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    Rescue computer with remote access

    IT Discussion
    crashed computer screenconnect connectwise linux rescue remote rescue
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    • scottalanmillerS
      scottalanmiller
      last edited by

      I guess a question is a goal. Is the goal to get a good, working Windows machine?

      DustinB3403D gjacobseG 2 Replies Last reply Reply Quote 0
      • DustinB3403D
        DustinB3403
        last edited by DustinB3403

        @gjacobse Fedora may be your preferred solution, but does Ubuntu come with the dependencies to get Screenconnect to work with nothing "special" besides installing the software?

        1 Reply Last reply Reply Quote 0
        • DustinB3403D
          DustinB3403 @scottalanmiller
          last edited by

          @scottalanmiller Based on the desire to create a liveUSB, my understanding is a goal to backup any data on whatever system this is.

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          • gjacobseG
            gjacobse @DustinB3403
            last edited by

            @dustinb3403 said in Rescue computer with remote access:

            @gjacobse

            Why not a LiveUSB and teamviewer or some other such remote access software to backup the user data?

            That is my next attempt - it just fleshing out the plan.

            DustinB3403D 1 Reply Last reply Reply Quote 0
            • DustinB3403D
              DustinB3403 @gjacobse
              last edited by

              @gjacobse said in Rescue computer with remote access:

              @dustinb3403 said in Rescue computer with remote access:

              @gjacobse

              Why not a LiveUSB and teamviewer or some other such remote access software to backup the user data?

              That is my next attempt - it just fleshing out the plan.

              OK, so let's start there, what is the primary goal?

              Backup data or get a working desktop (and ignoring the data)?

              1 Reply Last reply Reply Quote 0
              • gjacobseG
                gjacobse @scottalanmiller
                last edited by

                @scottalanmiller said in Rescue computer with remote access:

                I guess a question is a goal. Is the goal to get a good, working Windows machine?

                Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                scottalanmillerS DustinB3403D 2 Replies Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @gjacobse
                  last edited by

                  @gjacobse said in Rescue computer with remote access:

                  @scottalanmiller said in Rescue computer with remote access:

                  I guess a question is a goal. Is the goal to get a good, working Windows machine?

                  Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                  Oh, this is just file recovery?

                  1 Reply Last reply Reply Quote 0
                  • DustinB3403D
                    DustinB3403 @gjacobse
                    last edited by DustinB3403

                    @gjacobse said in Rescue computer with remote access:

                    @scottalanmiller said in Rescue computer with remote access:

                    I guess a question is a goal. Is the goal to get a good, working Windows machine?

                    Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                    So the most simple approach would likely be to walk the client step by step on how to make a liveUSB of Fedora or Ubuntu, and get access to the system via ScreenConnect or Teamviewer.

                    Fedora media writer
                    <this media>
                    connect to wifi
                    download this
                    install this
                    ok what is the code?

                    Looking at maybe an hour's worth of effort.

                    1 Reply Last reply Reply Quote 1
                    • scottalanmillerS
                      scottalanmiller
                      last edited by

                      I agree, LiveUSB might be the best option. Mount the old Windows drive, copy the files directly to Dropbox or Google Drive or whatever.

                      1 Reply Last reply Reply Quote 0
                      • gjacobseG
                        gjacobse
                        last edited by

                        RE: @DustinB3403 @scottalanmiller

                        Yes,.. that is the plan - Live USB and rescue. Deal with the OS later,.. if at all.

                        DustinB3403D 1 Reply Last reply Reply Quote 0
                        • DustinB3403D
                          DustinB3403 @gjacobse
                          last edited by

                          @gjacobse You have a plan, time to execute.

                          gjacobseG 1 Reply Last reply Reply Quote 0
                          • B
                            bnrstnr
                            last edited by

                            They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                            DustinB3403D gjacobseG 2 Replies Last reply Reply Quote 0
                            • DustinB3403D
                              DustinB3403 @bnrstnr
                              last edited by DustinB3403

                              @bnrstnr said in Rescue computer with remote access:

                              They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                              The drive could still be encrypted, and this assumes that they have the cables required / bench tech skills to connect a disk to another system. And that they have another working system that is available. . .

                              LiveUSB though has no technical requirement especially if someone is watching over the process via S4B on a video call.

                              1 Reply Last reply Reply Quote 0
                              • black3dynamiteB
                                black3dynamite
                                last edited by

                                A liveUSB of Ubuntu allows you to modify the software sources and then you can install pretty much anything you need.
                                0_1523981050696_Screenshot from 2018-04-17 10-02-11.png

                                1 Reply Last reply Reply Quote 1
                                • gjacobseG
                                  gjacobse @DustinB3403
                                  last edited by

                                  @dustinb3403 said in Rescue computer with remote access:

                                  @gjacobse You have a plan, time to execute.

                                  But first - Lunch

                                  1 Reply Last reply Reply Quote 1
                                  • gjacobseG
                                    gjacobse @bnrstnr
                                    last edited by

                                    @bnrstnr said in Rescue computer with remote access:

                                    They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                                    Not really - walking person to the setup, then I'll take over. No onsite resources to pull the drive.

                                    1 Reply Last reply Reply Quote 0
                                    • dafyreD
                                      dafyre @scottalanmiller
                                      last edited by dafyre

                                      @scottalanmiller said in Rescue computer with remote access:

                                      Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

                                      Most of the times, they include an overlay of some type that will allow you to install apps for that session (I'd assume a ram disk of some type). Of course, when you reboot, the changes are lost.

                                      Not sure how useful that would be in this scenario though.

                                      black3dynamiteB 1 Reply Last reply Reply Quote 0
                                      • black3dynamiteB
                                        black3dynamite @dafyre
                                        last edited by

                                        @dafyre said in Rescue computer with remote access:

                                        @scottalanmiller said in Rescue computer with remote access:

                                        Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

                                        Most of the times, they include an overlay of some type that will allow you to install apps for that session (I'd assume a ram disk of some type). Of course, when you reboot, the changes are lost.

                                        Not sure how useful that would be in this scenario though.

                                        Setting up a persistent LiveUSB would help.
                                        https://wiki.ubuntu.com/LiveUsbPendrivePersistent

                                        1 Reply Last reply Reply Quote 0
                                        • JaredBuschJ
                                          JaredBusch
                                          last edited by

                                          I put fedora workstation on a usb, and live booted and installed l2tp dependencies with no issue.

                                          So installing iced tea should be fine.

                                          travisdh1T 1 Reply Last reply Reply Quote 1
                                          • travisdh1T
                                            travisdh1 @JaredBusch
                                            last edited by travisdh1

                                            @jaredbusch said in Rescue computer with remote access:

                                            I put fedora workstation on a usb, and live booted and installed l2tp dependencies with no issue.

                                            So installing iced tea should be fine.

                                            I've worked with lots of live sessions without persistence, and never had an issue installing additional software. Granted your limited to RAM as your total storage and system operation, and any additional software installed goes away on power off/reboot. It's odd that you're having trouble installing something unless it's requiring lots of large dependencies.

                                            Your game plan is sound. Maybe they'll learn the joys of good backups?

                                            1 Reply Last reply Reply Quote 2
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