What Are You Doing Right Now
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On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
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OMG, after twelve minutes on hold they finally play a message saying that all of their people are busy. LOL
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Got a human after 14 minutes, but they just gave us a "oh, we have to transfer you". Holy crap.
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@scottalanmiller said in What Are You Doing Right Now:
Just got a video tour of the house we plan to rent while we build our new house!
sad face so the huge hotel place wasn't in the cards, eh?
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Just got a video tour of the house we plan to rent while we build our new house!
sad face so the huge hotel place wasn't in the cards, eh?
They weren't serious about selling. We tried. This location is 100x better, though (and more expensive.) We'll pay most of the cost of the hotel for a tiny lot now, but holy cow what a lot.
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23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
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@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
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@scottalanmiller said in What Are You Doing Right Now:
On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
I was dreading this same situation happening to us recently. We switched from Spectrum Business Voice to Mitel MiCloud Connect and needed to port some, but not all, of our numbers. I submitted the request to Mitel and they submitted to Spectrum when we were ready to go live. The port was scheduled for a Tuesday morning, and I got a bunch of emails shortly after the scheduled time that it was completed successfully. I was really surprised at how quickly and smoothly it went, especially with not having to call them.
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
Spectrum VOIP? Why would your mom have a commercial business phone system?
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@srsmith said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
I was dreading this same situation happening to us recently. We switched from Spectrum Business Voice to Mitel MiCloud Connect and needed to port some, but not all, of our numbers. I submitted the request to Mitel and they submitted to Spectrum when we were ready to go live. The port was scheduled for a Tuesday morning, and I got a bunch of emails shortly after the scheduled time that it was completed successfully. I was really surprised at how quickly and smoothly it went, especially with not having to call them.
Spectrium Business Voice is part of Spectrum, not related to Spectrum VOIP. Spectrum VOIP is a little local Plano, Texas VoIP vendor, no relationship to Spectrum.
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@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
Spectrum VOIP? Why would your mom have a commercial business phone system?
Don't recall anyone saying anything about Spectrum VOIP, and no, she had a residential number (it is VOIP though).
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@scottalanmiller said in What Are You Doing Right Now:
@srsmith said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
I was dreading this same situation happening to us recently. We switched from Spectrum Business Voice to Mitel MiCloud Connect and needed to port some, but not all, of our numbers. I submitted the request to Mitel and they submitted to Spectrum when we were ready to go live. The port was scheduled for a Tuesday morning, and I got a bunch of emails shortly after the scheduled time that it was completed successfully. I was really surprised at how quickly and smoothly it went, especially with not having to call them.
Spectrium Business Voice is part of Spectrum, not related to Spectrum VOIP. Spectrum VOIP is a little local Plano, Texas VoIP vendor, no relationship to Spectrum.
My mistake - when I read Spectrum, I immediately thought of the Charter owned pile of trash that we are stuck dealing with. Based on what you've said above, this SpectrumVoIP sounds like it is just as terrible to deal with...
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@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
Spectrum VOIP? Why would your mom have a commercial business phone system?
Don't recall anyone saying anything about Spectrum VOIP, and no, she had a residential number (it is VOIP though).
He specifically stated he was on hold with Spectrum VOIP. Well, on bold
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@JaredBusch said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
23 minutes on hold, then an automated system just forced us to leave a voicemail.
They hung up once they knew we were requesting a "port out".
Interesting - I ported a number out of Spectrum 3 months ago - my mom's old number.
Spectrum VOIP? Why would your mom have a commercial business phone system?
Don't recall anyone saying anything about Spectrum VOIP, and no, she had a residential number (it is VOIP though).
He specifically stated he was on hold with Spectrum VOIP. Well, on bold
WOW - NO FFS, Jared - who stole your account?
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@srsmith said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@srsmith said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
On bold with Spectrum VOIP. Called in, been on hold for 11 minutes so far, no humans at all. WTF. Must be some serious issues there. Having to call them for a customer that's gone months without working phones, and they can't port out because Spectrum keeps refusing the port request.
I was dreading this same situation happening to us recently. We switched from Spectrum Business Voice to Mitel MiCloud Connect and needed to port some, but not all, of our numbers. I submitted the request to Mitel and they submitted to Spectrum when we were ready to go live. The port was scheduled for a Tuesday morning, and I got a bunch of emails shortly after the scheduled time that it was completed successfully. I was really surprised at how quickly and smoothly it went, especially with not having to call them.
Spectrium Business Voice is part of Spectrum, not related to Spectrum VOIP. Spectrum VOIP is a little local Plano, Texas VoIP vendor, no relationship to Spectrum.
My mistake - when I read Spectrum, I immediately thought of the Charter owned pile of trash that we are stuck dealing with. Based on what you've said above, this SpectrumVoIP sounds like it is just as terrible to deal with...
We've had acceptable luck with the cable company. The VoIP vendor is... painful.
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Doing a little D&D game prep.
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Been a very long week. Very much ready for this weekend.
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Congrats to @MC_Bol who managed to make his deadline of completely replacing a huge RMM deployment with internally deployed tools within the month! Major project there.
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Getting a "new" dog tomorrow. She's ten.
