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    Installing osTicket 1.10 on CentOS 7

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    ostickethelpdeskticketticketingcentoscentos 7rhelrhel 7linuxosticket 1.10
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    • S
      scottalanmiller @IRJ
      last edited by

      @IRJ said in Installing osTicket 1.10 on CentOS 7:

      I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

      Whitelist or run through a relay or have it authenticate as a user on your email system.

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      • I
        IRJ @scottalanmiller
        last edited by

        @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

        @IRJ said in Installing osTicket 1.10 on CentOS 7:

        I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

        Whitelist or run through a relay or have it authenticate as a user on your email system.

        What are you using for a relay?

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          wirestyle22
          last edited by

          This post is deleted!
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          • N
            ntozier @wirestyle22
            last edited by

            @wirestyle22 I would actually not recommend using the source from github. The devs do some stuff to package it up for the download section at osticket.com/download. What do they do? Honestly I've never asked. But the version displayed on any github downloaded version is never right.

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            • W
              wirestyle22 @ntozier
              last edited by

              @ntozier said in Installing osTicket 1.10 on CentOS 7:

              @wirestyle22 I would actually not recommend using the source from github. The devs do some stuff to package it up for the download section at osticket.com/download. What do they do? Honestly I've never asked. But the version displayed on any github downloaded version is never right.

              so wget http://osticket.com/sites/default/files/download/osTicket-v1.10.zip ??

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                ntozier @wirestyle22
                last edited by ntozier

                @wirestyle22
                Yeah that should work

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                • W
                  wirestyle22 @ntozier
                  last edited by

                  @ntozier said in Installing osTicket 1.10 on CentOS 7:

                  @wirestyle22
                  Yeah that should work

                  Thanks

                  1 Reply Last reply Reply Quote 0
                  • S
                    scottalanmiller @IRJ
                    last edited by

                    @IRJ said in Installing osTicket 1.10 on CentOS 7:

                    @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                    @IRJ said in Installing osTicket 1.10 on CentOS 7:

                    I got it up and running last night, but all my email alerts are going to spam. How are you guys configuring email?

                    Whitelist or run through a relay or have it authenticate as a user on your email system.

                    What are you using for a relay?

                    We always use Postfix. Not because it is the best but because it is good, free and we've used it for nearly two decades.

                    1 Reply Last reply Reply Quote 2
                    • A
                      AdamF
                      last edited by

                      Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

                      S 1 Reply Last reply Reply Quote 0
                      • S
                        scottalanmiller @AdamF
                        last edited by

                        @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                        Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

                        The $5 tier works fine.

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                          AdamF @scottalanmiller
                          last edited by

                          @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                          @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                          Had this installed in my lab at home and like it. Next step is getting this on a VM at my office to test it out with some real world usage. I'll either put it on a box at the office, or on a Vultr VM. It doesn't look like it would take much resources, so a low end VPS should be more than fine for this.

                          The $5 tier works fine.

                          I think we can swing that. 🙂

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                            StrongBad
                            last edited by

                            Great to see osTicket getting traction.

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                            • A
                              AdamF
                              last edited by

                              So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                              Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                              0_1486757182175_osticketerror.png

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                              • A
                                AdamF @AdamF
                                last edited by

                                @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                                Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                                0_1486757182175_osticketerror.png

                                So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

                                JaredBuschJ 1 Reply Last reply Reply Quote 1
                                • JaredBuschJ
                                  JaredBusch @AdamF
                                  last edited by

                                  @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                  @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                  So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                                  Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                                  0_1486757182175_osticketerror.png

                                  So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

                                  You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

                                  A 1 Reply Last reply Reply Quote 1
                                  • A
                                    AdamF @JaredBusch
                                    last edited by

                                    @JaredBusch said in Installing osTicket 1.10 on CentOS 7:

                                    @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                    @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                    So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                                    Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                                    0_1486757182175_osticketerror.png

                                    So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

                                    You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

                                    Awesome, I'll see if I can find it when I'm also back at my desk.

                                    JaredBuschJ 1 Reply Last reply Reply Quote 0
                                    • JaredBuschJ
                                      JaredBusch @AdamF
                                      last edited by

                                      @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                      @JaredBusch said in Installing osTicket 1.10 on CentOS 7:

                                      @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                      @fuznutz04 said in Installing osTicket 1.10 on CentOS 7:

                                      So configuring OSTicket to fetch emails from an Office365 Exchange Online Kiosk account is not working correctly.

                                      Anyone else have issues setting up email retrieval on OSTicket? (installed on CentOS7)

                                      0_1486757182175_osticketerror.png

                                      So both polling of a POP box and sending via SMTP both do not work, and it is due to SELinux. Disabling it allows both sending/polling to work properly.

                                      You need to allow the ports to be used. Not at my desk to look that up. I do something in my owncloud guide.

                                      Awesome, I'll see if I can find it when I'm also back at my desk.

                                      Better example

                                      https://mangolassi.it/topic/6905/setting-up-nginx-on-centos-7-as-a-reverse-proxy

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                                      • A
                                        AdamF @JaredBusch
                                        last edited by

                                        @JaredBusch Thanks!

                                        1 Reply Last reply Reply Quote 0
                                        • A
                                          AdamF @JaredBusch
                                          last edited by

                                          @JaredBusch

                                          So in this case, I was able to get it working by issuing the following commands.

                                          #Allow httpd process to make connection over the internet and send mail.
setsebool -P httpd_can_sendmail 1
setsebool -P httpd_can_network_connect 1
#Restart Apache
apachectl restart

                                          By following these instructions: http://osticket.com/forum/discussion/77982/resolved-smtp-office365-issue

                                          Still learning about SELINUX bit by bit.

                                          A 1 Reply Last reply Reply Quote 2
                                          • A
                                            AdamF @AdamF
                                            last edited by

                                            In case anyone else is wondering, you can easily schedule OS ticket to fetch emails, by setting up a cron job that "runs" the cron.php file in the OSTicket directory. Just open up /etc/crontab and enter this line:

                                            ***Assumes your php directory and OSTicket install are at the locations specified below.

                                            This causes OSTicket to poll the mailbox that is defined in the OSTicket email setup area in the OSTicket GUI, every 5 minutes.

                                            */5 *     * * * root /usr/bin/php /var/www/html/helpdesk/api/cron.php
                                            1 Reply Last reply Reply Quote 2
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