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    Website not working - looking to troubleshoot

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    • Reid CooperR
      Reid Cooper
      last edited by

      Sounds like a vendor issue.

      DashrenderD 1 Reply Last reply Reply Quote 1
      • DashrenderD
        Dashrender @Reid Cooper
        last edited by

        @Reid-Cooper said in Website not working - looking to troubleshoot:

        Sounds like a vendor issue.

        Considering I do very little to nothing on my side, and just waiting seems to solve it, I find it hard to disagree.

        pmonchoP 1 Reply Last reply Reply Quote 1
        • pmonchoP
          pmoncho @Dashrender
          last edited by

          @Dashrender said in Website not working - looking to troubleshoot:

          @Reid-Cooper said in Website not working - looking to troubleshoot:

          Sounds like a vendor issue.

          Considering I do very little to nothing on my side, and just waiting seems to solve it, I find it hard to disagree.

          When we have similar payer issues (Aetna, Caresource, CGS Medicare and especially Ohio Medicaid), and it happens on 30+ pc's, I always assume its them. I then check with my cell phone and 99.9% of the time, its them and I move on.

          I have noticed with a few past clients that used Athena, ECW, and NextGen, I always start with clearing the cache and go from there.

          1 Reply Last reply Reply Quote 0
          • DashrenderD
            Dashrender
            last edited by

            It’s turn out that an upstream provider to cox (maybe Zayo) is/was having issues that was breaking TLS connections.

            Many people have been having issues for three days mostly on secure sites.

            pmonchoP dafyreD Mike DavisM 3 Replies Last reply Reply Quote 1
            • pmonchoP
              pmoncho @Dashrender
              last edited by

              @Dashrender said in Website not working - looking to troubleshoot:

              It’s turn out that an upstream provider to cox (maybe Zayo) is/was having issues that was breaking TLS connections.

              Many people have been having issues for three days mostly on secure sites.

              They have been doing a lot of maintenance lately so I don't doubt that.

              1 Reply Last reply Reply Quote 0
              • dafyreD
                dafyre @Dashrender
                last edited by

                @Dashrender said in Website not working - looking to troubleshoot:

                It’s turn out that an upstream provider to cox (maybe Zayo) is/was having issues that was breaking TLS connections.

                Many people have been having issues for three days mostly on secure sites.

                <tinfoil hat>
                Makes me wonder what they're REALLY doing if they're breaking TLS connections!
                </tinfoil hat>

                DashrenderD 1 Reply Last reply Reply Quote 2
                • DashrenderD
                  Dashrender @dafyre
                  last edited by

                  @dafyre said in Website not working - looking to troubleshoot:

                  @Dashrender said in Website not working - looking to troubleshoot:

                  It’s turn out that an upstream provider to cox (maybe Zayo) is/was having issues that was breaking TLS connections.

                  Many people have been having issues for three days mostly on secure sites.

                  <tinfoil hat>
                  Makes me wonder what they're REALLY doing if they're breaking TLS connections!
                  </tinfoil hat>

                  Exactly- how the hell do you break TLS unless you’re purposefully screwing with it.

                  pmonchoP 1 Reply Last reply Reply Quote 1
                  • pmonchoP
                    pmoncho @Dashrender
                    last edited by

                    @Dashrender

                    Just received another notice a few minutes ago. Zayo is doing more maintenance - "Third-party will be performing network maintenance to to add capacity to node for their Memphis ring."

                    DashrenderD 1 Reply Last reply Reply Quote 0
                    • DashrenderD
                      Dashrender @pmoncho
                      last edited by

                      @pmoncho said in Website not working - looking to troubleshoot:

                      @Dashrender

                      Just received another notice a few minutes ago. Zayo is doing more maintenance - "Third-party will be performing network maintenance to to add capacity to node for their Memphis ring."

                      @pmoncho said in Website not working - looking to troubleshoot:

                      @Dashrender

                      Just received another notice a few minutes ago. Zayo is doing more maintenance - "Third-party will be performing network maintenance to to add capacity to node for their Memphis ring."

                      Great

                      1 Reply Last reply Reply Quote 0
                      • Mike DavisM
                        Mike Davis @Dashrender
                        last edited by

                        @Dashrender That explains why the ICMP packets (ping) always worked.

                        1 Reply Last reply Reply Quote 0
                        • black3dynamiteB
                          black3dynamite
                          last edited by

                          On Windows, there's a nice simple application call WinMTR that combines traceroute and ping tools.
                          Its available via chocolatey too.
                          choco install winmtr-redux

                          1 Reply Last reply Reply Quote 2
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