Zoho ManageEngine ServiceDesk Plus is Now Free!
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@Marcelo said:
@scottalanmiller Definately nice. wish i had a venue to test it at. will see about firing up my VMs....
They have a SaaS version that is perfect if you are not an MSP.
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Very cool. I will have to pick up a copy.
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@Chamele0n said:
Very cool. I will have to pick up a copy.
We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.
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@scottalanmiller said:
@Chamele0n said:
Very cool. I will have to pick up a copy.
We're running it, it is pretty slick. Very hard core, loaded with features so be prepared for some learning curve.
Which means I don't really have time to play with it at this moment. time to make myself a reminder so I DO look at it in a few months.
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We've had @katie working on it for us.
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@JaredBusch It's got a nice interface. I need to play with it more. Please share your thoughts when you get around to working on it.
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@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
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@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
I've worked for NTG since 2008, in a full time capacity as of 1/1/14.
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@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
Yeah. The ability to easily associate who works for whom is needed here.
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@scottalanmiller said:
@Dashrender said:
@scottalanmiller said:
We've had @katie working on it for us.
I didn't realize Katie worked for NTG.
Yeah. The ability to easily associate who works for whom is needed here.
Agreed, I don't have names memorized like some, so knowing who is a vendor and what company they work for would be great!
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mostly NTG. I'm a one man shop. HTS hub tech solutions most vendors have @ vendor name beside their name
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@scottalanmiller Just found this on my own a couple of weeks ago, while researching other help desk products to replace SW (which has been totally adequate, but we have additional needs). You can request a free license for however many staff you want. So far this is my top pick (over osTicket), just need to figure out how to get it to work on a Windows PC with XAMPP - email just isn't cooperating!
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Have you looked at their hosted product? That is free too.
Running on Linux was very easy. We demonstrated it on Linux but used their hosted option when we went live.
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@scottalanmiller ooh I missed that their hosted product was also free - awesome! We frequently get HIPAA-protected info in our help desk tickets, so I'd need to look into their TOS and security, but that just might work.
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The hosted didn't go free till about a week after the in premise did so a lot of news reports missed it.
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And ManageEngine is here in the community too so there are people to reach out to.
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I am having trouble finding the hosted option. Does anyone have a direct link to sign up for it?
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ManageEngine Service Desk+ OnDemand
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The hosted one doesn't appear to be free (yet); when I select the "Standard" version, it tells me that it's a 30-day free trial.
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It really is free. The site must not be updated. Several people here in the community have been on it for a while and ManageEngine stated that it was free too.
