Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?
-
@ccwtech said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
• Performance: Some users may notice a degradation in overall performance when running on Linux, when compared to running on a Windows operating system.
Cleverly ignoring the fact that the opposite is also true. We noticed that moving to Linux cut our resource needs in half, for the same performance. So it's not universal. They are trying to spin this as "it isn't as fast on Linux", when in reality it's something more like "it's random and some people it is terrible on Linux and some people it is great and we aren't sure why."
-
I'll throw out what I've done. I've used NoMachine over ZeroTier and it works pretty well. It may not have a lot of the higher options but if you need remote help type solutions, it works pretty well.
-
@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
I'll throw out what I've done. I've used NoMachine over ZeroTier and it works pretty well. It may not have a lot of the higher options but if you need remote help type solutions, it works pretty well.
The things I like best about SC are the way that it handles Windows clients, performance, and running remote commands as the local admin. It's super reliable.
-
@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
I'll throw out what I've done. I've used NoMachine over ZeroTier and it works pretty well. It may not have a lot of the higher options but if you need remote help type solutions, it works pretty well.
The things I like best about SC are the way that it handles Windows clients, performance, and running remote commands as the local admin. It's super reliable.
Yeah NoMachine works well on Windows but I don't know ow about remote commands. If that's available I've never used it. I've also not paid for their enterprise version either so it could do more, I have no idea.
-
@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@scottalanmiller said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@stacksofplates said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
I'll throw out what I've done. I've used NoMachine over ZeroTier and it works pretty well. It may not have a lot of the higher options but if you need remote help type solutions, it works pretty well.
The things I like best about SC are the way that it handles Windows clients, performance, and running remote commands as the local admin. It's super reliable.
Yeah NoMachine works well on Windows but I don't know ow about remote commands. If that's available I've never used it. I've also not paid for their enterprise version either so it could do more, I have no idea.
I can work around that if necessary.
NoMachines commercial or a free version?
-
it's a shame the Original owners of Screenconnect sold themselves out, but these buyouts normally end up making the product twice as expensive without any decent further development.
-
@stuartjordan said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
it's a shame the Original owners of Screenconnect sold themselves out, but these buyouts normally end up making the product twice as expensive without any decent further development.
That's precisely my concern - a company that specialized in this one thing sold it to a company that specializes in Indian offshoring for L0 call handling where this product doesn't fit their portfolio and they have no skills to maintain. If they didn't retain and continue to support the skills that they bought from SC (if they even bought the development team at all) then they are likely stuck with no working product.
-
@stuartjordan said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
it's a shame the Original owners of Screenconnect sold themselves out, but these buyouts normally end up making the product twice as expensive without any decent further development.
Best comment ever! Exactly how I feel.
-
It sounds as if you're seeing the writing on the wall, so to speak. What are some good, viable alternatives to ScreenConnect?
-
@dafyre said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
It sounds as if you're seeing the writing on the wall, so to speak. What are some good, viable alternatives to ScreenConnect?
I hope that we are not and it is just a blip, but their answers aren't very "we are on it" and feel very "we abandoned it and you caught us." It "just uses old stuff" isn't a viable answer. How the heck did Mono get out of date ever?
-
This sounds like more than a blip. So who are the alternatives to SC then?
-
@dafyre said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
It sounds as if you're seeing the writing on the wall, so to speak. What are some good, viable alternatives to ScreenConnect?
Honestly I've put SC at the top... I would consider the following more along the lines of alternatives, not direct competitors (separate discussion regarding MSP tenants, features, pricing with scale, etc):
- GoToAssist (the UI and UX very much needs an update though)
- LogMeIn
- Bomgar
- Teamviewer (I would never, ever recommend them. I'm only including them because there are many who use it. Their security issues in the past have brought them to nearly unforgivable for me).
- On-prem for clients... Dameware (totally different use case, but worth a mention if this isn't for an MSP).
-
I liked this, unfortunately there is no Linux support.
https://www.pilixo.com/ -
@bbigford This is really just for me as I have a few times a year I really need something. I use DameWare at work and love it but i don't want to pay that for personal needs. I'm not a fan of teamviewer either so will replace them with nomachine.
-
@jmoore said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
This sounds like more than a blip. So who are the alternatives to SC then?
"Sounds" like a blip, maybe. But their answer doesn't sound like a blip, and it sounds like it hasn't been maintained since the buyout. So I'm leaning towards a blip being possible, but it doesn't sound like it.
-
@scottalanmiller Yeah I agree. It's not comforting at all.
-
@jmoore said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@scottalanmiller Yeah I agree. It's not comforting at all.
now if they had said "We have stalled on Mono because we are focused on leaving Mono to go to Windows' own .NET" or something like that, I'd have felt a lot better. but "we just don't bother anymore" isn't a good sign.
-
@scottalanmiller Yeah exactly. If that happened at least they would be communicating somewhat honestly about what is going on. The fact that they did not say something like this makes me believe they are hiding their true development capabilities and their actual plans for the product(assuming they have any at all).
-
@jmoore said in Has ConnectWise Set ScreenConnect Adrift as Ghost Ship Software?:
@bbigford This is really just for me as I have a few times a year I really need something. I use DameWare at work and love it but i don't want to pay that for personal needs. I'm not a fan of teamviewer either so will replace them with nomachine.
If this is for personal use, I would absolutely recommend Jump Desktop. It's free from PC to PC. From mobile to PC the app is $9 now I believe (down from $14 last year). For commercial, it is free from what I have found; I contacted their staff about commercial use, and can find nowhere in their fine print or on the site or community about commercial use (at the time of writing this). I reached out to their sales team about terms and conditions as it's pretty standard for companies to require a license for business use, but not for personal.
-
@bbigford Oh cool thanks i will look at it
