What Are You Doing Right Now
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@dbeato yeah, that's my guess that it is a SonicWall.
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Their IT guy just emailed in to the ticket to try to act like he knew that replacing the router would cause issues (but didn't ask for details before replacing it nor look at the settings on the old one?) but instead of asking what needs to be done or stating that new gear was there, he just asked what ports to forward. Never mentioned a problem or anything.
The problem is that calls are intermittent, so why that would lead him to ask about port forwarding is anyone's guess.
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@scottalanmiller said in What Are You Doing Right Now:
@Obsolesce said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Customer dropped us and decided (because they are into "buying" their way out of problems rather than knowing what they are doing) to rip out their UBNT gear and go with something without telling us. I'm guessing SonicWall based on other factors. And now, surprise surpise, their phone calls don't work. But instead of admitting what they did and asking logical questions, they instead ask "what ports need to be open" as if you can "open ports" for scores of phones. Clearly they don't understand how to manage the IT process, nor how basic networking works, nor how to put in a ticket. Something tells me this is going to be a long road ahead for their new "IT Manager" who specializes in "replacing outsourced services."
Lol what a mess. Probably better for you that way IMO.
Well it was good for us before, then the CEO retired and all of the people associated with him were replaced by the new CEO. That included us. So things were great. We liked the customer, the customer liked us. But the new CEO didn't want loyalties to the old guard and brought in some local guy with a pretty lean resume and what was on it didn't look very capable and... here we are.
Shame - I like them too..
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@scottalanmiller Well obviously if he was capable, he wouldn't have broken things.
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Installing Fedora/cinnamon on an old laptop for m,y 7 year old to watch youtube on
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@jmoore said in What Are You Doing Right Now:
@scottalanmiller Well obviously if he was capable, he wouldn't have broken things.
What's funny is we are pretty sure he's not cheap, either.
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@scottalanmiller Good marketer of himself then
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@jmoore said in What Are You Doing Right Now:
@scottalanmiller Good marketer of himself then
Yeah. Good at making confusing claims and taking advantage of confused people.
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@scottalanmiller Just sad.
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Drinking at Captain Katanna's in Melbourne FL. @IRJ if you're on Merritt island, stop by and have a drink with us!
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It's the super slow Saturday evening time. Testing the 1.11.0 update to see if we are ready for it.
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@scottalanmiller said in What Are You Doing Right Now:
It's the super slow Saturday evening time. Testing the 1.11.0 update to see if we are ready for it.
It's slow. Good time for it.
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Okay, it is update time. Taking the site down for the update. All other sites have tested out just fine. Backups of the DB and the package have been taken. Here we go.
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And.... GO....
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And we are back.
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reload your browsers.
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@jmoore said in What Are You Doing Right Now:
Installing Fedora/cinnamon on an old laptop for m,y 7 year old to watch youtube on
Nice. I have an old laptop that my daughter use for Netflix and YouTube/YouTube TV. Big fan of you using Fedora GNOME 3 or Elementary OS.
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@RojoLoco said in What Are You Doing Right Now:
Drinking at Captain Katanna's in Melbourne FL. @IRJ if you're on Merritt island, stop by and have a drink with us!
When you coming back? Macon is about 45 minutes out for me, depending on where you're heading.
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@black3dynamite said in What Are You Doing Right Now:
@jmoore said in What Are You Doing Right Now:
Installing Fedora/cinnamon on an old laptop for m,y 7 year old to watch youtube on
Nice. I have an old laptop that my daughter use for Netflix and YouTube/YouTube TV. Big fan of you using Fedora GNOME 3 or Elementary OS.
I installed the Elementary desktop on my laptop and it's pretty cool. I did wind up switching back to Cinnamon though.
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@dbeato said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
Customer dropped us and decided (because they are into "buying" their way out of problems rather than knowing what they are doing) to rip out their UBNT gear and go with something without telling us. I'm guessing SonicWall based on other factors. And now, surprise surpise, their phone calls don't work. But instead of admitting what they did and asking logical questions, they instead ask "what ports need to be open" as if you can "open ports" for scores of phones. Clearly they don't understand how to manage the IT process, nor how basic networking works, nor how to put in a ticket. Something tells me this is going to be a long road ahead for their new "IT Manager" who specializes in "replacing outsourced services."
Sonicwall and their Consistent NAT setting...Sonicwall makes life s***, trying to simplify all the features makes it impossible to figure out unless you've used the things for forever already. Give me a simple router and leave the rest of the network services where they should be!
