What Are You Doing Right Now

scottalanmiller

I hate when people report an issue but hold back the OBVIOUS necessary information to help. They always do it via chat and make us do 10x the work to pry the info from them as it takes to fix it.

In this case, someone with an email problem we can resolve in seconds, if only they'd tell us the email address in question rather than stating the generic "someone is having an email issue" and not ever telling us who. Intentionally cryptic just to be a pain.

gjacobse

@scottalanmiller said in What Are You Doing Right Now:

I hate when people report an issue but hold back the OBVIOUS necessary information to help. They always do it via chat and make us do 10x the work to pry the info from them as it takes to fix it.

In this case, someone with an email problem we can resolve in seconds, if only they'd tell us the email address in question rather than stating the generic "someone is having an email issue" and not ever telling us who. Intentionally cryptic just to be a pain.

WHOOT!!

It wasn't me this time...

DustinB3403

@scottalanmiller said in What Are You Doing Right Now:

I hate when people report an issue but hold back the OBVIOUS necessary information to help. They always do it via chat and make us do 10x the work to pry the info from them as it takes to fix it.

In this case, someone with an email problem we can resolve in seconds, if only they'd tell us the email address in question rather than stating the generic "someone is having an email issue" and not ever telling us who. Intentionally cryptic just to be a pain.

Are we talking about Microsoft? Because they've done messed up enough today already.

scottalanmiller

Time to get info from the customer that should have been included in the initial contact: 9 minutes

Time to fix the issue once give necessary info: 15 seconds.

LilAng

Watching our new employee Rose eat nuts. LOL

scottalanmiller

@LilAng said in What Are You Doing Right Now:

Watching our new employee Rose eat nuts. LOL

Is there something special about how she does that? And why is Rose not yet on ML?

JaredBusch

Chicago River when I was walking to the station

JaredBusch

Cold. Tomorrow even colder, plus wind from hell. Not sure if I am going on site yet or not.

donaldlandru

watching the weather and my stock tanks. Hoping my heaters hold out.

scottalanmiller

@donaldlandru hey man!

donaldlandru

@JaredBusch stay warm out there!

JaredBusch

@donaldlandru we don’t get that here until morningish.

black3dynamite

@scottalanmiller said in What Are You Doing Right Now:

Updating our MeshCentral install.

I'm either getting updates applied emails because of Fedora installs or updating MeshCentral.

I wonder if there's a way to check for a new version and if available, run npm install meshcentral and then send an email of the results?

gjacobse

@gjacobse said in What Are You Doing Right Now:

Well - FFS....

We have identified your trouble to be affected by a fiber cut that our crews have been working on since 8am this morning. Work needed is advised to be in a swampy area where they need to replace a few poles and approximately 1200 feet of cable. Crews remain on site at this time but we do not have an estimated time for repair yet.

so - sounds like a truck took down the line:

We have identified your trouble to be affected by a fiber cut that our crews have been working on since 8am this morning. Work needed is advised to be in a swampy area where they need to replace a few poles and approximately 1200 feet of cable. Crews remain on site at this time but we do not have an estimated time for repair yet. We do have confirmation the taller poles have been set to help with clearance over a highway. We will continue to work as safety allows and provide next update in about 2 hours