ML
    • Recent
    • Categories
    • Tags
    • Popular
    • Users
    • Groups
    • Register
    • Login

    Excel 2016 on Office 365 crashes with protected view

    IT Discussion
    excel ms office 2016 ms office office 365 o365 spreadsheet windows 7 windows
    5
    7
    1.8k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • C
      cycleheat
      last edited by scottalanmiller

      One of my Office 365 users has a situation where any .xls or .xlsx crashes whenever Protected View is launched.

      This occurs for any spreadsheet from email or web site, thus isn't trusted.

      Host OS is Windows 7 (workgroup) and I can right click the files, unblock in properties where it says "This file came from another computer and might be blocked to help protect this computer" and then they open fine, of course not in Protected View. Most solutions I've found online are simply disabling Protected View and I don't wish to do that.

      This is the offline version of 365 and I have reinstalled, same thing. Next step, I'm going to completely remove office and try installing again, but has anyone else encountered this?

      WLS-ITGuyW 1 Reply Last reply Reply Quote 1
      • scottalanmillerS
        scottalanmiller
        last edited by

        Apparently this is a common issue with several causes. But try this as a starting point...

        1. Open a blank excel document.
        2. Go to file
        3. Go to options
        4. Go to advanced
        5. Under Display
        6. Check the box...Disable graphics hardware acceleration.
        7. Click apply.
        1 Reply Last reply Reply Quote 1
        • WLS-ITGuyW
          WLS-ITGuy @cycleheat
          last edited by WLS-ITGuy

          @cycleheat said in Excel 2016 on Office 365 crashes with protected view:

          This occurs for any spreadsheet from email or web site, thus isn't trusted.

          It happens on the Office 2016 Standard version as well.

          I have had to do this: https://support.smartvault.com/Other/Knowledge_Base_and_Known_Issues/Turn_off_Protected_View_in_Excel_to_improve_performance_of_opening_Excel_documents_from_the_SmartVault_Drive

          As well as tell people to save the file to their local docs folder.

          scottalanmillerS 1 Reply Last reply Reply Quote 0
          • scottalanmillerS
            scottalanmiller @WLS-ITGuy
            last edited by

            @WLS-ITGuy said in Excel 2016 on Office 365 crashes with protected view:

            It happens on the Office 2016 Standard version as well.

            Office 365 locally installed is Office 2016 standard. Different license, same app.

            1 Reply Last reply Reply Quote 0
            • jt1001001J
              jt1001001
              last edited by

              had same issue a whiel back with soem of our laptops; @scottalanmiller fix is what we used to solve it

              1 Reply Last reply Reply Quote 1
              • C
                cycleheat
                last edited by

                Thanks for the assistance fellas. Turning off hardware acceleration didn't have a noticeable impact.

                I ended up using Microsoft Support and Recovery Assistant for Office 365 (https://support.office.com/en-ie/article/uninstall-office-from-a-pc-9dd49b83-264a-477a-8fcc-2fdf5dbf61d8) to purge and then installed again from scratch. Worked as expected right away again...

                1 Reply Last reply Reply Quote 1
                • BRRABillB
                  BRRABill
                  last edited by

                  Ah, the old reboot/reinstall/redo.

                  1 Reply Last reply Reply Quote 0
                  • 1 / 1
                  • First post
                    Last post