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    Getting rid of Group text as a means of calling out.

    Scheduled Pinned Locked Moved IT Discussion
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    • scottalanmillerS
      scottalanmiller @dafyre
      last edited by

      @dafyre said in Getting rid of Group text as a means of calling out.:

      There's always email, lol.

      Yeah, seriously, why is email not the answer here?

      DashrenderD dbeatoD 2 Replies Last reply Reply Quote 0
      • DashrenderD
        Dashrender @scottalanmiller
        last edited by Dashrender

        @scottalanmiller said in Getting rid of Group text as a means of calling out.:

        @dafyre said in Getting rid of Group text as a means of calling out.:

        There's always email, lol.

        Yeah, seriously, why is email not the answer here?

        This was my first thought - what's wrong with email? it's trackable, not stuck in someone's phone, easy to update groups, etc.

        1 Reply Last reply Reply Quote 0
        • dbeatoD
          dbeato @scottalanmiller
          last edited by

          @scottalanmiller said in Getting rid of Group text as a means of calling out.:

          @dafyre said in Getting rid of Group text as a means of calling out.:

          There's always email, lol.

          Yeah, seriously, why is email not the answer here?

          Because of people, they just don’t read emails. People are glued to their phones...

          DashrenderD scottalanmillerS 2 Replies Last reply Reply Quote 0
          • B
            bnrstnr
            last edited by

            You might be able to program Twilio to have users opt-in to a notify group, then when somebody is sick or whatever, they message the number and it forwards to all users that are enrolled... That way its easy to adapt to new hires, etc.

            Not positive that it can do this, but I was reading some of their stuff on notifications and SMS and it really sounds possible.

            1 Reply Last reply Reply Quote 0
            • DashrenderD
              Dashrender @dbeato
              last edited by

              @dbeato said in Getting rid of Group text as a means of calling out.:

              @scottalanmiller said in Getting rid of Group text as a means of calling out.:

              @dafyre said in Getting rid of Group text as a means of calling out.:

              There's always email, lol.

              Yeah, seriously, why is email not the answer here?

              Because of people, they just don’t read emails. People are glued to their phones...

              my email is on my phone.. I read it the same as I read txts.

              dbeatoD scottalanmillerS 2 Replies Last reply Reply Quote 0
              • dbeatoD
                dbeato @Dashrender
                last edited by

                @dashrender said in Getting rid of Group text as a means of calling out.:

                @dbeato said in Getting rid of Group text as a means of calling out.:

                @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                @dafyre said in Getting rid of Group text as a means of calling out.:

                There's always email, lol.

                Yeah, seriously, why is email not the answer here?

                Because of people, they just don’t read emails. People are glued to their phones...

                my email is on my phone.. I read it the same as I read txts.

                I get it, it makes sense to us but to users is a different story 😞

                coliverC scottalanmillerS 2 Replies Last reply Reply Quote 0
                • coliverC
                  coliver @dbeato
                  last edited by

                  @dbeato said in Getting rid of Group text as a means of calling out.:

                  @dashrender said in Getting rid of Group text as a means of calling out.:

                  @dbeato said in Getting rid of Group text as a means of calling out.:

                  @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                  @dafyre said in Getting rid of Group text as a means of calling out.:

                  There's always email, lol.

                  Yeah, seriously, why is email not the answer here?

                  Because of people, they just don’t read emails. People are glued to their phones...

                  my email is on my phone.. I read it the same as I read txts.

                  I get it, it makes sense to us but to users is a different story 😞

                  But these are techs right? I'd be very surprised if they also didn't have email on the phone.

                  dbeatoD 1 Reply Last reply Reply Quote 1
                  • scottalanmillerS
                    scottalanmiller @Dashrender
                    last edited by

                    @dashrender said in Getting rid of Group text as a means of calling out.:

                    @dbeato said in Getting rid of Group text as a means of calling out.:

                    @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                    @dafyre said in Getting rid of Group text as a means of calling out.:

                    There's always email, lol.

                    Yeah, seriously, why is email not the answer here?

                    Because of people, they just don’t read emails. People are glued to their phones...

                    my email is on my phone.. I read it the same as I read txts.

                    Exactly, email and text show up the same since, you know, 2006.

                    1 Reply Last reply Reply Quote 0
                    • scottalanmillerS
                      scottalanmiller @dbeato
                      last edited by

                      @dbeato said in Getting rid of Group text as a means of calling out.:

                      @dashrender said in Getting rid of Group text as a means of calling out.:

                      @dbeato said in Getting rid of Group text as a means of calling out.:

                      @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                      @dafyre said in Getting rid of Group text as a means of calling out.:

                      There's always email, lol.

                      Yeah, seriously, why is email not the answer here?

                      Because of people, they just don’t read emails. People are glued to their phones...

                      my email is on my phone.. I read it the same as I read txts.

                      I get it, it makes sense to us but to users is a different story 😞

                      Right, to users they might not even GET texts on their phones!

                      DashrenderD 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @dbeato
                        last edited by

                        @dbeato said in Getting rid of Group text as a means of calling out.:

                        @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                        @dafyre said in Getting rid of Group text as a means of calling out.:

                        There's always email, lol.

                        Yeah, seriously, why is email not the answer here?

                        Because of people, they just don’t read emails. People are glued to their phones...

                        That end users choose to ignore some messages and read others means two things...

                        1. Either format will be ignored at random, choosing text is just as likely to be ignored as email, it's totally random.
                        2. They are choosing to ignore the message, which makes it not the company's problem.
                        dbeatoD 1 Reply Last reply Reply Quote 1
                        • DashrenderD
                          Dashrender @scottalanmiller
                          last edited by

                          @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                          @dbeato said in Getting rid of Group text as a means of calling out.:

                          @dashrender said in Getting rid of Group text as a means of calling out.:

                          @dbeato said in Getting rid of Group text as a means of calling out.:

                          @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                          @dafyre said in Getting rid of Group text as a means of calling out.:

                          There's always email, lol.

                          Yeah, seriously, why is email not the answer here?

                          Because of people, they just don’t read emails. People are glued to their phones...

                          my email is on my phone.. I read it the same as I read txts.

                          I get it, it makes sense to us but to users is a different story 😞

                          Right, to users they might not even GET texts on their phones!

                          'merica - of course we get texts 😛

                          1 Reply Last reply Reply Quote 0
                          • dbeatoD
                            dbeato @coliver
                            last edited by

                            @coliver said in Getting rid of Group text as a means of calling out.:

                            @dbeato said in Getting rid of Group text as a means of calling out.:

                            @dashrender said in Getting rid of Group text as a means of calling out.:

                            @dbeato said in Getting rid of Group text as a means of calling out.:

                            @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                            @dafyre said in Getting rid of Group text as a means of calling out.:

                            There's always email, lol.

                            Yeah, seriously, why is email not the answer here?

                            Because of people, they just don’t read emails. People are glued to their phones...

                            my email is on my phone.. I read it the same as I read txts.

                            I get it, it makes sense to us but to users is a different story 😞

                            But these are techs right? I'd be very surprised if they also didn't have email on the phone.

                            If they are techs I can see that.

                            scottalanmillerS 1 Reply Last reply Reply Quote 0
                            • dbeatoD
                              dbeato @scottalanmiller
                              last edited by

                              @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                              @dbeato said in Getting rid of Group text as a means of calling out.:

                              @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                              @dafyre said in Getting rid of Group text as a means of calling out.:

                              There's always email, lol.

                              Yeah, seriously, why is email not the answer here?

                              Because of people, they just don’t read emails. People are glued to their phones...

                              That end users choose to ignore some messages and read others means two things...

                              1. Either format will be ignored at random, choosing text is just as likely to be ignored as email, it's totally random.
                              2. They are choosing to ignore the message, which makes it not the company's problem.

                              Yes, that is the right word, "choose to"

                              1 Reply Last reply Reply Quote 0
                              • DashrenderD
                                Dashrender
                                last edited by

                                I don't know any non techs that have a smart phone who don't have email on it. This is not a real issue.

                                I do know people who choose to still have flip phones, and those people could likely have email on their phone, but don't - and they also choose not to use texting either.

                                1 Reply Last reply Reply Quote 2
                                • scottalanmillerS
                                  scottalanmiller @dbeato
                                  last edited by

                                  @dbeato said in Getting rid of Group text as a means of calling out.:

                                  @coliver said in Getting rid of Group text as a means of calling out.:

                                  @dbeato said in Getting rid of Group text as a means of calling out.:

                                  @dashrender said in Getting rid of Group text as a means of calling out.:

                                  @dbeato said in Getting rid of Group text as a means of calling out.:

                                  @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                  @dafyre said in Getting rid of Group text as a means of calling out.:

                                  There's always email, lol.

                                  Yeah, seriously, why is email not the answer here?

                                  Because of people, they just don’t read emails. People are glued to their phones...

                                  my email is on my phone.. I read it the same as I read txts.

                                  I get it, it makes sense to us but to users is a different story 😞

                                  But these are techs right? I'd be very surprised if they also didn't have email on the phone.

                                  If they are techs I can see that.

                                  Anyone who needs to be reached would fall into the category of "should have email."

                                  DashrenderD dbeatoD 2 Replies Last reply Reply Quote 0
                                  • DashrenderD
                                    Dashrender @scottalanmiller
                                    last edited by Dashrender

                                    @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                    @dbeato said in Getting rid of Group text as a means of calling out.:

                                    @coliver said in Getting rid of Group text as a means of calling out.:

                                    @dbeato said in Getting rid of Group text as a means of calling out.:

                                    @dashrender said in Getting rid of Group text as a means of calling out.:

                                    @dbeato said in Getting rid of Group text as a means of calling out.:

                                    @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                    @dafyre said in Getting rid of Group text as a means of calling out.:

                                    There's always email, lol.

                                    Yeah, seriously, why is email not the answer here?

                                    Because of people, they just don’t read emails. People are glued to their phones...

                                    my email is on my phone.. I read it the same as I read txts.

                                    I get it, it makes sense to us but to users is a different story 😞

                                    But these are techs right? I'd be very surprised if they also didn't have email on the phone.

                                    If they are techs I can see that.

                                    Anyone who needs to be reached would fall into the category of "should have email."
                                    edit

                                    1 Reply Last reply Reply Quote 0
                                    • dbeatoD
                                      dbeato @scottalanmiller
                                      last edited by

                                      @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                      @dbeato said in Getting rid of Group text as a means of calling out.:

                                      @coliver said in Getting rid of Group text as a means of calling out.:

                                      @dbeato said in Getting rid of Group text as a means of calling out.:

                                      @dashrender said in Getting rid of Group text as a means of calling out.:

                                      @dbeato said in Getting rid of Group text as a means of calling out.:

                                      @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                      @dafyre said in Getting rid of Group text as a means of calling out.:

                                      There's always email, lol.

                                      Yeah, seriously, why is email not the answer here?

                                      Because of people, they just don’t read emails. People are glued to their phones...

                                      my email is on my phone.. I read it the same as I read txts.

                                      I get it, it makes sense to us but to users is a different story 😞

                                      But these are techs right? I'd be very surprised if they also didn't have email on the phone.

                                      If they are techs I can see that.

                                      Anyone who needs to be reached would fall into the category of "should have email."

                                      Okay, that's totally fine. I am just going by experience of my last three jobs. They have it but they ignore it purposefully.

                                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                                      • scottalanmillerS
                                        scottalanmiller @dbeato
                                        last edited by

                                        @dbeato said in Getting rid of Group text as a means of calling out.:

                                        @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                        @dbeato said in Getting rid of Group text as a means of calling out.:

                                        @coliver said in Getting rid of Group text as a means of calling out.:

                                        @dbeato said in Getting rid of Group text as a means of calling out.:

                                        @dashrender said in Getting rid of Group text as a means of calling out.:

                                        @dbeato said in Getting rid of Group text as a means of calling out.:

                                        @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                        @dafyre said in Getting rid of Group text as a means of calling out.:

                                        There's always email, lol.

                                        Yeah, seriously, why is email not the answer here?

                                        Because of people, they just don’t read emails. People are glued to their phones...

                                        my email is on my phone.. I read it the same as I read txts.

                                        I get it, it makes sense to us but to users is a different story 😞

                                        But these are techs right? I'd be very surprised if they also didn't have email on the phone.

                                        If they are techs I can see that.

                                        Anyone who needs to be reached would fall into the category of "should have email."

                                        Okay, that's totally fine. I am just going by experience of my last three jobs. They have it but they ignore it purposefully.

                                        Oh sure, but that makes it a success. Once they are purposefully ignoring management, there is nothing wrong with the tech. In fact, that they have to purposefully ignore their managers is basically proof that the tech decision was correct.

                                        dbeatoD DashrenderD 2 Replies Last reply Reply Quote 0
                                        • dbeatoD
                                          dbeato @scottalanmiller
                                          last edited by

                                          @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                          @dbeato said in Getting rid of Group text as a means of calling out.:

                                          @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                          @dbeato said in Getting rid of Group text as a means of calling out.:

                                          @coliver said in Getting rid of Group text as a means of calling out.:

                                          @dbeato said in Getting rid of Group text as a means of calling out.:

                                          @dashrender said in Getting rid of Group text as a means of calling out.:

                                          @dbeato said in Getting rid of Group text as a means of calling out.:

                                          @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                          @dafyre said in Getting rid of Group text as a means of calling out.:

                                          There's always email, lol.

                                          Yeah, seriously, why is email not the answer here?

                                          Because of people, they just don’t read emails. People are glued to their phones...

                                          my email is on my phone.. I read it the same as I read txts.

                                          I get it, it makes sense to us but to users is a different story 😞

                                          But these are techs right? I'd be very surprised if they also didn't have email on the phone.

                                          If they are techs I can see that.

                                          Anyone who needs to be reached would fall into the category of "should have email."

                                          Okay, that's totally fine. I am just going by experience of my last three jobs. They have it but they ignore it purposefully.

                                          Oh sure, but that makes it a success. Once they are purposefully ignoring management, there is nothing wrong with the tech. In fact, that they have to purposefully ignore their managers is basically proof that the tech decision was correct.

                                          Of course, now they are going to be held accountable 🙂

                                          1 Reply Last reply Reply Quote 0
                                          • DashrenderD
                                            Dashrender @scottalanmiller
                                            last edited by

                                            @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                            @dbeato said in Getting rid of Group text as a means of calling out.:

                                            @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                            @dbeato said in Getting rid of Group text as a means of calling out.:

                                            @coliver said in Getting rid of Group text as a means of calling out.:

                                            @dbeato said in Getting rid of Group text as a means of calling out.:

                                            @dashrender said in Getting rid of Group text as a means of calling out.:

                                            @dbeato said in Getting rid of Group text as a means of calling out.:

                                            @scottalanmiller said in Getting rid of Group text as a means of calling out.:

                                            @dafyre said in Getting rid of Group text as a means of calling out.:

                                            There's always email, lol.

                                            Yeah, seriously, why is email not the answer here?

                                            Because of people, they just don’t read emails. People are glued to their phones...

                                            my email is on my phone.. I read it the same as I read txts.

                                            I get it, it makes sense to us but to users is a different story 😞

                                            But these are techs right? I'd be very surprised if they also didn't have email on the phone.

                                            If they are techs I can see that.

                                            Anyone who needs to be reached would fall into the category of "should have email."

                                            Okay, that's totally fine. I am just going by experience of my last three jobs. They have it but they ignore it purposefully.

                                            Oh sure, but that makes it a success. Once they are purposefully ignoring management, there is nothing wrong with the tech. In fact, that they have to purposefully ignore their managers is basically proof that the tech decision was correct.

                                            I don't really follow this logic. because they are ignoring management (as proved by them ignoring email) that somehow proves that email was the right decision?

                                            scottalanmillerS 1 Reply Last reply Reply Quote 0
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