What Are You Doing Right Now
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@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
How much did the switch from the desktop Dialpad.com app matter when you changed them? I have been thinking about doing this for my own platform, or more of a 3cx interface. But I am not sure at the end of the day it would make any difference.
The three users had the DialPad interface, but really, they didn't care about it. They do not currently have any web interface for the FreePBX system. If they want it in the future, we'll look into FOP2.
They had physical phones before, that's what they have now, that's what they wanted. They didn't even want softphones - though that might be coming and the problems with roaming and the Responsive Firewall will come to a head. -
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
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@tim_g said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@tim_g said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
If I have live data on a server (let's assume non changing) and you make a copy that's wholly separate from the source data - that's a backup. It's also a copy.
Now we'll see where Scott tears me apart on that.No, that's correct. A stale backup is still a backup.
Just not a backup of updated data
Agreed - and most backups are of stale data because few systems only have static data. But I made the caveat in case anyone wanted to shred me over it.
Post / reply shredders are Care Bears at heart.
Don't try to dress @JaredBusch up in a pretty pink dress.
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@dashrender said in What Are You Doing Right Now:
@tim_g said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@tim_g said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
If I have live data on a server (let's assume non changing) and you make a copy that's wholly separate from the source data - that's a backup. It's also a copy.
Now we'll see where Scott tears me apart on that.No, that's correct. A stale backup is still a backup.
Just not a backup of updated data
Agreed - and most backups are of stale data because few systems only have static data. But I made the caveat in case anyone wanted to shred me over it.
Post / reply shredders are Care Bears at heart.
Don't try to dress @JaredBusch up in a pretty pink dress.
I think that would go well with one of his fedoras ^_^
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@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
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@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
Oh, I'd not likely call that hosted FreePBX then. More of running it in house.
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@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
Oh, I'd not likely call that hosted FreePBX then. More of running it in house.
aww - ok it's in Vultr, but ya.. I guess your thinking is now in sync with mine.
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@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
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@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
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@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
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@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
BLF - as in a button blinking to know when your boss was on the phone or not?
What exactly is directed parking - perhaps there is some benefit I'm just not understanding.
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@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
BLF - as in a button blinking to know when your boss was on the phone or not?
What exactly is directed parking - perhaps there is some benefit I'm just not understanding.
I assign Park 1, Park 2 and Park 3 BLF keys on each phone.
Someone is on a call. They need to give the call to someone else and dont want to transfer because they dont know if Jimbo is at his desk. They park it by hitting Park 1, 2 or 3 (whatever lot is not in use and not green). Now that button is parked the call turns green.
They go to the break room, tell Jimbo they have a call on 3. Jimbo goes to any phone (break room phone, his phone, etc) and presses 3 to pick up the call.
Edit: Sorry for all the edits, trying to be clear as possible
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@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
BLF - as in a button blinking to know when your boss was on the phone or not?
What exactly is directed parking - perhaps there is some benefit I'm just not understanding.
I assign Park 1, Park 2 and Park 3 BLF keys on each phone.
Someone is on a call. They need to give the call to someone else and dont want to transfer because they dont know if Jimbo is at his desk. They park it by hitting Park 1, 2 or 3 (whatever lot is not in use and not green). Now that button is parked the call turns green.
They go to the break room, tell Jimbo they have a call on 3. Jimbo goes to any phone (break room phone, his phone, etc) and presses 3 to pick up the call.
Edit: Sorry for all the edits, trying to be clear as possible
This is why I referenced the car lot - basically you put a caller on hold, then find some way of telling Jimbo there is a call sitting there for him, then forget about the call. Question, does the call ring back to you if Jimbo or whomever doesn't pick up the call after x amount of time?
When I presented this option (in leu of the ability to put a call onto someone's phone on hold) many complained about the potential of the wrong person grabbing the call then that person not being able to put the call back in the same spot - so now the intended person can't find the call or the call being forgotten.
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NodeBB 1.7.0 released today!
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@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
BLF - as in a button blinking to know when your boss was on the phone or not?
What exactly is directed parking - perhaps there is some benefit I'm just not understanding.
I assign Park 1, Park 2 and Park 3 BLF keys on each phone.
Someone is on a call. They need to give the call to someone else and dont want to transfer because they dont know if Jimbo is at his desk. They park it by hitting Park 1, 2 or 3 (whatever lot is not in use and not green). Now that button is parked the call turns green.
They go to the break room, tell Jimbo they have a call on 3. Jimbo goes to any phone (break room phone, his phone, etc) and presses 3 to pick up the call.
Edit: Sorry for all the edits, trying to be clear as possible
This is why I referenced the car lot - basically you put a caller on hold, then find some way of telling Jimbo there is a call sitting there for him, then forget about the call. Question, does the call ring back to you if Jimbo or whomever doesn't pick up the call after x amount of time?
Yes, by default 60 seconds. Most commonly users ask for it to be extended to 5 minutes.
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@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
BLF - as in a button blinking to know when your boss was on the phone or not?
What exactly is directed parking - perhaps there is some benefit I'm just not understanding.
I assign Park 1, Park 2 and Park 3 BLF keys on each phone.
Someone is on a call. They need to give the call to someone else and dont want to transfer because they dont know if Jimbo is at his desk. They park it by hitting Park 1, 2 or 3 (whatever lot is not in use and not green). Now that button is parked the call turns green.
They go to the break room, tell Jimbo they have a call on 3. Jimbo goes to any phone (break room phone, his phone, etc) and presses 3 to pick up the call.
Edit: Sorry for all the edits, trying to be clear as possible
This is why I referenced the car lot - basically you put a caller on hold, then find some way of telling Jimbo there is a call sitting there for him, then forget about the call. Question, does the call ring back to you if Jimbo or whomever doesn't pick up the call after x amount of time?
When I presented this option (in leu of the ability to put a call onto someone's phone on hold) many complained about the potential of the wrong person grabbing the call then that person not being able to put the call back in the same spot - so now the intended person can't find the call or the call being forgotten.
When you are replacing a key system where they had line 1, 2, 3, 4 on every phones it's met with a lot of resistance in most offices.
And it makes sense to me. I always try to make the new system do the things the old system did, rather than preaching about how they need to change their ways.
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@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
BLF - as in a button blinking to know when your boss was on the phone or not?
What exactly is directed parking - perhaps there is some benefit I'm just not understanding.
I assign Park 1, Park 2 and Park 3 BLF keys on each phone.
Someone is on a call. They need to give the call to someone else and dont want to transfer because they dont know if Jimbo is at his desk. They park it by hitting Park 1, 2 or 3 (whatever lot is not in use and not green). Now that button is parked the call turns green.
They go to the break room, tell Jimbo they have a call on 3. Jimbo goes to any phone (break room phone, his phone, etc) and presses 3 to pick up the call.
Edit: Sorry for all the edits, trying to be clear as possible
This is why I referenced the car lot - basically you put a caller on hold, then find some way of telling Jimbo there is a call sitting there for him, then forget about the call. Question, does the call ring back to you if Jimbo or whomever doesn't pick up the call after x amount of time?
When I presented this option (in leu of the ability to put a call onto someone's phone on hold) many complained about the potential of the wrong person grabbing the call then that person not being able to put the call back in the same spot - so now the intended person can't find the call or the call being forgotten.
When you are replacing a key system where they had line 1, 2, 3, 4 on every phones it's met with a lot of resistance in most offices.
And it makes sense to me. I always try to make the new system do the things the old system did, rather than preaching about how they need to change their ways.
There you go again, trying to do what's best for the business. It's like you want to do a good job or something.
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@travisdh1 said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
BLF - as in a button blinking to know when your boss was on the phone or not?
What exactly is directed parking - perhaps there is some benefit I'm just not understanding.
I assign Park 1, Park 2 and Park 3 BLF keys on each phone.
Someone is on a call. They need to give the call to someone else and dont want to transfer because they dont know if Jimbo is at his desk. They park it by hitting Park 1, 2 or 3 (whatever lot is not in use and not green). Now that button is parked the call turns green.
They go to the break room, tell Jimbo they have a call on 3. Jimbo goes to any phone (break room phone, his phone, etc) and presses 3 to pick up the call.
Edit: Sorry for all the edits, trying to be clear as possible
This is why I referenced the car lot - basically you put a caller on hold, then find some way of telling Jimbo there is a call sitting there for him, then forget about the call. Question, does the call ring back to you if Jimbo or whomever doesn't pick up the call after x amount of time?
When I presented this option (in leu of the ability to put a call onto someone's phone on hold) many complained about the potential of the wrong person grabbing the call then that person not being able to put the call back in the same spot - so now the intended person can't find the call or the call being forgotten.
When you are replacing a key system where they had line 1, 2, 3, 4 on every phones it's met with a lot of resistance in most offices.
And it makes sense to me. I always try to make the new system do the things the old system did, rather than preaching about how they need to change their ways.
There you go again, trying to do what's best for the business. It's like you want to do a good job or something.
Eh, sometimes changing processes is what's best for the business. Not saying this is right or wrong but each case should be evaluated.
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@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@bigbear said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
@dashrender said in What Are You Doing Right Now:
@scottalanmiller said in What Are You Doing Right Now:
o few business features. And as you add users, their cost goes through the roof, while with other models cost stays nearly fla
Yep, I had a customer on DialPad, at 3 it totally made sense to be there, at 6 it became time to look at hosted FreePBX.
I'm surprised that the number was that low. DialPad is 25% cheaper than RingCentral, I'd expect needing more like 15 people to go to a hosted FreePBX solution at least. DP looks like a pretty nice solution overall. Did you ever compare it to RC?
Nope. I'm not doing this at a full business level like JB is... I'm cutting my teeth on it. So they aren't paying much more than costs, so FreePBX comes in very cheap.
Plus I said look at FreePBX - but again, because low costs + me learning.. AND we know they will be adding another 6+ extensions in the next 6 months... avoiding the porting issues would be good (took 5 weeks to port the number this time).
What kind of phones are you using?
And I have another big question: Am I the only one that gives small offices under 50 phones 2 to 3 directed parking buttons? To give that key system-like feature of "Hey theres a call on 2 for you"
Yealink T46S phones.
I have zero parking buttons at this time.
We're not a car dealership - putting a call on hold and then telling someone - hey go get it.. I guess some businesses need that. We don't in my day job, nor does this client. Instead they just transfer the calls directly to the person, after making sure they are there to take it.
I have replaced hundreds of key systems over the years, and early on I started with directed parking and they loved it. But I notice in my circles I hang out it some are baffled at why it mattered.
I feel like BLF and directed parking buttons was a major factor in beating RingCentral and 8x8 for years.
BLF - as in a button blinking to know when your boss was on the phone or not?
What exactly is directed parking - perhaps there is some benefit I'm just not understanding.
I assign Park 1, Park 2 and Park 3 BLF keys on each phone.
Someone is on a call. They need to give the call to someone else and dont want to transfer because they dont know if Jimbo is at his desk. They park it by hitting Park 1, 2 or 3 (whatever lot is not in use and not green). Now that button is parked the call turns green.
They go to the break room, tell Jimbo they have a call on 3. Jimbo goes to any phone (break room phone, his phone, etc) and presses 3 to pick up the call.
Edit: Sorry for all the edits, trying to be clear as possible
This is why I referenced the car lot - basically you put a caller on hold, then find some way of telling Jimbo there is a call sitting there for him, then forget about the call. Question, does the call ring back to you if Jimbo or whomever doesn't pick up the call after x amount of time?
When I presented this option (in leu of the ability to put a call onto someone's phone on hold) many complained about the potential of the wrong person grabbing the call then that person not being able to put the call back in the same spot - so now the intended person can't find the call or the call being forgotten.
When you are replacing a key system where they had line 1, 2, 3, 4 on every phones it's met with a lot of resistance in most offices.
And it makes sense to me. I always try to make the new system do the things the old system did, rather than preaching about how they need to change their ways.
Oh you and @JaredBusch must get along great at parties. HA
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@bigbear said in What Are You Doing Right Now:
When you are replacing a key system where they had line 1, 2, 3, 4 on every phones it's met with a lot of resistance in most offices.
OK that makes sense I guess. The company I'm convert has a really old system like that. Luckily there is very little transferring going on, so the desire to keep that type of functionality it gone.
Additionally, the old system they had dialed out only as the assigned POTS line, which meant that callers were calling back directly on those other numbers. This behavior is highly undesired. So they are more willing to get rid of the "line" idea.
