Ubiquiti - piss poor customer service
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It sucks that the reseller screwed you here. But we don't even know how much they screwed you, as they might happily handle the return if you went through the proper RMA process with them. Like any store of this nature, you are supposed to go to your reseller, not the manufacturer, if this was really released.
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation. -
@bnrstnr said in Ubiquiti - piss poor customer service:
@marcinozga Dude, is this your first time getting a bad product from a bad reseller on the internet? You seem super salty about this for all the wrong reasons. You're mad that you don't want to return it to where you bought it because it will take to long, you're mad that Ubiquiti's only support for beta products is the forum... You pulled the short straw, it sucks, go through the proper channels and get it handled correctly
No, not the first time, but it's the first time when manufacturer failed to follow proper RMA procedure.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
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@marcinozga said in Ubiquiti - piss poor customer service:
@bnrstnr said in Ubiquiti - piss poor customer service:
@marcinozga Dude, is this your first time getting a bad product from a bad reseller on the internet? You seem super salty about this for all the wrong reasons. You're mad that you don't want to return it to where you bought it because it will take to long, you're mad that Ubiquiti's only support for beta products is the forum... You pulled the short straw, it sucks, go through the proper channels and get it handled correctly
No, not the first time, but it's the first time when manufacturer failed to follow proper RMA procedure.
No, you'll find it's the customer not following them here. We can't be more clear. You are ignoring their site, you are ignoring what everyone is saying. You've simply made up your own rules here and are attacking an innocent vendor because you don't want to talk to the guy you know scammed you with the excuse that they aren't as local as the mailing address of the vendor whose reputation you've set out to tarnish.
You are being unfair to UBNT here. You got scammed, you are angry, you want to hurt someone and instead of the people who did it (and might do the RMA instantly if you asked) you are just using this as a platform to attack someone who honestly, isn't even involved.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@bnrstnr said in Ubiquiti - piss poor customer service:
@marcinozga Dude, is this your first time getting a bad product from a bad reseller on the internet? You seem super salty about this for all the wrong reasons. You're mad that you don't want to return it to where you bought it because it will take to long, you're mad that Ubiquiti's only support for beta products is the forum... You pulled the short straw, it sucks, go through the proper channels and get it handled correctly
No, not the first time, but it's the first time when manufacturer failed to follow proper RMA procedure.
No, you'll find it's the customer not following them here. We can't be more clear. You are ignoring their site, you are ignoring what everyone is saying. You've simply made up your own rules here and are attacking an innocent vendor because you don't want to talk to the guy you know scammed you with the excuse that they aren't as local as the mailing address of the vendor whose reputation you've set out to tarnish.
You are being unfair to UBNT here. You got scammed, you are angry, you want to hurt someone and instead of the people who did it (and might do the RMA instantly if you asked) you are just using this as a platform to attack someone who honestly, isn't even involved.
Go here and try to submit the form without date code: https://www.ubnt.com/support/rma/
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@bnrstnr said in Ubiquiti - piss poor customer service:
@marcinozga Dude, is this your first time getting a bad product from a bad reseller on the internet? You seem super salty about this for all the wrong reasons. You're mad that you don't want to return it to where you bought it because it will take to long, you're mad that Ubiquiti's only support for beta products is the forum... You pulled the short straw, it sucks, go through the proper channels and get it handled correctly
No, not the first time, but it's the first time when manufacturer failed to follow proper RMA procedure.
No, you'll find it's the customer not following them here. We can't be more clear. You are ignoring their site, you are ignoring what everyone is saying. You've simply made up your own rules here and are attacking an innocent vendor because you don't want to talk to the guy you know scammed you with the excuse that they aren't as local as the mailing address of the vendor whose reputation you've set out to tarnish.
You are being unfair to UBNT here. You got scammed, you are angry, you want to hurt someone and instead of the people who did it (and might do the RMA instantly if you asked) you are just using this as a platform to attack someone who honestly, isn't even involved.
Go here and try to submit the form without date code: https://www.ubnt.com/support/rma/
There is no date code on beta products I would assume. YOu know that's the wrong site. You are demonstrating how obvious it is that it is the wrong site.
Why are you even going to that site and what do you think it has to do with your issue?
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
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If you think that you can do this, submit that RMA to Apple and see what they tell you.
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
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@scottalanmiller said in Ubiquiti - piss poor customer service:
If you think that you can do this, submit that RMA to Apple and see what they tell you.
This is just silly, what Apple has to do with it? It's Ubiquiti product.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
Well, yes, actually, it is. It's just a normal part of contract law.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
If you think that you can do this, submit that RMA to Apple and see what they tell you.
This is just silly, what Apple has to do with it? It's Ubiquiti product.
That was the point. Apple has nothing to do with it because they would be the wrong channel. It's not a Ubiquiti product yet, it's not released. That makes it, in that sense, a product of the reseller in California.
That was the entire point.
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https://community.ubnt.com/t5/airCube-ISP-AC-Beta/bd-p/airCube_Beta
This forum spells it all out for you
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@bnrstnr said in Ubiquiti - piss poor customer service:
https://community.ubnt.com/t5/airCube-ISP-AC-Beta/bd-p/airCube_Beta
This forum spells it all out for you
I don't have access there. What's the date on the post there?
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
B&H is official reseller of Ubiquiti. So is Baltic Networks, both are listed when you hit find reseller on Aircube page.
Again, show me official documentation that says this product is still beta. Picture in online store doesn't say a thing, it's not a piece of documentation.We did. Now who is only reading what they want to read? Now you are taking UBNT's own website and claiming that it doesn't mean anything. Fine. Then provide a resource that is from no one but UBNT that says it has been released and that support is through UBNT not the reseller. You've not done that yet, we've provided what you asked for and you are refusing to take the one piece of documentation that UBNT has in any direction.
You don't like that it says beta for the product. Okay, but it never says that it is released. So we are back to - it's not released yet.
If it's not released, how come official resellers are selling it?
Can't state this enough times - what does this have to do with anything? And did you buy it from one of them? And if so, why didn't they handle the RMA for you like they are supposed to?
I don't have to go to reseller, I can request support directly from manufacturer, that's my option.
No, it's not your option. Period. You can't just make up options as to who has to do your RMA. That's not something that you as a buyer get to do.
Is that a law or something?
Well, yes, actually, it is. It's just a normal part of contract law.
Can you quote relevant parts?
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@marcinozga Exactly, you don't have access because you aren't part of the beta program! Sign up for the beta program, and you will see endless posts about how these aren't ready for production and all kinds of people having the same exact RMA issues as you.
There's obviously something wrong in the distribution channel for all of these resellers to already have this product available.
Edit: this is the official aircube forum, there are hundreds of posts in there.
