Getting Started with DreamHost
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Looks like you weren't the only one. Someone else on Facebook complained of something similar.
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Just checked, they tried to charge us too! Looks fishy.
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@scottalanmiller said:
Just checked, they tried to charge us too! Looks fishy.
This is really odd. They used to have such a good reputation.
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The charge has not gone completely through, yet, so we cannot begin the process of disputing it. I'm pretty unhappy that they pull this "wait three hours and don't bother us" bullsh!t, then don't bother to set up the account (accidents happen, but having that three hour hold once they've charged you is not cool, they don't warn you, they just don't set up your account), then failing everything don't refund nor provide notice that something was wrong, then don't have any way to contact them except through a rather crappy ticketing interface that demands inappropriate information from you and then they don't respond to that either. When an issue is wrongful billing for services not delivered, you freaking respond.
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@scottalanmiller said:
Just checked, they tried to charge us too! Looks fishy.
Yeah and this really doesn't look good on them https://discussion.dreamhost.com/thread-145568.html
"Thank you for contacting us for support. I see that our approvals team sent you an email update. They have your reply ticket and will update you as soon as possible, thank you for your continued patience it is appreciated, "
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@thecreativeone91 looks to be how things are working there right now. Glad that we caught this when we did and did not actually get our sites moved over to them. Would have really sucked to learn that they were like this after being somewhat beholden to them.
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It's the end of day on Monday, still not a peep from Dreamhost. Not so much as an email.
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@scottalanmiller They deleted posts on Facebook about billing issues today. Also noticed if you overpaid they said they don't refund it's only a credit on your account.
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@thecreativeone91 said:
@scottalanmiller They deleted posts on Facebook about billing issues today. Also noticed if you overpaid they said they don't refund it's only a credit on your account.
Sounds like these guys have moved into the "crooks" category. That's not a mistake at that point, that's covering up what they are doing. We will be filing a complaint with American Express.
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At this point, I think it would be crazy to even think of doing business with them. They've fallen into the "avoid at all costs" bucket.
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Thanks for checking them out.
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Someone had to take the bullet to see how they were
It's sad, we had no idea that they were having problems. This came as a total surprise. We've been hearing good things about them for years. -
Okay, we did get our ticket completed and they cancelled the account and refunded out charge. So all is well at this point. Nothing more to be done. Unfortunate that it worked out this way. I think that it is very foolish the way that they keep customers at arm's length and don't set up accounts promptly leaving people to have things fail without feedback. There was no need for it to work this way. Had they created the account properly, let us sign in and given us prompt support like their competitors did, we could have had this resolved in five minutes. Instead it turned into days of us being very unhappy and switching to another service before they could figure out how to resolve their issues.
Never demand that customers have a "consider our competition" time when signing them up. How dumb can you be? "We know you've signed up and want to be our customer, but wouldn't it be great if you looked at our competition and tried them out first? So now that we've promised you service, we're going to withhold that indefinitely and you're only recourse will be to suck it up or try our competitors. Thanks, have a nice day."
WTF
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Glad to see that they at least resolved things in the end.
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Apparently they aren't even trying to look like a decent company anymore. This is a email I got from them today. I guess it's suppose to be funny.
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@thecreativeone91 said:
Apparently they aren't even trying to look like a decent company anymore. This is a email I got from them today. I guess it's suppose to be funny.
LOL! If the cupcakes can't even get their email system right (think marketing), then how can you expect them to get their hardware config and management correct?
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I've had Dreamhost for a few years now, and we've never really had any issues with them, but then again, we setup our account back in 2012 or so (I can't remember).
The Control Panel is a bit kludgy, but it works. That really sucks that you had so many problems. I'd bet if I were to sign up today, I'd have similar issues.
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The primary issue with DreamHost is they hit capacity, a lot, because their unlimited everything often causes people to fill up drives, put in thousands of domains for their crappy WordPress "blogs," and the system itself does not automatically scale, new machines have to be set up and sometimes accounts moved around. Furthermore their front end does not communicate well with the backend so if there are these problems accounts are pushed to setup anyway and problems like @scottalanmiller's are created.
It's certainly an infrastructure problem, however since it's more of a classic shared host infrastructure it's going to take a lot of time, money, and effort to move it to something more scalable. They certainly seem to be moving in that direction, but when you have who knows how many people signing up per day and beating the absolute hell out of your systems, it's a long road.
Overall I've used them for about 10 years (personal stuff, DNS [yes, I'm serious]) and they're pretty great compared to other shared web hosts, especially when it comes to trust worthiness and user care, in other words I'd think DreamHost would feed my dogs if I asked them to, however I don't think Hostgator would -- if that analogy makes sense.
