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    Installing osTicket 1.10 on CentOS 7

    IT Discussion
    osticket helpdesk ticket ticketing centos centos 7 rhel rhel 7 linux osticket 1.10
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    • G
      gjacobse
      last edited by

      Can you import a csv file?

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      • J
        JaredBusch @gjacobse
        last edited by

        @gjacobse said in Installing osTicket 1.10 on CentOS 7:

        Can you import a csv file?

        Of what?

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        • N
          ntozier @JaredBusch
          last edited by

          @gjacobse
          Of users? Yes.
          Go to Agent panel -> Users -> Click Import.

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          • N
            ntozier
            last edited by

            @scottalanmiller as a side note, one of the most reported issues with osTicket under CentOS is that SELinux has some rules that conflict with some of the AJAX requests. If you get a white bar or find that something doesn't work you would want to check your logs to see if that's whats happening.

            S 1 Reply Last reply Reply Quote 1
            • S
              scottalanmiller @ntozier
              last edited by

              @ntozier said in Installing osTicket 1.10 on CentOS 7:

              @scottalanmiller as a side note, one of the most reported issues with osTicket under CentOS is that SELinux has some rules that conflict with some of the AJAX requests. If you get a white bar or find that something doesn't work you would want to check your logs to see if that's whats happening.

              Thanks for the tip. I've not seen anything with CentOS 7 yet.

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              • S
                scottalanmiller @ntozier
                last edited by

                @ntozier said in Installing osTicket 1.10 on CentOS 7:

                @gjacobse
                Of users? Yes.
                Go to Agent panel -> Users -> Click Import.

                He's actually being super obtuse and actually wanted to ask if you specifically had an importer script for Spiceworks tickets. It's a very specific and very complex task, I'm afraid.

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                • N
                  ntozier @scottalanmiller
                  last edited by

                  @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                  He's actually being super obtuse and actually wanted to ask if you specifically had an importer script for Spiceworks tickets. It's a very specific and very complex task, I'm afraid.

                  The folks over on the paid side (Customization Services) might have the ability to do something like that. But I certainly do not have a script like that, and it is definitely not baked into the product. I'm sure that it is something that they could work with people to do though.

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                  • D
                    dafyre @scottalanmiller
                    last edited by

                    @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                    @ntozier said in Installing osTicket 1.10 on CentOS 7:

                    @scottalanmiller as a side note, one of the most reported issues with osTicket under CentOS is that SELinux has some rules that conflict with some of the AJAX requests. If you get a white bar or find that something doesn't work you would want to check your logs to see if that's whats happening.

                    Thanks for the tip. I've not seen anything with CentOS 7 yet.

                    I ran into it following your guys to get this installed... I had to

                    chcon -t httpd_sys_rw_content_t /var/www/html/helpdesk -R
                    

                    To get it to make it past the setup where it was checking to see if the config file was writeable.

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                    • G
                      gjacobse @ntozier
                      last edited by

                      @ntozier said in Installing osTicket 1.10 on CentOS 7:

                      @gjacobse
                      Of users? Yes.
                      Go to Agent panel -> Users -> Click Import.

                      I should have been more specific - I do see that you can import Users - But what about tickets from another system?

                      We have about a thousand tickets and history which would be nice to have online and searchable.

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                      • S
                        scottalanmiller @gjacobse
                        last edited by

                        @gjacobse said in Installing osTicket 1.10 on CentOS 7:

                        @ntozier said in Installing osTicket 1.10 on CentOS 7:

                        @gjacobse
                        Of users? Yes.
                        Go to Agent panel -> Users -> Click Import.

                        I should have been more specific - I do see that you can import Users - But what about tickets from another system?

                        We have about a thousand tickets and history which would be nice to have online and searchable.

                        "Another system" is, again, not at all useful. Each "system" is totally unique. If that other system saved in osTicket's format, importing would be trivial. But the assumption is that it does not. So the format that it uses is what matters. This is not a question that can be asked generically.

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                        • D
                          dafyre
                          last edited by

                          It can be done, but it is not trivial. I've done similar conversions from another system to SW.

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                          • S
                            scottalanmiller @dafyre
                            last edited by

                            @dafyre said in Installing osTicket 1.10 on CentOS 7:

                            It can be done, but it is not trivial. I've done similar conversions from another system to SW.

                            Definitely can be done. Custom script is going to be required.

                            D D 2 Replies Last reply Reply Quote 1
                            • D
                              dafyre @scottalanmiller
                              last edited by

                              @scottalanmiller Or you could just keep the old system around for archival and research.

                              1 Reply Last reply Reply Quote 1
                              • D
                                Dashrender @scottalanmiller
                                last edited by

                                @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                                @dafyre said in Installing osTicket 1.10 on CentOS 7:

                                It can be done, but it is not trivial. I've done similar conversions from another system to SW.

                                Definitely can be done. Custom script is going to be required.

                                Would the same script be usable by anyone converting from SpiceWorks to osTicket?

                                D S 2 Replies Last reply Reply Quote 0
                                • D
                                  dafyre @Dashrender
                                  last edited by dafyre

                                  @Dashrender said in Installing osTicket 1.10 on CentOS 7:

                                  @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                                  @dafyre said in Installing osTicket 1.10 on CentOS 7:

                                  It can be done, but it is not trivial. I've done similar conversions from another system to SW.

                                  Definitely can be done. Custom script is going to be required.

                                  Would the same script be usable by anyone converting from SpiceWorks to osTicket?

                                  It depends on who writes the script. Because some folks in Spiceworks use Custom Fields to death, lol. That would make it that much harder to accurately transfer the data over.

                                  If somebody can share their Spiceworks DB, I could come up with something... Just make an admin account and pass me the backup copy.

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                                  • S
                                    scottalanmiller @Dashrender
                                    last edited by

                                    @Dashrender said in Installing osTicket 1.10 on CentOS 7:

                                    @scottalanmiller said in Installing osTicket 1.10 on CentOS 7:

                                    @dafyre said in Installing osTicket 1.10 on CentOS 7:

                                    It can be done, but it is not trivial. I've done similar conversions from another system to SW.

                                    Definitely can be done. Custom script is going to be required.

                                    Would the same script be usable by anyone converting from SpiceWorks to osTicket?

                                    It would be generic, of course. All osTicket and SW databases are the same as each other respectively.

                                    1 Reply Last reply Reply Quote 0
                                    • hobbit666H
                                      hobbit666
                                      last edited by

                                      Got my eval VM running. Thanks for the guide @scottalanmiller and @dafyre for the extra command to get it going 🙂

                                      Quick question if this VM is only going to run osTickets why not just place it in the www root instead of a subfolder like helpdesk or tickets etc.

                                      DustinB3403D S 2 Replies Last reply Reply Quote 1
                                      • DustinB3403D
                                        DustinB3403 @hobbit666
                                        last edited by

                                        @hobbit666 said in Installing osTicket 1.10 on CentOS 7:

                                        Got my eval VM running. Thanks for the guide @scottalanmiller and @dafyre for the extra command to get it going 🙂

                                        Quick question if this VM is only going to run osTickets why not just place it in the www root instead of a subfolder like helpdesk or tickets etc.

                                        Because it's proper convention to give each website it's own folder. Using WWW is poor practice.

                                        hobbit666H 1 Reply Last reply Reply Quote 2
                                        • S
                                          scottalanmiller @hobbit666
                                          last edited by

                                          @hobbit666 said in Installing osTicket 1.10 on CentOS 7:

                                          Got my eval VM running. Thanks for the guide @scottalanmiller and @dafyre for the extra command to get it going 🙂

                                          Quick question if this VM is only going to run osTickets why not just place it in the www root instead of a subfolder like helpdesk or tickets etc.

                                          You can if you want, but that's messy. Why not just point your web server to the right place 🙂

                                          1 Reply Last reply Reply Quote 1
                                          • hobbit666H
                                            hobbit666 @DustinB3403
                                            last edited by hobbit666

                                            @DustinB3403 said in Installing osTicket 1.10 on CentOS 7:

                                            Because it's proper convention to give each website it's own folder. Using WWW is poor practice.

                                            But if the only "website" is osTickets

                                            S 1 Reply Last reply Reply Quote 0
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