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    UniFi Network With "Isolated" Access Points and Extenders

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    • garak0410G
      garak0410
      last edited by

      I'm appealing to the Ubiquity experts here...

      How do you fix the annoying "ISOLATED" issue. I think this would resolve the issues of the extenders not pushing out very far...I need it to go less than 100 feet to a generator that is WiFi capable and not only does it cut out but the "app" for the generator doesn't' want to accept the password for the SSID.

      6dce4dfe-4160-42ca-8d1a-a5ccb06e264a-image.png

      Thanks!
      Brian

      J 1 Reply Last reply Reply Quote 0
      • J
        JasGot @garak0410
        last edited by

        @garak0410 The wired unit shouldn't be isolated. I have had this many times. The only solution for us was to SSH to the unit and factory reset it, then re-adopt it.

        J 1 Reply Last reply Reply Quote 2
        • J
          JasGot @JasGot
          last edited by

          @jasgot said in UniFi Network With "Isolated" Access Points and Extenders:

          @garak0410 The wired unit shouldn't be isolated. I have had this many times. The only solution for us was to SSH to the unit and factory reset it, then re-adopt it.

          Since you have the IP of both, you should be able to SSh to both. If not, you'll need a paper clip 😞

          garak0410G 1 Reply Last reply Reply Quote 2
          • garak0410G
            garak0410 @JasGot
            last edited by

            @jasgot said in UniFi Network With "Isolated" Access Points and Extenders:

            @jasgot said in UniFi Network With "Isolated" Access Points and Extenders:

            @garak0410 The wired unit shouldn't be isolated. I have had this many times. The only solution for us was to SSH to the unit and factory reset it, then re-adopt it.

            Since you have the IP of both, you should be able to SSh to both. If not, you'll need a paper clip 😞

            I actually used a SIM tool to reset it before I left and it oddly didn't reset...guess I need to hold it longer.

            I find it odd that the other extenders went OFFLINE too.

            The In-Law Access Point is actually just PoE powered and in the, well, in-law room. It may show wired on the network but it isn't.

            DashrenderD 1 Reply Last reply Reply Quote 0
            • garak0410G
              garak0410
              last edited by

              Here is a description of the topology:

              Cloud Key Plugged into Primary Switch (that's the fiber modem resting on top)
              fib_cloud_key.jpg
              fib_01.jpg

              Fiber modem is plugged into the Pepwave Router/Gateway into LAN/WAN and the LAN&Console port goes back to our Uni Switch.
              fib_02.jpg

              The AccessPoint called CLOSET is plugged into this switch.

              The AccessPoint called STORAGE ROOM is plugged into an 8 port UniSwitch upstairs which has a cable that goes down to the Primary Switch.

              The AccessPoint called IN-LAW ACCESS POINT was configured on the primary switch and then I moved it to the In-Law room in hopes it will boost signal outside. It is just plugged in POE and shows up on network as WIRED for some reason but shows ISOLATED.

              fib_03.jpg

              I'm ready to factory reset devices if I need to but lord help me if I have to create a new Wi-Fi SSID and password...which I shouldn't...

              My goal now is to fix the ISOLATION issues and make sure that farthest AP (IN-LAW) can give enough Wi-FI outside to his generator to connect. I am heading to his house now and hope to have it done by 12 central if I can.

              garak0410G 1 Reply Last reply Reply Quote 0
              • garak0410G
                garak0410 @garak0410
                last edited by

                Well, I reconnected IN LAW ACCESS POINT to the wired network, it readopted, set to Mesh, put it back on PoE only and while it took a bit (because I had to reboot every device), we are working now!

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                • garak0410G
                  garak0410
                  last edited by garak0410

                  Well, I thought I was done with this project...I did fix the Isolated issue and got his generator connected but now he wrote me today saying mostly his televisions and phones are not connecting:

                  1db9f4be-3374-4828-ba76-73937c49eb4b-image.png

                  I think this is because of the 3 OFFLINE devices shown earlier in this post...I do have 3 more Beacons to install but he won't let me do it when his wife is home...not that this is the answer to the problems but worth a try...the "Living Room TV" should be getting a fair signal from the CLOSET AP.

                  I have a new BEACON in his study and it is strong and that is pretty much the only room he goes into.

                  One thing of note...this house is full of thick, high quality timber/wood walls. And it just may have to have a "ton" of Extenders...

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                  • DashrenderD
                    Dashrender @garak0410
                    last edited by

                    This post is deleted!
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                    • DashrenderD
                      Dashrender
                      last edited by

                      Extenders aren't really the answer.

                      If you can't do real ethernet - I'd consider using ethernet over Power to get another or two wired level APs around that place.

                      You've mentioned that the construction is rather dense - you're halving the max bandwidth each time you setup an extender (half of max for a given extender, etc) - moving back to wired will bring about your best results.

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