Frist time Headset ?
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I'd think about what the primary purpose of the headset is before considering options.
Things to consider:
- What's the environment like where you are sitting?
- Do you need to hear people around you?
- Do you need to be able to move around while on a call?
- Are you going to take calls when you're out and about (not at your desk)?
- How many hours per day are you going to use it?
- Do you going to take it on and off many times per day?
- Are you going to use it for taking helpdesk calls or other things as well?
I'd look for different things depending on how and where you going to use it.
There is a big difference between a super-light monaural "call-center" headset and a "gaming" headset for example. Both will work, but one will be much better than the other in different scenarios.
Just looking at Jabra's site gives you an idea of the different types of headsets you can choose from:
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Good things to think about ; using this to track some ideas
@Pete-S said in Frist time Headset ?:
What's the environment like where you are sitting?
Working from home so household noise as well as kid being home during shifts etc. so noise cancelling will be nice.
Do you need to hear people around you?
on occasion - with the kid home, yes. but not necessarily important.
Do you need to be able to move around while on a call?
no, should be okay without moving around while on calls.
Are you going to take calls when you're out and about (not at your desk)?no softphone through zendesk , wont be taking the calls with me
How many hours per day are you going to use it?
7-8 off and on
Do you going to take it on and off many times per day?
probably - wont be taking the headset to get coffee or go to the restroom.
Are you going to use it for taking helpdesk calls or other things as well?
Helpdesk and meetings mostly - thankfully I wont be answering calls direct unless they are transferred to me.
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@WrCombs said in Frist time Headset ?:
probably - wont be taking the headset to get coffee or go to the restroom.
Meh, I don't bother to take it off for a trip to those locations.. The former, I continue to talk. The latter, not so much. Don't answer there either..
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@JaredBusch said in Frist time Headset ?:
@WrCombs said in Frist time Headset ?:
probably - wont be taking the headset to get coffee or go to the restroom.
Meh, I don't bother to take it off for a trip to those locations.. The former, I continue to talk. The latter, not so much. Don't answer there either..
but wouldn't i have to answer at my desk anyway ?
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@WrCombs said in Frist time Headset ?:
but wouldn't i have to answer at my desk anyway ?
Depends on the phone app and the headset. I prefer something where the button on the headset can at least pickup and hang up.
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@JaredBusch said in Frist time Headset ?:
@WrCombs said in Frist time Headset ?:
but wouldn't i have to answer at my desk anyway ?
Depends on the phone app and the headset. I prefer something where the button on the headset can at least pickup and hang up.
We can set it up to go to our phones, but I'm not putting call forwarding to my cell phone - I'll just use zendesk phone once i get access is my thought process.
I wont be using a headset for cell phone. -
@WrCombs said in Frist time Headset ?:
@JaredBusch said in Frist time Headset ?:
@WrCombs said in Frist time Headset ?:
but wouldn't i have to answer at my desk anyway ?
Depends on the phone app and the headset. I prefer something where the button on the headset can at least pickup and hang up.
We can set it up to go to our phones, but I'm not putting call forwarding to my cell phone - I'll just use zendesk phone once i get access is my thought process.
I wont be using a headset for cell phone.Nothing I said referenced your cell phone.
Example:
The Sangoma Phone desktop app on my Mac does not work with the hangup command (double tap) on my Indy Fuel earbuds. But the SangomaConnect app on my mobile phone does work correctly.Now likely the problem is the the earbuds don't do ANYTHING on the Mac, as they were likely never designed for it. But the do volume control, pickup, and hangup just fine on the iPhone.
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@JaredBusch said in Frist time Headset ?:
@WrCombs said in Frist time Headset ?:
@JaredBusch said in Frist time Headset ?:
@WrCombs said in Frist time Headset ?:
but wouldn't i have to answer at my desk anyway ?
Depends on the phone app and the headset. I prefer something where the button on the headset can at least pickup and hang up.
We can set it up to go to our phones, but I'm not putting call forwarding to my cell phone - I'll just use zendesk phone once i get access is my thought process.
I wont be using a headset for cell phone.Nothing I said referenced your cell phone.
Example:
The Sangoma Phone desktop app on my Mac does not work with the hangup command (double tap) on my Indy Fuel earbuds. But the SangomaConnect app on my mobile phone does work correctly.Now likely the problem is the the earbuds don't do ANYTHING on the Mac, as they were likely never designed for it. But the do volume control, pickup, and hangup just fine on the iPhone.
I dont have a phone app - but if I did, it would go where? my cell phone - so indirectly you did.
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@WrCombs said in Frist time Headset ?:
I dont have a phone app
You do....
@WrCombs said in Frist time Headset ?:
I'll just use zendesk phone once i get access is my thought process.
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@JaredBusch said in Frist time Headset ?:
@WrCombs said in Frist time Headset ?:
I dont have a phone app
You do....
@WrCombs said in Frist time Headset ?:
I'll just use zendesk phone once i get access is my thought process.
zendesk phone come from zendesk, its a feature of the ticketing system , no special application needed.
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@WrCombs said in Frist time Headset ?:
@JaredBusch said in Frist time Headset ?:
@WrCombs said in Frist time Headset ?:
I dont have a phone app
You do....
@WrCombs said in Frist time Headset ?:
I'll just use zendesk phone once i get access is my thought process.
zendesk phone come from zendesk, its a feature of the ticketing system , no special application needed.
That is your phone app. I never said it had to be something separate. But it can still work with your headset depending on how the web app is designed.
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@WrCombs said in Frist time Headset ?:
@Pete-S said in Frist time Headset ?:
What's the environment like where you are sitting?
Working from home so household noise as well as kid being home during shifts etc. so noise cancelling will be nice.
Active Noise Cancellation (for your ears) works best when you have background noise like a busy open office environment or while traveling on an airplane. It will not work well on incidental noise like someone slamming with pots, dropping something or screaming.
So in your case it will probably not help that much unless you're sitting next to the washing machine, a noisy AC or something like that.
What will work is passive noise cancellation, which is just that external sound is blocked by the headphones. That will block all kinds of noise so that what I think you should get if you need to concentrate.
Since you're using it all day but maybe not all the time I would look for a headset that's middle of the road, good mic and ergonomics, passive noise cancelling. And wired since you don't need to move around and not too expensive.
Something like Jabra Evolve2 40.
About $115 on amazon for the stereo version with USB.
BTW, it has noise cancellation on the mic - for the benefit of the person you're talking to.
PS.
Next step up which is much lighter is the professional call center type model Jabra Engage 50. Right now it's only about $135 for the stereo model on amazon. Usually it's way more expensive. I would get this one but both will work. -
@scottalanmiller said in Frist time Headset ?:
If I need Bluetooth, I just use Tozo earbuds from Amazon. Cheap and work really well. For my work headset, whatever cheap Logitech we get at the local store. I keep it simple.
Wow - I've found the store Logitech ones to be about the most uncomfortable things on the planet!
At least what they have here at Best Buy.
Other models from Logitech are much more comfortable, but I've had to order from DCW or Amazon.
To bad they aren't supplying you with a real phone - but it's kinda meh either way.
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@JaredBusch said in Frist time Headset ?:
@WrCombs said in Frist time Headset ?:
probably - wont be taking the headset to get coffee or go to the restroom.
Meh, I don't bother to take it off for a trip to those locations.. The former, I continue to talk. The latter, not so much. Don't answer there either..
Lier!
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@Dashrender said in Frist time Headset ?:
Wow - I've found the store Logitech ones to be about the most uncomfortable things on the planet!
I've had some comfy and some awful. Sadly, my current is awful.
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@Dashrender said in Frist time Headset ?:
Other models from Logitech are much more comfortable, but I've had to order from DCW or Amazon.
I've gotten good at teh store, too.
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@Dashrender said in Frist time Headset ?:
To bad they aren't supplying you with a real phone - but it's kinda meh either way.
I need to have a word with Andy about that.
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Mentioned that I was having issues with my headset to one of my coworkers - I guess we have a standard issue headset offered by the company.
https://www.amazon.com/dp/B08WJRMW17/ref=cm_sw_r_api_i_3YW5JM7SC9CNTRGQGTVK_0?th=1
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@WrCombs said in Frist time Headset ?:
Mentioned that I was having issues with my headset to one of my coworkers - I guess we have a standard issue headset offered by the company.
https://www.amazon.com/dp/B08WJRMW17/ref=cm_sw_r_api_i_3YW5JM7SC9CNTRGQGTVK_0?th=1
Issue being that it cuts out and have spirts of static mid conversation and that i was looking to replace.
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@WrCombs said in Frist time Headset ?:
Mentioned that I was having issues with my headset to one of my coworkers - I guess we have a standard issue headset offered by the company.
https://www.amazon.com/dp/B08WJRMW17/ref=cm_sw_r_api_i_3YW5JM7SC9CNTRGQGTVK_0?th=1
It does seem kinda weird that either a) they supply you with one or b) they reimburse you for providing one of your own.
Though perhaps we don't have all the information.
