Why QuickBooks Is Not a Business Tool
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
I could probably run down the yellow pages (do they still exist?) and call them up and ask them if they use something other than QuickBooks, but I don't even know what questions I would ask them to see if they are competent in accounting.
This is the same challenge that companies have finding you. How do they find you? (Are you in the yellow pages?) How do they vet you to see if you are good at IT?
Well, the bottom line is, they probably can't. They can't tell if you are good at IT, if they could, they wouldn't need you, right?
But what they can tell is that you are not stuck on Windows XP Home. Make sense? There is low hanging fruit that would make it REALLY obvious that you aren't even trying.
In the case of an accountant, only using QB is like that. It's not even trying. So starting from a much smaller pool of accountants who at least bother to use tools appropriate for their customers or as their customers need makes the process way easier. IT can do some similar things - eliminate the pool of people who can only deliver one thing and instead do whatever the customer needs based on their business and you knock out 90% of companies. It doesn't mean that the companies that are left are all good, but the chances of finding a good one are much higher and the number left to sift through is much lower.
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Same logic I use for jobs. Don't talk to any job that requires a college degree because if they require it I know that they either think that that is impressive having done it themselves (which really says something about what they find challenging) or that they didn't do it and make capricious decisions without doing research (not as bad, but still very bad.) So like only using QB, only taking degrees tells me a lot about an employer. By filtering them out immediately I know that I'm working with a much smaller set of candidates where all good employers are still in the pool and only bad ones are eliminated. Some bad ones remain, but that one factor eliminates most bad ones making my jobs 1,000x easier.
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@minion-queen said in Why QuickBooks Is Not a Business Tool:
@mike-davis said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
I've had the same CPA for twenty years.
Do you have the same CPA as NTG?
NOPE. We use one of out TX because we couldn't find a Xero one close to us (there are a few in NYC but expensive is putting it mildly).
And often you'd want to use someone in a place like Texas. Because Texas has lower taxes, lower property values and lower salaries. This all means that you can get more CPA for your money.
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@dashrender said in Why QuickBooks Is Not a Business Tool:
@mike-davis said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
Accounting, like IT, has no advantage to being local to you. But getting accounting right, just like getting IT right, is critical for your business.
I disagree with this. I have a great business going because I focus on a geographic area. Most of my clients are with 5 minutes of each other. I offer no per trip charges or mileage charges. My business is growing at the rate I want it to. I can charge what the guys from cities an hour away charge and clients still choose me because it costs less for them when they don't have to pay for mileage. It's also very easy to socially network a geographic area and pick up new clients that way.
Why are you driving at all? Unless a device is offline.
Why drive? While remote support is a awesome tool, and 99% of it all can be done that way.. sometimes you need to see a person. There is so much that can be done when you build a strong relationship - one in person - that will generally build a stronger remote presense.
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@gjacobse said in Why QuickBooks Is Not a Business Tool:
@dashrender said in Why QuickBooks Is Not a Business Tool:
@mike-davis said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
Accounting, like IT, has no advantage to being local to you. But getting accounting right, just like getting IT right, is critical for your business.
I disagree with this. I have a great business going because I focus on a geographic area. Most of my clients are with 5 minutes of each other. I offer no per trip charges or mileage charges. My business is growing at the rate I want it to. I can charge what the guys from cities an hour away charge and clients still choose me because it costs less for them when they don't have to pay for mileage. It's also very easy to socially network a geographic area and pick up new clients that way.
Why are you driving at all? Unless a device is offline.
Why drive? While remote support is a awesome tool, and 99% of it all can be done that way.. sometimes you need to see a person. There is so much that can be done when you build a strong relationship - one in person - that will generally build a stronger remote presense.
Yes, as a salesman this makes sense. As a customer, it wastes your time and raises your costs. So from the customer perspective, this is a bad thing. He would not want this from his accountant.
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@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
This is the same challenge that companies have finding you. How do they find you? (Are you in the yellow pages?) How do they vet you to see if you are good at IT?
So far almost every single one of my clients have come through a referral. When they interview me, I run some of my current clients until I find someone they know. I make sure their reference is on the proposal when it goes out.
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
This is the same challenge that companies have finding you. How do they find you? (Are you in the yellow pages?) How do they vet you to see if you are good at IT?
So far almost every single one of my clients have come through a referral. When they interview me, I run some of my current clients until I find someone they know. I make sure their reference is on the proposal when it goes out.
Yes, but none of that tells you anything. You did that with accountants and all it does is tell someone that they use them, you know it doesn't tell them if the accountant is even minimally qualified. Word of mouth is actually very bad for business unless you really know that the thing you are asking about is a competency of the person you are asking. In the cases of IT or accounting, that is not the case. So you finding an accountant or someone finding you is discovering a relationship, but not determining anything about the service.
You just ran through earlier why this didn't work for you finding an accountant. In fact, it reinforced using one most of us wouldn't even consider talking to. So if anything, it seems to have lowered the bar for you and made you more likely to accept a bad accountant rather than to help you find a good one.
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@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
Yes, but none of that tells you anything. You did that with accountants and all it does is tell someone that they use them, you know it doesn't tell them if the accountant is even minimally qualified.
You lost me here. So would you go to Xero's advisor directory and try to find on in Texas because if they are using Xero they must be competent and if they are in Texas they must be more accountant for my money? Then what do I do? Ask them questions about accounting, of which I know little?
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
@scottalanmiller said in Why QuickBooks Is Not a Business Tool:
Yes, but none of that tells you anything. You did that with accountants and all it does is tell someone that they use them, you know it doesn't tell them if the accountant is even minimally qualified.
You lost me here. So would you go to Xero's advisor directory and try to find on in Texas because if they are using Xero they must be competent and if they are in Texas they must be more accountant for my money? Then what do I do? Ask them questions about accounting, of which I know little?
Knowing Xero doesn't make them competent. But not Only using QB gives them the possibility of being competent. So you are starting from a dramatically better position.
What did you do with your current situation? You went with someone that the ONLY thing you knew about them was that they were not competent, yet you used them anyway. So .... given that you are currently okay with zero vetting or actually negative vetting, why not go to the Xero (or the right tool for you) listing and see who is recommended in a low cost area?
Things that you would know...
- Potential for being good, instead of knowing that they are not.
- Using the tool you want them to use, instead of one that you know you don't.
- Is in a low cost area instead of a high cost area.
- Doesn't have the stigma of being recommended by people known to give bad advice.
Every aspect is more likely to turn out well than the current process. If the question is "is this a good process", the answer is "not really". If the question is "does this dramatically improve the worst possible process" the answer is "absolutely." So, start by improving.
Don't look at it as "how could this work" look at it from the "what I'm doing now is completely broken, I need to improve things." You can't find an accountant that you trust without starting with one you might be able to trust. So take the first step.
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Plus, accountants are federally certified and bound by a lot of laws. So there is some negatives there industry wide, but some advantages for looking for one without personal references.
Or talk to NTG's, as you know that they are a reference, use the tool you want, handle your type of firm, and work in a low cost area.
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QuickBooks is the worst. If you've ever had to run around in a company with like five users on QB and deal with connection issues, shared drive issues, file corruption... it doesn't take much before QB becomes the main thing you are supporting.
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I agree QuickBooks sucks to support. Getting people to switch is even harder...
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@mike-davis said in Why QuickBooks Is Not a Business Tool:
I agree QuickBooks sucks to support. Getting people to switch is even harder...
I've actually had decent luck with that. QBs problems are such that it's often possible to make a business case for switching that makes sense. Relatively clear cost and risk issues that owners can understand.
Cost of software, lack of support, high maintenance costs, no hope of improvements, high risk of financial data loss.... mostly things you can assign dollar values to and compare against something else.
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We are a tiny shop with only one bookkeeper, the (obviously bad) accountant pushes him to use QB... Sounds like this is about the only semi-acceptable scenario. If the bookkeeper doesn't mind QB is it really that much of an issue?
I have zero knowledge of bookkeeping whatsoever, so if he likes it, I guess who am I to tell him otherwise anyway. I could say "hey, you should check out Xero one day. You might like it better than QB, it's supposed to be far superior."
To top things off I'm pretty sure his old fraternity bro is the accountant. Same reason we were paying $400/mo. for our POTs lines 3 years ago; a different fraternity brother was totally exploiting his "friend"
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@bnrstnr said in Why QuickBooks Is Not a Business Tool:
We are a tiny shop with only one bookkeeper, the (obviously bad) accountant pushes him to use QB... Sounds like this is about the only semi-acceptable scenario. If the bookkeeper doesn't mind QB is it really that much of an issue?
I have zero knowledge of bookkeeping whatsoever, so if he likes it, I guess who am I to tell him otherwise anyway. I could say "hey, you should check out Xero one day. You might like it better than QB, it's supposed to be far superior."
To top things off I'm pretty sure his old fraternity bro is the accountant. Same reason we were paying $400/mo. for our POTs lines 3 years ago; a different fraternity brother was totally exploiting his "friend"
If they are printing checks today in QB, that will be the sole fail of Xero that will kill them from looking at it!
I know it's a free product and all, but this just really seems like a huge miss to me. I know Minion Queen said it's coming, but really, this just seems weird to be missing day one, unless it's still in beta. -
@dashrender I basically just threw the Xero name in as a place holder, it could be anything. He does print checks so, yeah, Xero is definitely out.
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@bnrstnr said in Why QuickBooks Is Not a Business Tool:
@dashrender I basically just threw the Xero name in as a place holder, it could be anything. He does print checks so, yeah, Xero is definitely out.
Xero does do printing checks. It's WAVEapps that doesn't but again free invoicing program.
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@minion-queen said in Why QuickBooks Is Not a Business Tool:
@bnrstnr said in Why QuickBooks Is Not a Business Tool:
@dashrender I basically just threw the Xero name in as a place holder, it could be anything. He does print checks so, yeah, Xero is definitely out.
Xero does do printing checks. It's WAVEapps that doesn't but again free invoicing program.
Aww - thanks for the correction.
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A lot of accountants are on a referral scheme for QuickBooks/Sage/Xero and other tools, so recommendations are often skewed.
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@minion-queen said in Why QuickBooks Is Not a Business Tool:
@bnrstnr said in Why QuickBooks Is Not a Business Tool:
@dashrender I basically just threw the Xero name in as a place holder, it could be anything. He does print checks so, yeah, Xero is definitely out.
Xero does do printing checks. It's WAVEapps that doesn't but again free invoicing program.
Also Xero and QB are full on accounting systems. Waveapps is an invoicing and financial tracking program (very limited in what it offers).
