Sodium: Closed ticket in error

[QuixoticJeremy]

@gjacobse said in Sodium: Closed ticket in error:

Closed a ticket in error but can't go back and update it.
Is that there, and I just not have it,... or is it not there yet.

@Sodium

You can create a filter that allows you to look at closed tickets simply by clicking on the filter button:

from there select the ticket status closed and click the apply filter (or save it via clicking save filter as view and giving it a name)

[QuixoticJeremy]

@gjacobse It is weird that you don't have more views listed though. I'll take a look at that. I believe I made it so that all new accounts created have 4 or so views that are created for them. Not sure if I set it up retroactively though.

[QuixoticJustin]

@quixoticjeremy said in Sodium: Closed ticket in error:

@gjacobse It is weird that you don't have more views listed though. I'll take a look at that. I believe I made it so that all new accounts created have 4 or so views that are created for them. Not sure if I set it up retroactively though.

I don't even have four views!

[gjacobse]

@quixoticjeremy said in Sodium: Closed ticket in error:

@gjacobse It is weird that you don't have more views listed though. I'll take a look at that. I believe I made it so that all new accounts created have 4 or so views that are created for them. Not sure if I set it up retroactively though.

I create new view,.. but still not showing my closed tickets. or ALL of the tickets.

[QuixoticJeremy]

@gjacobse I'll help you on my lunch here in a little bit. I know it's working because I just did it multiple times so no worries we'll get it sorted.

[QuixoticJeremy]

@quixoticjustin said in Sodium: Closed ticket in error:

@quixoticjeremy said in Sodium: Closed ticket in error:

@gjacobse It is weird that you don't have more views listed though. I'll take a look at that. I believe I made it so that all new accounts created have 4 or so views that are created for them. Not sure if I set it up retroactively though.

I don't even have four views!

This is what I meant by retroactive Your account was created prior to me implementing that. I do have to verify this to be true though as it's been a bit since I worked on this.

[gjacobse]

@quixoticjeremy said in Sodium: Closed ticket in error:

@quixoticjustin said in Sodium: Closed ticket in error:

@quixoticjeremy said in Sodium: Closed ticket in error:

@gjacobse It is weird that you don't have more views listed though. I'll take a look at that. I believe I made it so that all new accounts created have 4 or so views that are created for them. Not sure if I set it up retroactively though.

I don't even have four views!

This is what I meant by retroactive Your account was created prior to me implementing that. I do have to verify this to be true though as it's been a bit since I worked on this.

Curious... I can see that.

What is the ramification of a delete/create of my user?

[QuixoticJeremy]

@gjacobse said in Sodium: Closed ticket in error:

@quixoticjeremy said in Sodium: Closed ticket in error:

@quixoticjustin said in Sodium: Closed ticket in error:

@quixoticjeremy said in Sodium: Closed ticket in error:

@gjacobse It is weird that you don't have more views listed though. I'll take a look at that. I believe I made it so that all new accounts created have 4 or so views that are created for them. Not sure if I set it up retroactively though.

I don't even have four views!

This is what I meant by retroactive Your account was created prior to me implementing that. I do have to verify this to be true though as it's been a bit since I worked on this.

Curious... I can see that.

What is the ramification of a delete/create of my user?

I wouldn't do that yet. Let me verify that I'm correct first before bothering to take that step.

[Danp]

@quixoticjeremy Has this been addressed?

FWIW, I started using the system recently and have run into some of the same issues. In my case, I only see the one view (My Open Tickets) and I haven't found a way to create a new one.

Also, I don't have any available entries in the Ticket Type listbox.

P.S. Is there a preferred existing thread where we can post questions / issues?

[gjacobse]

@danp said in Sodium: Closed ticket in error:

P.S. Is there a preferred existing thread where we can post questions / issues?

If you click the SODIUM tag, you can pull up all Sodium Threads.

[QuixoticJeremy]

@danp said in Sodium: Closed ticket in error:

@quixoticjeremy Has this been addressed?

FWIW, I started using the system recently and have run into some of the same issues. In my case, I only see the one view (My Open Tickets) and I haven't found a way to create a new one.

Also, I don't have any available entries in the Ticket Type listbox.

P.S. Is there a preferred existing thread where we can post questions / issues?

Hey there, you can absolutely create ticket views:

In order to create views, select the filter button at the top, check off the save filter as view, give it a name and apply the filter.

As for ticket type being empty that will populate with ticket types that you create.

Edit:
as for how to create ticket types, currently you can quick create them by selecting the + symbol next to ticket type when you go to create a ticket:

[Danp]

@quixoticjeremy I don't get the option to type the view name (these elements aren't visible for me, even after checking the save filter as view option).

[Danp]

@danp said in Sodium: Closed ticket in error:

@quixoticjeremy I don't get the option to type the view name (these elements aren't visible for me, even after checking the save filter as view option).

FYI, this is broken for me using FF 54. It works correctly under Chrome.

This is what I see in the FF browser console when I click the checkbox --

[Danp]

@Sodium

"change input": function(e){
	e.preventDefault();
	if(event.target.id == 'saveFilasView'){
		$("#vn").toggle();
	}

Shouldn't event be changed to e? That would likely fix the issue with FF.

[QuixoticJeremy]

@danp said in Sodium: Closed ticket in error:

@Sodium

"change input": function(e){
	e.preventDefault();
	if(event.target.id == 'saveFilasView'){
		$("#vn").toggle();
	}

Shouldn't event be changed to e? That would likely fix the issue with FF.

Very likely. Interesting that it has no issues in chrome (you are the only one having issues in chrome and there are a LOT of people creating filters with no issues in chrome, I am seeing it in firefox now though) yet fails in firefox. When I get a moment today I'll look into it.

[QuixoticJeremy]

@danp Looks like that resolved it. Must have written event purely out of habit. FF will be good after the next release.

[Danp]

@quixoticjeremy Great! FWIW, it was working correctly for me in Chrome.

[QuixoticJeremy]

@danp said in Sodium: Closed ticket in error:

@quixoticjeremy Great! FWIW, it was working correctly for me in Chrome.

Great! And good catch btw

[QuixoticJustin]

Hopefully soon-ish there will be workflows for things like ticket closings so that there can be customer defined actions, checks, or whatever when something like that happens.