Ubiquiti - piss poor customer service
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@brianlittlejohn said in Ubiquiti - piss poor customer service:
With Ubiquiti, if you are within the reseller return period that is the easiest, fastest way to get a product replaced.
See one of the first replies, Ubiquiti is in NY, reseller in California. I'm in NY too, that's the reason to go through them directly.
Given this logic, why did you buy it from someone in California instead of someone in NY? Especially given that the NY company was also the manufacturer and the only entity legally able to sell or service that equipment; and the California company a random reseller in an open marketplace that didn't have the right to sell or the right to have the equipment serviced?
And where are you getting all this from? How are they not legally allowed to sell the product?
The terms and conditions from Ubiquiti, it's in this thread, Jared posted it earlier. Ubiquiti beta products are specifically not for resale, you have to agree to that to buy it in the first place - at the same time that you acknowledge that it is not released and that you can't contact them through the support channels that you've been trying to use.
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@harry-lui said in Ubiquiti - piss poor customer service:
Return it to the seller and get your money back.
That is the only logical thing to do at this point.Yes, the reseller scammed you. Just send it back and get your money. If you want the product, get it from Ubiquiti in NY.
How did reseller scam me?
Didn't you read the thread? They sold you something that isn't legal to be resold so that you can't get service or support on it. It's a beta product that has to be bought through the Ubiquiti beta program.
Again, where are you getting the info it's not legal to resell it? It is not beta product ffs. Read the product page.
What do you mean it isn't beta?
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
@harry-lui said in Ubiquiti - piss poor customer service:
Return it to the seller and get your money back.
That is the only logical thing to do at this point.Yes, the reseller scammed you. Just send it back and get your money. If you want the product, get it from Ubiquiti in NY.
How did reseller scam me?
Didn't you read the thread? They sold you something that isn't legal to be resold so that you can't get service or support on it. It's a beta product that has to be bought through the Ubiquiti beta program.
Again, where are you getting the info it's not legal to resell it? It is not beta product ffs. Read the product page.
What do you mean it isn't beta?
It's not. Go to product page listed above.
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@marcinozga said in Ubiquiti - piss poor customer service:
Do you see airmaxCPE anywhere in that picture? Designated doesn’t mean it’s the only way you can use the product. Besides, it’s irrelevant if I use CPE or not, product was DOA and they are handling it poorly.
You don't know that it was DOA, you aren't the buyer.
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It's a long thread, I've scrolled through and haven't found a page that links to the product yet. Do you have it again handy?
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@scottalanmiller said in Ubiquiti - piss poor customer service:
@marcinozga said in Ubiquiti - piss poor customer service:
Do you see airmaxCPE anywhere in that picture? Designated doesn’t mean it’s the only way you can use the product. Besides, it’s irrelevant if I use CPE or not, product was DOA and they are handling it poorly.
You don't know that it was DOA, you aren't the buyer.
Again, wtf? I am the buyer.
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I'm looking here and not seeing it: https://store.ubnt.com/collections/all/airmax
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@marcinozga said in Ubiquiti - piss poor customer service:
That's a product info page. Doesn't tell us anything about the status of release. Is there someplace on that page where it says that it is now released? Because it's not in the store of released products.
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On a completely unrelated note... About damn time we get an official rackmount kit for edgemax devices lol
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There we go, that looks like the Ubiquiti page showing that it is not yet released.
The real issue here is that the reseller pulled a scam. They bought a product through a beta channel and tried to sell it as if it was released. Normally, as reselling is forbidden and they shut down access to anyone caught reselling these, the customer is protected from this by the fact that you simply can't buy the product before it is released. But since the reseller was pulling a scam here, it bypassed that protection.
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@marcinozga said in Ubiquiti - piss poor customer service:
https://www.bhphotovideo.com/c/search?Ntt=aircube&N=0&InitialSearch=yes&sts=ma&Top+Nav-Search=
Right, and if you are concerned about other people getting scammed, you should report those people.
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You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
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@scottalanmiller said in Ubiquiti - piss poor customer service:
There we go, that looks like the Ubiquiti page showing that it is not yet released.
The real issue here is that the reseller pulled a scam. They bought a product through a beta channel and tried to sell it as if it was released. Normally, as reselling is forbidden and they shut down access to anyone caught reselling these, the customer is protected from this by the fact that you simply can't buy the product before it is released. But since the reseller was pulling a scam here, it bypassed that protection.
You're just reading what you want to read. Reseller did not pull the scam, they sold the product that's available for sale.
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@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
There we go, that looks like the Ubiquiti page showing that it is not yet released.
The real issue here is that the reseller pulled a scam. They bought a product through a beta channel and tried to sell it as if it was released. Normally, as reselling is forbidden and they shut down access to anyone caught reselling these, the customer is protected from this by the fact that you simply can't buy the product before it is released. But since the reseller was pulling a scam here, it bypassed that protection.
You're just reading what you want to read. Reseller did not pull the scam, they sold the product that's available for sale.
I think you'll find it is quite the opposite. UBNT and UBNT alone decides what is and isn't available for sale. Neither you nor the reseller have any say in what products are beta and which are released. UBNT's documentation doesn't say that it is for sale yet, but does say that it is NOT for sale, pretty clearly it seems.
If you have some UBNT reference to it being released that contradicts UBNT's website, then you should provide it. Otherwise, it's pretty black and white that your reseller pulled a fast one to unload a broken beta unit on you.
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@marcinozga Dude, is this your first time getting a bad product from a bad reseller on the internet? You seem super salty about this for all the wrong reasons. You're mad that you don't want to return it to where you bought it because it will take to long, you're mad that Ubiquiti's only support for beta products is the forum... You pulled the short straw, it sucks, go through the proper channels and get it handled correctly
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@marcinozga said in Ubiquiti - piss poor customer service:
@scottalanmiller said in Ubiquiti - piss poor customer service:
You are missing that it's not Ubiquiti causing the problem here. We don't know why different places are listing these products, what we do know is that according to Ubiquiti, they are early release and not eligible for resale.
Do you really think B&H would be selling product that's not officially available?
I don't know what B&H does, but if they are like Amazon and NewEgg, they likely don't even know what is being sold on their website. The real question is - do you really think that B&H's website listing a product is highly relevant to determining if UBNT really released a product? If so, why when it doesn't mean anything from any other reseller of that nature.
Most large resellers like B&H are open marketplaces selling whatever people put there.
