At What Size Should a Business Have a PBX
-
Or all calls, around the clock, go to the owner's published cell phone and they never travel or don't have their phone with them and deal with the calls themselves at all hours of the day and night? They put their cell phone numbers on their website or whatever?
-
No I'm making the assumption that a Mom and Pop are literally the entire business. Both of whom work for the business.
Mom takes the calls, Pops does the work.
-
@dustinb3403 said in Yealink CP960 - non-owner review:
No I'm making the assumption that a Mom and Pop are literally the entire business. Both of whom work for the business.
Mom takes the calls, Pops does the work.
Even two people, you'd likely not want to be dealing with a cell phone that is also your personal phone, for the business and a cell phone is more costly than corporate VoIP. So even in the "two person business" a cell phone would almost never make sense. But a real mom and pop, would certainly need a real business phone system. Mom and pop does not refer to a two person business, but to family owners.
-
Even most one person businesses would want to reconsider making their person phone the business phone as well. Email, maybe, but phone, almost never. You don't want customers having the same access that your wife does.
-
@scottalanmiller said in Yealink CP960 - non-owner review:
You don't want customers having the same access that your wife does.
That's sexist scott!
-
@scottalanmiller said in Yealink CP960 - non-owner review:
Even most one person businesses would want to reconsider making their person phone the business phone as well. Email, maybe, but phone, almost never. You don't want customers having the same access that your wife does.
I don't even want my wife having the access my wife has..... lol j/k
-
@scottalanmiller said in Yealink CP960 - non-owner review:
m and deal with the calls themselves at all hours of the day and night? They put their cell phone numbers on their website or
I tend to agree with Scott - the business should have it's own phone number, pretty much no matter what. So you could be super cheap and get a SIP trunk from voip.ms and connect it to a SIP app on your cellphone, and all of your employees could do the same, etc.
Or you can get a hosted phone solution that uses voip.ms for PSTN access and SIP clients from cell phones or VOIP phones to the PBX.
Or you can get your own PBX, put it wherever you want and again, use voip.ms for PSTN access and SIP client on cellphone or VOIP phones.
But simply skipping having a dedicated business phone number? that seems kinda crazy.
-
As @dashrender just said, there is no realistic reason not to have a business number.
The PBX can anywhere, even part of the provider as illustrated by his point of having the phone talk straight to VoIP.ms.
-
@dashrender said in At What Size Should a Business Have a PBX:
@scottalanmiller said in Yealink CP960 - non-owner review:
m and deal with the calls themselves at all hours of the day and night? They put their cell phone numbers on their website or
I tend to agree with Scott - the business should have it's own phone number, pretty much no matter what. So you could be super cheap and get a SIP trunk from voip.ms and connect it to a SIP app on your cellphone, and all of your employees could do the same, etc.
Or you can get a hosted phone solution that uses voip.ms for PSTN access and SIP clients from cell phones or VOIP phones to the PBX.
Or you can get your own PBX, put it wherever you want and again, use voip.ms for PSTN access and SIP client on cellphone or VOIP phones.
But simply skipping having a dedicated business phone number? that seems kinda crazy.
You can even setup a Google Voice number with all the trappings that go along with it.
There is almost 0 cost to having a business phone today.
-
@coliver said in At What Size Should a Business Have a PBX:
@dashrender said in At What Size Should a Business Have a PBX:
@scottalanmiller said in Yealink CP960 - non-owner review:
m and deal with the calls themselves at all hours of the day and night? They put their cell phone numbers on their website or
I tend to agree with Scott - the business should have it's own phone number, pretty much no matter what. So you could be super cheap and get a SIP trunk from voip.ms and connect it to a SIP app on your cellphone, and all of your employees could do the same, etc.
Or you can get a hosted phone solution that uses voip.ms for PSTN access and SIP clients from cell phones or VOIP phones to the PBX.
Or you can get your own PBX, put it wherever you want and again, use voip.ms for PSTN access and SIP client on cellphone or VOIP phones.
But simply skipping having a dedicated business phone number? that seems kinda crazy.
You can even setup a Google Voice number with all the trappings that go along with it.
There is almost 0 cost to having a business phone today.
For a single line business, even really high end services like RingCentral are a drop in the bucket. $25/mo for unlimited minutes on a single line? No brainer if that's the high end.
-
It's additional money on top of what is already in place, be it a home phone, a cell phone or something else entirely.
I don't entirely disagree, but if there is added cost for something as trivial as a phone for a tiny 1 or 2 person business, why bother?
-
@dustinb3403 said in At What Size Should a Business Have a PBX:
It's additional money on top of what is already in place, be it a home phone, a cell phone or something else entirely.
Sure, but those don't meet the needs of a normal business, even most one person businesses.
-
@dustinb3403 said in At What Size Should a Business Have a PBX:
I don't entirely disagree, but if there is added cost for something as trivial as a phone for a tiny 1 or 2 person business, why bother?
But the cost is trivial, but the need is not. It is very rare that publishing a personal cell phone is not a big deal, and rarer still that a company will go sans phone contact all together.
-
But there is cost involved. A business owner having their cell phone tied to the business and for personal if there is any chance of growing now runs the issue of having to either re-brand their business for phone etc (this is actually a big mistake small businesses make) or give up their personal cell number and have it ported over for a PBX system and then have to deal with the cell phone company to get a new number etc.
The cost is so tiny now for a PBX or google voice number that a business just shows how little they know about running a business and their longevity when they don't take the time to be a fully operational business with real phone lines etc.
-
I spend a lot of time helping small businesses undo all their bad decisions from when they started. Phones are just one of many.
-
That's a big piece. Get this wrong and it haunts you for a long time.
-
@minion-queen said in At What Size Should a Business Have a PBX:
business
If I want to buy a business and it emails all to someone's personal email that's going to be a pain in the ass.
-
2-3 seems large when I'm setting one up just for myself, now that I know my cell phone randomly refuses to go to voice mail
-
@travisdh1 said in At What Size Should a Business Have a PBX:
2-3 seems large when I'm setting one up just for myself, now that I know my cell phone randomly refuses to go to voice mail
WTF?
-
@jaredbusch said in At What Size Should a Business Have a PBX:
@travisdh1 said in At What Size Should a Business Have a PBX:
2-3 seems large when I'm setting one up just for myself, now that I know my cell phone randomly refuses to go to voice mail
WTF?
Yes, exactly my reaction when I heard about this. Waiting on my tech support request response. Just got that in today.
