Recording Employee Calls at Work in the US
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@JaredBusch said in Recording Employee Calls at Work in the US:
@DustinB3403 why would you be trying to disconnect calls? That is silly waste of someone's time, because the call will just be redialed.
Live monitoring is a horrible waste of managerial resources.
Record all calls (assuming you have the boilerplate warning when people call in so the other party knows) and review as needed. Stop listening to the recording if it turns personal and write up said person for disciplinary action.
Oh I'm not, @scottalanmiller mentioned disconnecting the call.
I'm just probing the topic matter.
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Where I'm at currently we have policy and don't follow it (because management / ownership) don't want to follow the policy so things can be fluid.
Which in my opinion is a bit insane. You create and follow policy so you can be more fluid, not less fluid.
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@scottalanmiller said in Recording Employee Calls at Work in the US:
however, due to the federal law known as the Electronic Communications Privacy Act (amended since by the USA Patriot Act of 2001), the employer needs to let the employees and the calling public know that such monitoring may be taking place.
Willard - I guess if you want to pursue this, you need to look into this statement where the Texas lawyers are claiming that originally in the Electronic Communication Privacy Act, and later updated by the Patriot act that the Federal Government made a Federal Law (which supersedes all state laws) requiring all party notification for business phone communications (FYI, might not be limited to phone - that was a Dash addon).
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@scottalanmiller said in Recording Employee Calls at Work in the US:
That means that employers have the basic right to listen in on calls, and even record the calls; however, due to the federal law known as the Electronic Communications Privacy Act (amended since by the USA Patriot Act of 2001), the employer needs to let the employees and the calling public know that such monitoring may be taking place.
So now the claim is these lines specifically mention your employer or more generically, an employer. That if you a private citizen is having a conversation with another person on a system that is not your employer's system, then you can ignore this notification requirement because it doesn't apply to you.
Interesting.
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@Dashrender said in Recording Employee Calls at Work in the US:
@scottalanmiller said in Recording Employee Calls at Work in the US:
That means that employers have the basic right to listen in on calls, and even record the calls; however, due to the federal law known as the Electronic Communications Privacy Act (amended since by the USA Patriot Act of 2001), the employer needs to let the employees and the calling public know that such monitoring may be taking place.
So now the claim is these lines specifically mention your employer or more generically, an employer. That if you a private citizen is having a conversation with another person on a system that is not your employer's system, then you can ignore this notification requirement because it doesn't apply to you.
Interesting.
I feel that is because the employer would be a third party listening in on a conversation between two other parties without notification which is of course illegal.
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@BRRABill said in Recording Employee Calls at Work in the US:
@Dashrender said in Recording Employee Calls at Work in the US:
@scottalanmiller said in Recording Employee Calls at Work in the US:
That means that employers have the basic right to listen in on calls, and even record the calls; however, due to the federal law known as the Electronic Communications Privacy Act (amended since by the USA Patriot Act of 2001), the employer needs to let the employees and the calling public know that such monitoring may be taking place.
So now the claim is these lines specifically mention your employer or more generically, an employer. That if you a private citizen is having a conversation with another person on a system that is not your employer's system, then you can ignore this notification requirement because it doesn't apply to you.
Interesting.
I feel that is because the employer would be a third party listening in on a conversation between two other parties without notification which is of course illegal.
Actually no - listening in on calls on their own system is expressly allowed. To me this is specifically additional details saying that the employer can listen in, but must also notify that they are doing so.
Definitely not illegal for them to listen in.Now the question is, does this notification rule stop at employers monitoring their own phone systems? Or does it extend to any and all phone communications?
Since we don't have the law in front of us that the article is talking about, we can't know.
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@Dashrender said in Recording Employee Calls at Work in the US:
@scottalanmiller said in Recording Employee Calls at Work in the US:
That means that employers have the basic right to listen in on calls, and even record the calls; however, due to the federal law known as the Electronic Communications Privacy Act (amended since by the USA Patriot Act of 2001), the employer needs to let the employees and the calling public know that such monitoring may be taking place.
So now the claim is these lines specifically mention your employer or more generically, an employer. That if you a private citizen is having a conversation with another person on a system that is not your employer's system, then you can ignore this notification requirement because it doesn't apply to you.
Interesting.
That is easily the case. Or the term employer might have been added as an assumption by Texas, I'd not bank on it alone. But the statement definitely makes it only apply to "the" employer. The complication here is that it never implies this is limited to the employer, only that the context of the question is employer recording.
Since only one person is an employee and one is a private citizen, the law basically cannot be about employers because to the one person, there is no employer. So we can safely assume (it's not written in stone but it is totally unrealistic to think otherwise) that the employer is not the factor here since the employer concept is situational.
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@BRRABill said in Recording Employee Calls at Work in the US:
@Dashrender said in Recording Employee Calls at Work in the US:
@scottalanmiller said in Recording Employee Calls at Work in the US:
That means that employers have the basic right to listen in on calls, and even record the calls; however, due to the federal law known as the Electronic Communications Privacy Act (amended since by the USA Patriot Act of 2001), the employer needs to let the employees and the calling public know that such monitoring may be taking place.
So now the claim is these lines specifically mention your employer or more generically, an employer. That if you a private citizen is having a conversation with another person on a system that is not your employer's system, then you can ignore this notification requirement because it doesn't apply to you.
Interesting.
I feel that is because the employer would be a third party listening in on a conversation between two other parties without notification which is of course illegal.
That's a tough one. Are they listening in? Or are they a third party to the conversation? How do you define one case from another? How do you define anyone in the conversation as a "party" and another as someone that needs to notify?
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@Dashrender said in Recording Employee Calls at Work in the US:
Actually no - listening in on calls on their own system is expressly allowed. To me this is specifically additional details saying that the employer can listen in, but must also notify that they are doing so.
My feeling is that they can listen without notification, but must notify to record.
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@Dashrender said in Recording Employee Calls at Work in the US:
Now the question is, does this notification rule stop at employers monitoring their own phone systems? Or does it extend to any and all phone communications?
What is an example of a phone system that is not the employer?
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@scottalanmiller said in Recording Employee Calls at Work in the US:
@Dashrender said in Recording Employee Calls at Work in the US:
Actually no - listening in on calls on their own system is expressly allowed. To me this is specifically additional details saying that the employer can listen in, but must also notify that they are doing so.
My feeling is that they can listen without notification, but must notify to record.
Ok I can see that.
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@scottalanmiller said in Recording Employee Calls at Work in the US:
@Dashrender said in Recording Employee Calls at Work in the US:
Now the question is, does this notification rule stop at employers monitoring their own phone systems? Or does it extend to any and all phone communications?
What is an example of a phone system that is not the employer?
Me a home user calls you, a home user. No business involved at all.
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@Dashrender said in Recording Employee Calls at Work in the US:
@scottalanmiller said in Recording Employee Calls at Work in the US:
@Dashrender said in Recording Employee Calls at Work in the US:
Now the question is, does this notification rule stop at employers monitoring their own phone systems? Or does it extend to any and all phone communications?
What is an example of a phone system that is not the employer?
Me a home user calls you, a home user. No business involved at all.
Or me recording a call to a business... I'm not a business so I don't have a business phone system to record on.
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@Dashrender said in Recording Employee Calls at Work in the US:
@Dashrender said in Recording Employee Calls at Work in the US:
@scottalanmiller said in Recording Employee Calls at Work in the US:
@Dashrender said in Recording Employee Calls at Work in the US:
Now the question is, does this notification rule stop at employers monitoring their own phone systems? Or does it extend to any and all phone communications?
What is an example of a phone system that is not the employer?
Me a home user calls you, a home user. No business involved at all.
Or me recording a call to a business... I'm not a business so I don't have a business phone system to record on.
You are a business, though, you do side work from a different thread. If you take a 1099 for any work, you are a personal business.
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@Dashrender said in Recording Employee Calls at Work in the US:
@scottalanmiller said in Recording Employee Calls at Work in the US:
@Dashrender said in Recording Employee Calls at Work in the US:
Now the question is, does this notification rule stop at employers monitoring their own phone systems? Or does it extend to any and all phone communications?
What is an example of a phone system that is not the employer?
Me a home user calls you, a home user. No business involved at all.
Who calls isn't the question, but who records. All of my phones overlap with work, and you work from home on the side. We are a bad example, business on both sides. Individuals are typically businesses, it might be less clear than you are imagining. Hard to find even a home phone that doesn't qualify as a business in some capacity, if any.
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When I call a company, I often get an automated answer, alerting me to the fact that the call may be recorded, before being transferred to the menu or operator.
If an employee calls me, I'm not notified that the call may be recorded. Should the first thing the employee tells me is that the call might be recorded?
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@FloridaMan Yes, if you are being called by say Time Warner, and if Time Warner wants to be able to record the call, the employee or automated phone system needs to tell you, this call may be recorded.
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@FloridaMan said in Recording Employee Calls at Work in the US:
When I call a company, I often get an automated answer, alerting me to the fact that the call may be recorded, before being transferred to the menu or operator.
If an employee calls me, I'm not notified that the call may be recorded. Should the first thing the employee tells me is that the call might be recorded?
If the call might actually be recorded, heck yeah. There might be cases where they do not need to do that, but it is very unlikely that that employee could know when those cases might come up because it is the physical location of the other party, not the number that they call or where they are based or what their activity is, that matters legally. They could easily be violating federal, state or even international laws.
