What Are You Doing Right Now
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
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My thought would be (if they can see the messages on the screen) that their desktop is black, and that all of the icons have been hidden.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages. -
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
do you know how to do that without seeing a command prompt?
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
do you know how to do that without seeing a command prompt?
or GUI?
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.Maybe explorer crashed?
has the machine been rebooted? if yes, do you see the BIOS pop screen? do you see the windows start splash screen? Do you see the logon screen (assuming is has one)?
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@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
do you know how to do that without seeing a command prompt?
What OS version? There may be a way
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@Dashrender said in What Are You Doing Right Now:
if yes, do you see the BIOS pop screen
The client can see the MESSAGE PROMPT and SEND REPLIES.
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.Maybe explorer crashed?
has the machine been rebooted? if yes, do you see the BIOS pop screen? do you see the windows start splash screen? Do you see the logon screen (assuming is has one)?
not that I am aware of.
IM not on site. She said it stays black from the beginning but when i send messages via chat it pops up.. -
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
if yes, do you see the BIOS pop screen
The client can see the MESSAGE PROMPT and SEND REPLIES.
and? - ok yeah sure, we know there likely is a total hardware failure - so likely this is an explorer issue, etc.
Don't waste time on this - reimage and move on.
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@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.Maybe explorer crashed?
has the machine been rebooted? if yes, do you see the BIOS pop screen? do you see the windows start splash screen? Do you see the logon screen (assuming is has one)?
not that I am aware of.
IM not on site. She said it stays black from the beginning but when i send messages via chat it pops up..So.... Has it been rebooted?
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@Dashrender said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
if yes, do you see the BIOS pop screen
The client can see the MESSAGE PROMPT and SEND REPLIES.
and? - ok yeah sure, we know there likely is a total hardware failure - so likely this is an explorer issue, etc.
Don't waste time on this - reimage and move on.
I have to drive an hour on site to re-image this PC...
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.Maybe explorer crashed?
has the machine been rebooted? if yes, do you see the BIOS pop screen? do you see the windows start splash screen? Do you see the logon screen (assuming is has one)?
not that I am aware of.
IM not on site. She said it stays black from the beginning but when i send messages via chat it pops up..So.... Has it been rebooted?
yes.
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@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
@DustinB3403 said in What Are You Doing Right Now:
You said you changed the monitors, so it can't be a monitor input issue.
Are there any other ports that can be used to run the monitor from?
potentially.
SO heres where it gets even more weird: I can send messages and the message shows up
The user can see the message on the screen that is black?
yes.
and send messages.It likely isn't a hardware issue then. Try reinstalling the graphics driver.
do you know how to do that without seeing a command prompt?
What OS version? There may be a way
All I see is Windows 7.
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I got it.
I ran a remote command to restart the PC and when it finally took the command and came back up the GUI was there....
Im confused as all hell.
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@WrCombs said in What Are You Doing Right Now:
I got it.
I ran a remote command to restart the PC and when it finally took the command and came back up the GUI was there....
Im confused as all hell.
yeah - I'm guessing it wasn't ever actually rebooted.
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@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
I got it.
I ran a remote command to restart the PC and when it finally took the command and came back up the GUI was there....
Im confused as all hell.
yeah - I'm guessing it wasn't ever actually rebooted.
that's what Im guessing too because once it rebooted for me it came up. ..
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@WrCombs said in What Are You Doing Right Now:
@Dashrender said in What Are You Doing Right Now:
@WrCombs said in What Are You Doing Right Now:
I got it.
I ran a remote command to restart the PC and when it finally took the command and came back up the GUI was there....
Im confused as all hell.
yeah - I'm guessing it wasn't ever actually rebooted.
that's what Im guessing too because once it rebooted for me it came up. ..
If the screen was only black - how would the user know if it was rebooted or not - especially if they don't see the BIOS screen pop.
I guess I would have had them pull the power plug, if that didn't work, then I'd have pull ever cord, becuase it's likely they didn't actually pull the power cable.
