What Are You Doing Right Now
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@scottalanmiller said in What Are You Doing Right Now:
I got ~2.5 hours of sleep, then AT&T called again. Then I went back to bed, got maybe five minutes, and they called again. Now I am on hold.
You should start charging AT&T for your time!
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@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
I got ~2.5 hours of sleep, then AT&T called again. Then I went back to bed, got maybe five minutes, and they called again. Now I am on hold.
You should start charging AT&T for your time!
I literally told them that they were going to have to start paying me.
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I'm working on more OSX migrations right now, gah I'm getting fed up with this. . .
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Tier 2 just picked up. Here we go...
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@scottalanmiller said in What Are You Doing Right Now:
Tier 2 just picked up. Here we go...
With the repeated T1 support questions? Did you turn it off and wait 30 seconds before turning it back on?
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@scottalanmiller said in What Are You Doing Right Now:
Tier 2 just picked up. Here we go...
https://y.yarn.co/a1854ba0-95c2-47d8-9d48-281f81e0fd50_text_hi.gif
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@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Tier 2 just picked up. Here we go...
With the repeated T1 support questions? Did you turn it off and wait 30 seconds before turning it back on?
Now they want US to replace THEIR cable, because they think that it is bad.
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@scottalanmiller said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Tier 2 just picked up. Here we go...
With the repeated T1 support questions? Did you turn it off and wait 30 seconds before turning it back on?
Now they want US to replace THEIR cable, because they think that it is bad.
Well it'll cost em way to much to send a technician out to replace a cable.
You could of course hook up a cable tester to their cable and send them a pictu. . .. ahahah like they'd know what a cable tester results show. . .
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Finishing a few things off before getting ready to go home early.
Then taking the kids to my mums for the night as me and wife are off the see the Midnight showing of Avengers End Game
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I am SO tired. Gotta wait 40 minutes before we try the next thing with AT&T. Never enough time to actually get any sleep.
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@Obsolesce said in What Are You Doing Right Now:
At MS Ignite Tour in Stockholm.
Waiting for 8am so I can get some coffee.
@scottalanmiller said in What Are You Doing Right Now:
AT&T finally signed into the Cisco router that they "make" us have. Now they are trying to ping things, but it isn't working. lol
This is totally an optional thing. I have multiple clients with AT&T fiber and no router from AT&T.
The biggest thing to know is that you cannot have any auto-sensing Ethernet negotiation connected to the demarc. You have to force the everything to 100 full.
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AT&T once had me make a loopback plug for a 'smart' smart jack for a voice T1. For those who don't know, a smart jack is looped up by the provider's tester. A 'smart' smart jack can help with determining distance to trouble among other things.
After I talked to Bob and Tom from parts unknown, I insisted that they get the tester on the phone. They argued with me that they can't let the customer talk to the tester. I specified that I don't want to talk to the tester, that was their job. After 5 minutes of arguing, they transferred me to the tester in Virginia who located a bad card in a town about 20 miles away.
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Put a discussion link in my wiki for each article that links to an internal nodebb instance. I was thinking this could be a good way for them to seek help if they can't get it working and we have something else that can be referenced as input for changes to the documentation overall. win/win
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coffee and reviewing tickets this morning.
Happy Hump day to everyone.
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Re-setting up my Home/Lab Server with KVM
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Day 13... AT&T finally found the issue. Bad cable between the AT&T Modem and the AT&T Router.
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@scottalanmiller said in What Are You Doing Right Now:
Day 13... AT&T finally found the issue. Bad cable between the AT&T Modem and the AT&T Router.
How much did you charge them to replace it?
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@dafyre said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Day 13... AT&T finally found the issue. Bad cable between the AT&T Modem and the AT&T Router.
How much did you charge them to replace it?
Depending on how you look at it, around $5,000.
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@scottalanmiller said in What Are You Doing Right Now:
@dafyre said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Day 13... AT&T finally found the issue. Bad cable between the AT&T Modem and the AT&T Router.
How much did you charge them to replace it?
Depending on how you look at it, around $5,000.
Ha ha ha.
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Hear ye, hear ye! I hereby dub this week "the week that terrible support shall try thy patience to yonder breaking point". That is all.
