Do you ask for permission...
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@JaredBusch said in Do you ask for permission...:
This is a discussion I have with all clients that task us with this responsibility.
We never ask for permission during the agreed upon window of time. For most of my clients that is anytime after the last person went home. Typically 6 P.M. in their timezone.
Anything outside of that is coordinated. But it is not "asking permission" it is coordination. Because if we want to reboot in the middle of the day, there is a reason for it.
This is where I am. After hours and weekends - just reboot. During the day - something must really be f'ed up otherwise why the hell am i asking (really telling)?
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@WLS-ITGuy said in Do you ask for permission...:
Do you always ask for permission to take a server down? Or do you give them a time frame that it will be down? Or do you just reboot at your leisure?
Very much "it depends".
Depends on the customer, the time period, the issue at hand, the workload, etc.
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@JaredBusch said in Do you ask for permission...:
This is a discussion I have with all clients that task us with this responsibility.
We never ask for permission during the agreed upon window of time. For most of my clients that is anytime after the last person went home. Typically 6 P.M. in their timezone.
Anything outside of that is coordinated. But it is not "asking permission" it is coordination. Because if we want to reboot in the middle of the day, there is a reason for it.
We do the same, so good to see others already do it.
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@WLS-ITGuy said in Do you ask for permission...:
I guess this question can apply to the MSPs that may be here as well.
Do you always ask for permission to take a server down? Or do you give them a time frame that it will be down? Or do you just reboot at your leisure?
Lately, any time I give anyone warning that at a certain time I will be rebooting a server I get push back. I have become "that guy" and just reboot whenever the F I want now.
Anyone else?
Depends on the client, some client wants you to take care of everything and will not care, some wants reason for everything. Try to identify early on which and which and treat accordingly, however it is best to play safe even if that means staying late and waiting for approvals
