Headsets for use with Softphones - recommendations
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@DustinB3403 said in Headsets for use with Softphones - recommendations:
For a soft phone approach, any USB headset would work. We previously deployed Logitech H390's out (because of cost). They work, but no one likes them.
That's basically what we tend to use.
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@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.
oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...
Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).
Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.
Now you'd be using MS Teams if that was your provider.
I think ALL of mine asked for headsets.
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@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.
We use both, but AFAIK everyone talks on the headset.
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@scottalanmiller said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.
oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...
Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).
Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.
Now you'd be using MS Teams if that was your provider.
I think ALL of mine asked for headsets.
Yeah but different use case from your standpoint and the org I was at. The only people who may need a headset with where I was, truly would've been reception.
Most other people use their cellphones (before any change) or a proper desk phone. The learning curve of "answer" your computer when it rings is what through people for loops.
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@scottalanmiller said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.
oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...
Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).
Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.
Now you'd be using MS Teams if that was your provider.
I think ALL of mine asked for headsets.
to the computer? Or from a deskphone?
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I'd go for a bluetooth headset that works with both computers, smartphones and deskphones (with BT).
We use Plantronics Voyager Legend. Has a very good noise cancelling mic and decent battery life (7 hours of talk). Can connect to two devices at the same time. -
@Dashrender said in Headsets for use with Softphones - recommendations:
@scottalanmiller said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.
oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...
Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).
Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.
Now you'd be using MS Teams if that was your provider.
I think ALL of mine asked for headsets.
to the computer? Or from a deskphone?
Deskphones
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@scottalanmiller said in Headsets for use with Softphones - recommendations:
@Dashrender said in Headsets for use with Softphones - recommendations:
@scottalanmiller said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.
oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...
Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).
Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.
Now you'd be using MS Teams if that was your provider.
I think ALL of mine asked for headsets.
to the computer? Or from a deskphone?
Deskphones
yeah, not where I was going with this thread
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@Dashrender said in Headsets for use with Softphones - recommendations:
@scottalanmiller said in Headsets for use with Softphones - recommendations:
@Dashrender said in Headsets for use with Softphones - recommendations:
@scottalanmiller said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender said in Headsets for use with Softphones - recommendations:
@DustinB3403 said in Headsets for use with Softphones - recommendations:
@Dashrender People simply didn't want to have their handset taken away and replaced with a headset. This org was not a call center by any means.
oh.. OK yeah, we're going to have a bit of hard times around here for the same reasons... but I expect many will like the new freedom they'll have to work from anywhere in the building, not tied to a specific desk. But time will tell...
Yeah I tried to get my management team at the time to perform a survey of the options, eventually they did, and something like 98% of respondents said they wanted a handset (and not a headset).
Of course, they all got headsets anyways. This was also on Microsoft SfB exclusively for the phone. Only conference rooms and private offices/reception had actual phones.
Now you'd be using MS Teams if that was your provider.
I think ALL of mine asked for headsets.
to the computer? Or from a deskphone?
Deskphones
yeah, not where I was going with this thread
No one had a clue where you were going because you are unclear until posts in.
You want wireless headsets for users that move around the office and use a softphone on their laptop.
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We pretty much exclusively using Jabra Evolve 75
https://www.jabra.com/business/office-headsets/jabra-evolve/jabra-evolve-75
