VOIP Provider: Skyetel
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@Skyetel said in VOIP Provider: Skyetel:
For clarification - our unpublished rates are not exclusively for Resellers, they're available for anyone who calls in. You just need to give us your last month's invoice or account statement for us to review your pricing.
If the pricing we need to beat is extremely low, then we usually want to know what your call volumes are and what platform you are using. This is so we can factor in what technical support needs you may have. If a customer is using a very old version of Asterisk or an old Toshiba system, they are likely to have more technical support needs than customers using a fresh install of FusionPBX. In this case we may decline to offer you better rates unless you have significant volumes to make up for the support time. This is why its all negotiated and not published
All of that is inconsequential to the conversation. As an individual if I need a home phone I want the lowest possible rates and to quickly be able to find said pricing online.
If I was like @JaredBusch or @scottalanmiller I want to have my customers know that they are getting the best price possible without having to have a Skyetel evaluate their value with some hidden math.
While the pricing listed isn't horrible there are other vendors who list their pricing and are known to have great support too!
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@DustinB3403 I totally get where you are coming from. I'm afraid that not our business model. If you are only willing to consider published pricing, then we won't be the cheapest provider available :).
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@Skyetel said in VOIP Provider: Skyetel:
@scottalanmiller @JaredBusch Those rates are our Retail rates, we don't publish our reseller rates. Our reseller rates are significantly lower and are unique per customer. In almost all cases, we can beat whatever you are paying now :).
We aren't resellers, though. We are in IT, not VARs. So reseller rates don't really apply, generally.
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@DustinB3403 said in VOIP Provider: Skyetel:
@JaredBusch don't you usually just have your clients go to any given provider and purchase direct for what they need?
Yes, so unless our customers are resellers, this process makes no sense. And if they were resellers, the retail pricing we get from other places would, I assume, also be lower.
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@Skyetel said in VOIP Provider: Skyetel:
@DustinB3403 I totally get where you are coming from. I'm afraid that not our business model. If you are only willing to consider published pricing, then we won't be the cheapest provider available :).
Why publish prices that are high, and just hope that people will call and try to talk you down? Seems counter intuitive.
This is tough as customers, especially MSPs researching for customers, often have to have pricing from many sources and quickly. So contacting each to work out pricing can be difficult. Often we need pricing ahead of time, you sit in a meeting and someone asks for pricing recommendations expecting you to already know them, adding more complication.
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@Skyetel said in VOIP Provider: Skyetel:
@DustinB3403 I totally get where you are coming from. I'm afraid that not our business model. If you are only willing to consider published pricing, then we won't be the cheapest provider available :).
I'd almost think that it would be better to not publish anything and only say to call in for pricing. The published pricing might be misleading.
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Best thing to do is find people that have used Skyetel and talk to them or at least read some reviews of what they have said.
Google search: Skyetel look on the right and you will see 27 reviews at this moment all 5 stars. If you read the reviews you will see the customers of Skyetel are really happy. Part of that happiness comes from good customer service and from the prices that have saved a lot of people money. I know some of the people that gave the reviews... at least 25% of them use FusionPBX.
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Any idea on international pricing? Nothing listed.
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@scottalanmiller I haven't specifically checked on international calling rates for them but I have used them call internationally. They don't currently offer DIDs outside of North America.
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@scottalanmiller here's our international pricing: https://files.skyetel.com/SkyetelHighCostPrices.xlsx. This is on our pricing page, but its a link, so its easy to miss
We have some pretty awesome fraud protection with our international system - give this a read:
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/243761174/High+Cost+Calling -
@Skyetel said in VOIP Provider: Skyetel:
We have some pretty awesome fraud protection with our international system - give this a read:
https://skyetel.atlassian.net/wiki/spaces/SUG/pages/243761174/High+Cost+CallingThat's what @markjcrane was telling me in a private convo. Thanks.
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@Skyetel said in VOIP Provider: Skyetel:
@scottalanmiller here's our international pricing: https://files.skyetel.com/SkyetelHighCostPrices.xlsx. This is on our pricing page, but its a link, so its easy to miss
Ah, good info. I had meant, though, DIDs and service in other countries. I should have clarified. We don't call internationally very often, and when we do it is mostly just Mexico which is cheap. It's getting DIDs in Panama and Mexico that we are looking for which, as I understand it, you don't offer yet. Not many people do, not a big deal, was just something we were interested in.
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I've signed up for it and then asked about pricing. They told me they can't do anything on pricing and couldn't beat my current provider. The lower prices are for resellers and wholesalers only apparently. And I believe someone pointed it out earlier that they shouldn't offering lower prices since we aren't resellers but are end users. Also I asked why they couldn't beat my current prices, the reply I received was that my current providers and other providers like Voip.ms or Twilio don't have the network and support they have.
I've tried the system, I've had failed calls outgoing and then I get these charges for CID lookup and these other charges other providers do not charge. All the reviews on google look consistent so I'm not sure if a customer actually wrote them or the employees. Also I couldn't find out about their history either. No history, no reviews, sketchy pricing = I'll take my business elsewhere.
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@Harrygill said in VOIP Provider: Skyetel:
I've signed up for it and then asked about pricing. They told me they can't do anything on pricing and couldn't beat my current provider. The lower prices are for resellers and wholesalers only apparently.
I'm going to sign up and see what we get. We've got two numbers ripe for porting, so it is a good time to test.
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@Harrygill said in VOIP Provider: Skyetel:
I've tried the system, I've had failed calls outgoing and then I get these charges for CID lookup and these other charges other providers do not charge. All the reviews on google look consistent so I'm not sure if a customer actually wrote them or the employees. Also I couldn't find out about their history either. No history, no reviews, sketchy pricing = I'll take my business elsewhere.
Employee reviews can happen, but it can also be a vendor that focuses on business customers not consumer. There are very few people to do reviews and IT customers tend to publish pretty boilerplate responses. So hard to say.
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@scottalanmiller said in VOIP Provider: Skyetel:
@Harrygill said in VOIP Provider: Skyetel:
Also I asked why they couldn't beat my current prices, the reply I received was that my current providers and other providers like Voip.ms or Twilio don't have the network and support they have.
HAHAHAHAHA. yeah right. Twilio and voip.ms don't have the support and network of some little place like this? This guys can't expect to be taken seriously with that kind of response.
Well, he might not be totally lying, the big guys don't have the same network and support, they have vastly superior networks and support.
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@scottalanmiller @bnrstnr So we are now at the level where we respond to & agree with a dude with one post (an account that was opened 3 hours ago).
Nice going boys!!
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@FATeknollogee said in VOIP Provider: Skyetel:
@scottalanmiller @bnrstnr So we are now at the level where we respond to & agree with a dude with one post (an account that was opened 3 hours ago).
Nice going boys!!
It's what we have to work from. Agreed, it's only a single review. That's not much to go on. It would be awesome is some more people were able to post some experiences.
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@FATeknollogee have you tried signing up and seeing what they say?
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@scottalanmiller said in VOIP Provider: Skyetel:
@FATeknollogee have you tried signing up and seeing what they say?
I did, and their site isn't working. It's having a problem loading the sign up form. I've tested from multiple locations.
