HelpDesk Ticketing System
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@IRJ said in HelpDesk Ticketing System:
Anybody ever heard of Helpy? It looks pretty nice and it's opensource
New to me.
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@IRJ said in HelpDesk Ticketing System:
Here is the live demo
I really like the support pipeline at the top and the color coded status.
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It's open source, too!!
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Beat me to it, its being actively developed. Last commit was two days ago.
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@scottalanmiller What are the odds, they have their own scott miller.
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Hosted is very cheap, too.
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@tiagom said in HelpDesk Ticketing System:
@scottalanmiller What are the odds, they have their own scott miller.
We are everywhere.
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@tiagom said in HelpDesk Ticketing System:
@IRJ said in HelpDesk Ticketing System:
Here is the live demo
I really like the support pipeline at the top and the color coded status.
What are the demo login details?
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@scottalanmiller Username: [email protected] / Password: 12345678
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@tiagom said in HelpDesk Ticketing System:
@scottalanmiller Username: [email protected] / Password: 12345678
Thanks. So first look says that it is a very simplistic system. Basically like a private chat. Probably pretty functional, but very basic.
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I tried installing it on Ubuntu and ran into some issues. The installation is very complicated. I have never dealt with ruby before.
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@scottalanmiller Yea for sure, but in my case that is basically what how we use spiceworks helpdesk. I added in the helpdesk customization to at least be able to see open/closed/unassigned at a glance.
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It's not screen efficient at all. Looks nice in pictures, but attempting to use it even one response on Danielle's 28" monitors and the first response doesn't fit onto the screen!
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Spiceworks doesn't seem any better in screen efficiency, i have to scroll every time just to see the ticket after clicking on one.
The support pipeline can be made smaller to recover some screen real estate. Also looks like the "This is a demo of Helpy" message is taking up a lot of space, which wont be in the actual deployments. Overall i think i like the layout better than spiceworks.
Unfortunately spiceworks is the only help desk that i have actual real world experience, i'm sure that are superior products out there that i just haven't been exposed to.
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@tiagom said in HelpDesk Ticketing System:
Spiceworks doesn't seem any better in screen efficiency, i have to scroll every time just to see the ticket after clicking on one.
That's a key reason that we want to move away from it.
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@tiagom said in HelpDesk Ticketing System:
Unfortunately spiceworks is the only help desk that i have actual real world experience, i'm sure that are superior products out there that i just haven't been exposed to.
No one seems to have anything that is actually all that good.
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I LOVE salesforce and yes it can be used and has pieces for a helpdesk system. I wish we could afford that but holy jeez that can't be justified at all.
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It is a constant conversation here about building a Helpdesk system cause nothing really works great.
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I'd be willing to take a stab at it. I've already got a dev environment set up and started putting one together...
Once I get some input forms on it, I'll need some bogus data... or some folks to input bogus data for testing purposes.
