you said they were small files but I have had problems with the 32 bit version not being able to handle some spreadsheets.
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Anytime I see "quirky" things like this I lean towards power and of all things RFI. Get a quality (not A Piece of Crap) online, or at minimum a line interactive UPS. Tripp-Lite Omni series used to be my go to for these issues. Ferrite wrap your cords in case there's any RFI possibly getting in (especially the Ethernet cable) from the AC unit.
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Have you tried using Libre or Open Office? Yes, I realize it's not the same.. and yada yada... but meh - why not try.
What about if she is wireless? Does anyone else have issues with the spreadsheet?
What about on Ubuntu rather than WIn10?
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It's been years ago, but the last time I dealt with excel issues. It was because of the Intel storage controller.
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@black3dynamite said in User's PC is unstable:
It's been years ago, but the last time I dealt with excel issues. It was because of the Intel storage controller.
I hadn't heard that before. I'll have to keep that in mind.
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@Dashrender said in User's PC is unstable:
Spinrite wouldn't report any issues
Sooooo that hasn't been updated in over 10 years. Also, who the hell is using magnetic drives for boot/applications?!?!
I'd expect office to pause/stutter, that's known behavior for running it from magnetic media.
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@wrx7m said in User's PC is unstable:
There is a condenser for the IT AC unit right outside her office. I'm sure the power runs through the wall near where her computer sits. I moved the computer away from the outside wall a few years ago, requiring installing longer cables for monitors, keyboards, etc. Yet the problems continue, granted The computer only moved maybe 4 feet from that wall.
Move her to a streaming instance for excel (RemoteApp, Citrix, Horizon, 365 streaming app). see if it blows up when running on a server.
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@StorageNinja said in User's PC is unstable:
@wrx7m said in User's PC is unstable:
There is a condenser for the IT AC unit right outside her office. I'm sure the power runs through the wall near where her computer sits. I moved the computer away from the outside wall a few years ago, requiring installing longer cables for monitors, keyboards, etc. Yet the problems continue, granted The computer only moved maybe 4 feet from that wall.
Move her to a streaming instance for excel (RemoteApp, Citrix, Horizon, 365 streaming app). see if it blows up when running on a server.
Like RemoteApp?
They'll need the licensing for it.
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@Obsolesce said in User's PC is unstable:
Like RemoteApp?
They'll need the licensing for it.Streaming from O365 is bundled with a number of the licensing tiers (we have it, I use it to run the full version of Excel on my Mac). You also can run RDSH in trial mode for 90 days if memory serves.
Given it's been 10 years though, and the user (presumably has work to do in excel) having excel run somewhere else might just be a good way to move on to more important things even if it costs $100-200 (Unless Dash's time is free!)
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Ive had one user who was having trouble with Excel like this and it was because she was using 32-bit office which was only using 4gb of memory even though her machine had 16gb memory. So excel was using all the memory it was allowed to but it was not enough and computer freaks out. She was using some large spreadsheets with powerbi. Anyway, moving her to the 64 bit versions fixed all her issues.
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@StorageNinja said in User's PC is unstable:
@Obsolesce said in User's PC is unstable:
Like RemoteApp?
They'll need the licensing for it.Streaming from O365 is bundled with a number of the licensing tiers (we have it, I use it to run the full version of Excel on my Mac). You also can run RDSH in trial mode for 90 days if memory serves.
Given it's been 10 years though, and the user (presumably has work to do in excel) having excel run somewhere else might just be a good way to move on to more important things even if it costs $100-200 (Unless Dash's time is free!)
I was talking about RemoteApp, which requires RDS.
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Oh, the many times I got called the cause of Excel...
I have felt after my encounter with it, is sometimes a specific version is better than the latest, and sometimes an update won't work as a fresh install with the update, and it all depends on Visual C++ runtimes and dot net framework.
That said, nothing helps it more than fresh Windows Install + latest .net + latest C++ and good stable version of it. Also use the 32-bit , and disable addons and macros
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@Emad-R said in User's PC is unstable:
That said, nothing helps it more than fresh Windows Install + latest .net + latest C++ and good stable version of it. Also use the 32-bit , and disable addons and macros
He's done at least most of that already, more than once, I believe.
