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    Buffalo NAS Return Policy Review

    Scheduled Pinned Locked Moved Reviews
    buffalonasstorage
    21 Posts 7 Posters 4.0k Views
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    • DashrenderD
      Dashrender
      last edited by

      What's odd to me is that they are going to Buffalo for a lost drive. I bought my NAS and the drives from Amazon, so my drives would be dealt with whatever vendor I purchased from through Amazon, not Buffalo.

      scottalanmillerS 1 Reply Last reply Reply Quote 0
      • MattSpellerM
        MattSpeller @DustinB3403
        last edited by

        @DustinB3403 said in Buffalo NAS Return Policy Review:

        The putting a hold on your card for the amount of the part would be normal and acceptable. But putting a hold on your card for the entire NAS is obscene.

        So I get it, while he's ticked that they asked for a CC, it's common practice to make sure you aren't trying to steal a spare part from them.

        This is the difference between being treated as a customer and treated as a business

        NCIX/Newegg/CanadaComputers do this all the time, because you're an untrustworthy lowly consumer. I get it, but don't try that wanky crap on a business relationship

        dafyreD scottalanmillerS 2 Replies Last reply Reply Quote 1
        • dafyreD
          dafyre @MattSpeller
          last edited by

          @MattSpeller said in Buffalo NAS Return Policy Review:

          ...but don't try that wanky crap on a business relationship

          Precisely. We ditched our Buffalo after it started burning out drives on a regular basis.

          1 Reply Last reply Reply Quote 1
          • scottalanmillerS
            scottalanmiller @Dashrender
            last edited by

            @Dashrender said in Buffalo NAS Return Policy Review:

            What's odd to me is that they are going to Buffalo for a lost drive. I bought my NAS and the drives from Amazon, so my drives would be dealt with whatever vendor I purchased from through Amazon, not Buffalo.

            Most people buy their drives as part of the NAS and get service for the entire unit, just like any server. Bringing your own drives is definitely the niche, not the norm.

            DashrenderD 1 Reply Last reply Reply Quote 1
            • scottalanmillerS
              scottalanmiller @MattSpeller
              last edited by

              @MattSpeller said in Buffalo NAS Return Policy Review:

              @DustinB3403 said in Buffalo NAS Return Policy Review:

              The putting a hold on your card for the amount of the part would be normal and acceptable. But putting a hold on your card for the entire NAS is obscene.

              So I get it, while he's ticked that they asked for a CC, it's common practice to make sure you aren't trying to steal a spare part from them.

              This is the difference between being treated as a customer and treated as a business

              NCIX/Newegg/CanadaComputers do this all the time, because you're an untrustworthy lowly consumer. I get it, but don't try that wanky crap on a business relationship

              Right, but in IT we never seen this. This just indicates that Buffalo is consumer gear, not business gear. A business might not even have a credit card. What a weird thing to request! Even businesses that have CCs, rarely do they have a workflow that would allow IT to use it for this. Business and IT just don't work this way. No valid vendor could.

              1 Reply Last reply Reply Quote 1
              • DashrenderD
                Dashrender @scottalanmiller
                last edited by

                @scottalanmiller said in Buffalo NAS Return Policy Review:

                @Dashrender said in Buffalo NAS Return Policy Review:

                What's odd to me is that they are going to Buffalo for a lost drive. I bought my NAS and the drives from Amazon, so my drives would be dealt with whatever vendor I purchased from through Amazon, not Buffalo.

                Most people buy their drives as part of the NAS and get service for the entire unit, just like any server. Bringing your own drives is definitely the niche, not the norm.

                OIC

                scottalanmillerS 1 Reply Last reply Reply Quote 0
                • scottalanmillerS
                  scottalanmiller @Dashrender
                  last edited by

                  @Dashrender said in Buffalo NAS Return Policy Review:

                  @scottalanmiller said in Buffalo NAS Return Policy Review:

                  @Dashrender said in Buffalo NAS Return Policy Review:

                  What's odd to me is that they are going to Buffalo for a lost drive. I bought my NAS and the drives from Amazon, so my drives would be dealt with whatever vendor I purchased from through Amazon, not Buffalo.

                  Most people buy their drives as part of the NAS and get service for the entire unit, just like any server. Bringing your own drives is definitely the niche, not the norm.

                  OIC

                  Nothing wrong with getting your own drives, this allows you to control replacements and such and to pick just the right drives for your needs. Getting drives included means you are paying extra for support plans which makes no sense if your vendor doesn't get you the drives by next business day at the latest and requires you to pay or loan them money while they do so. So getting drives in a Buffalo is clearly crazy, but getting drives in a business class device can make sense.

                  1 Reply Last reply Reply Quote 0
                  • scottalanmillerS
                    scottalanmiller
                    last edited by

                    Now that drives are cheaper, expensive support makes little sense. The cost of a six bay NAS with included drives with replacement support will cost more than buying the same NAS, getting "just the right" drives and buying a spare to keep on hand for instant replacement.

                    1 Reply Last reply Reply Quote 0
                    • ntozierN
                      ntozier
                      last edited by

                      My only experience with them was for an RMA for the whole NAS not for a single drive, but I experienced the same thing (CC hold, etc). I don't recall if we had to pay for the shipping but I want to say that they footed the bill for the shipping because of the problem.

                      Maybe the person you spoke to didn't realize if was just for a single drive? I mean I find the some non-technical users think of a Tower as the "hard drive". 🙂

                      scottalanmillerS 1 Reply Last reply Reply Quote 0
                      • scottalanmillerS
                        scottalanmiller @ntozier
                        last edited by

                        @ntozier said in Buffalo NAS Return Policy Review:

                        Maybe the person you spoke to didn't realize if was just for a single drive? I mean I find the some non-technical users think of a Tower as the "hard drive". 🙂

                        Here is a quote from him: "And that was for the entire NAS with two 4TB drives (I only needed one drive)!!!"

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