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    Rescue computer with remote access

    IT Discussion
    crashed computer screenconnect connectwise linux rescue remote rescue
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    • S
      scottalanmiller @DustinB3403
      last edited by

      @dustinb3403 said in Rescue computer with remote access:

      @scottalanmiller said in Rescue computer with remote access:

      Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

      The client could create a live USB, no? Then @gjacobse would simply need to walk them through the reboot process.

      Yes, in theory a LiveUSB might work.

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      • S
        scottalanmiller
        last edited by

        I guess a question is a goal. Is the goal to get a good, working Windows machine?

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        • D
          DustinB3403
          last edited by DustinB3403

          @gjacobse Fedora may be your preferred solution, but does Ubuntu come with the dependencies to get Screenconnect to work with nothing "special" besides installing the software?

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          • D
            DustinB3403 @scottalanmiller
            last edited by

            @scottalanmiller Based on the desire to create a liveUSB, my understanding is a goal to backup any data on whatever system this is.

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            • G
              gjacobse @DustinB3403
              last edited by

              @dustinb3403 said in Rescue computer with remote access:

              @gjacobse

              Why not a LiveUSB and teamviewer or some other such remote access software to backup the user data?

              That is my next attempt - it just fleshing out the plan.

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                DustinB3403 @gjacobse
                last edited by

                @gjacobse said in Rescue computer with remote access:

                @dustinb3403 said in Rescue computer with remote access:

                @gjacobse

                Why not a LiveUSB and teamviewer or some other such remote access software to backup the user data?

                That is my next attempt - it just fleshing out the plan.

                OK, so let's start there, what is the primary goal?

                Backup data or get a working desktop (and ignoring the data)?

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                  gjacobse @scottalanmiller
                  last edited by

                  @scottalanmiller said in Rescue computer with remote access:

                  I guess a question is a goal. Is the goal to get a good, working Windows machine?

                  Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

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                  • S
                    scottalanmiller @gjacobse
                    last edited by

                    @gjacobse said in Rescue computer with remote access:

                    @scottalanmiller said in Rescue computer with remote access:

                    I guess a question is a goal. Is the goal to get a good, working Windows machine?

                    Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                    Oh, this is just file recovery?

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                    • D
                      DustinB3403 @gjacobse
                      last edited by DustinB3403

                      @gjacobse said in Rescue computer with remote access:

                      @scottalanmiller said in Rescue computer with remote access:

                      I guess a question is a goal. Is the goal to get a good, working Windows machine?

                      Goal is... ignore the OS - Looking for the homework files,... can figure out the OS down the road.

                      So the most simple approach would likely be to walk the client step by step on how to make a liveUSB of Fedora or Ubuntu, and get access to the system via ScreenConnect or Teamviewer.

                      Fedora media writer
                      <this media>
                      connect to wifi
                      download this
                      install this
                      ok what is the code?

                      Looking at maybe an hour's worth of effort.

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                      • S
                        scottalanmiller
                        last edited by

                        I agree, LiveUSB might be the best option. Mount the old Windows drive, copy the files directly to Dropbox or Google Drive or whatever.

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                        • G
                          gjacobse
                          last edited by

                          RE: @DustinB3403 @scottalanmiller

                          Yes,.. that is the plan - Live USB and rescue. Deal with the OS later,.. if at all.

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                          • D
                            DustinB3403 @gjacobse
                            last edited by

                            @gjacobse You have a plan, time to execute.

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                            • B
                              bnrstnr
                              last edited by

                              They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

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                                DustinB3403 @bnrstnr
                                last edited by DustinB3403

                                @bnrstnr said in Rescue computer with remote access:

                                They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                                The drive could still be encrypted, and this assumes that they have the cables required / bench tech skills to connect a disk to another system. And that they have another working system that is available. . .

                                LiveUSB though has no technical requirement especially if someone is watching over the process via S4B on a video call.

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                                • black3dynamiteB
                                  black3dynamite
                                  last edited by

                                  A liveUSB of Ubuntu allows you to modify the software sources and then you can install pretty much anything you need.
                                  0_1523981050696_Screenshot from 2018-04-17 10-02-11.png

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                                  • G
                                    gjacobse @DustinB3403
                                    last edited by

                                    @dustinb3403 said in Rescue computer with remote access:

                                    @gjacobse You have a plan, time to execute.

                                    But first - Lunch

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                                    • G
                                      gjacobse @bnrstnr
                                      last edited by

                                      @bnrstnr said in Rescue computer with remote access:

                                      They don't have another computer they could put the hard drive in? If the Live USB will work, it's assumed the drive isn't encrypted?

                                      Not really - walking person to the setup, then I'll take over. No onsite resources to pull the drive.

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                                      • dafyreD
                                        dafyre @scottalanmiller
                                        last edited by dafyre

                                        @scottalanmiller said in Rescue computer with remote access:

                                        Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

                                        Most of the times, they include an overlay of some type that will allow you to install apps for that session (I'd assume a ram disk of some type). Of course, when you reboot, the changes are lost.

                                        Not sure how useful that would be in this scenario though.

                                        black3dynamiteB 1 Reply Last reply Reply Quote 0
                                        • black3dynamiteB
                                          black3dynamite @dafyre
                                          last edited by

                                          @dafyre said in Rescue computer with remote access:

                                          @scottalanmiller said in Rescue computer with remote access:

                                          Installing to Live CD won't work because it has no disk to write to. So it's always at 100% used space.

                                          Most of the times, they include an overlay of some type that will allow you to install apps for that session (I'd assume a ram disk of some type). Of course, when you reboot, the changes are lost.

                                          Not sure how useful that would be in this scenario though.

                                          Setting up a persistent LiveUSB would help.
                                          https://wiki.ubuntu.com/LiveUsbPendrivePersistent

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                                          • JaredBuschJ
                                            JaredBusch
                                            last edited by

                                            I put fedora workstation on a usb, and live booted and installed l2tp dependencies with no issue.

                                            So installing iced tea should be fine.

                                            travisdh1T 1 Reply Last reply Reply Quote 1
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