Expect Discussions, Not Answers
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I agree with this. Now if the thread is about something technical and two or three people get into a discussion on fishing (sorry @IRJ, first thing that came to mind) because of one comment inside a guy's post then that is derailing. However, if the OP expected the conversation to go one way and it goes the other, and it is on point, my belief has always been to let the conversation play out.
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@thanksaj said:
I agree with this. Now if the thread is about something technical and two or three people get into a discussion on fishing (sorry @IRJ, first thing that came to mind) because of one comment inside a guy's post then that is derailing. However, if the OP expected the conversation to go one way and it goes the other, and it is on point, my belief has always been to let the conversation play out.
I'm not very good at fishing, unless by fishing you mean catching seaweed and blowfish and then I'm ace.
:trollface:
Sorry, couldn't help it -
Thread derailment can be a good thing as it can get to the underlying issue that the OP has yet to discover (excluding my above post
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@thanksaj said:
However, if the OP expected the conversation to go one way and it goes the other, and it is on point, my belief has always been to let the conversation play out.
But as the OP of the topic/request, I do feel it's their place to narrow the scope if they don't like a specific direction that things are headed - ultimately that might hurt them, they might not get an answer, but it was their question.
Another thing that I'm sure we all agree upon is that many times people just don't know what they are asking. They've heard a buzz word, or been told 'it must have RAID 5' and so they just go out and ask. The OPs lack of knowledge means they can't really understand what they are being told, so they might think things are going off topic.
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@Dashrender said:
@thanksaj said:
However, if the OP expected the conversation to go one way and it goes the other, and it is on point, my belief has always been to let the conversation play out.
But as the OP of the topic/request, I do feel it's their place to narrow the scope if they don't like a specific direction that things are headed - ultimately that might hurt them, they might not get an answer, but it was their question.
Another thing that I'm sure we all agree upon is that many times people just don't know what they are asking. They've heard a buzz word, or been told 'it must have RAID 5' and so they just go out and ask. The OPs lack of knowledge means they can't really understand what they are being told, so they might think things are going off topic.
Exactly. Most people ask a single question when they really don't even know the right questions to be asking, usually based on buzz words, etc. I say let discussions happen as they happen, and all will benefit.
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@Dashrender said:
But as the OP of the topic/request, I do feel it's their place to narrow the scope if they don't like a specific direction that things are headed - ultimately that might hurt them, they might not get an answer, but it was their question.
I don't agree. If they want people to provide answers in a public forum, for free, they need to accept some amount of people trying to get the right answers - for everyone not just the OP. If you want to control the scope, you hire consultants. If you want a discussion that you don't control, you go to a public forum. It's a public discussion, not owned by the OP.
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@Dashrender said:
Another thing that I'm sure we all agree upon is that many times people just don't know what they are asking. They've heard a buzz word, or been told 'it must have RAID 5' and so they just go out and ask. The OPs lack of knowledge means they can't really understand what they are being told, so they might think things are going off topic.
That's a major issue. I see it constantly. People are confused as to what constitutes the topic and when people are discussing the topic.
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@scottalanmiller said:
@Dashrender said:
But as the OP of the topic/request, I do feel it's their place to narrow the scope if they don't like a specific direction that things are headed - ultimately that might hurt them, they might not get an answer, but it was their question.
I don't agree. If they want people to provide answers in a public forum, for free, they need to accept some amount of people trying to get the right answers - for everyone not just the OP. If you want to control the scope, you hire consultants. If you want a discussion that you don't control, you go to a public forum. It's a public discussion, not owned by the OP.
If the OP can't continue to narrow his own discussion, how do you expect to get to an answer?
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@Dashrender said:
@scottalanmiller said:
@Dashrender said:
But as the OP of the topic/request, I do feel it's their place to narrow the scope if they don't like a specific direction that things are headed - ultimately that might hurt them, they might not get an answer, but it was their question.
I don't agree. If they want people to provide answers in a public forum, for free, they need to accept some amount of people trying to get the right answers - for everyone not just the OP. If you want to control the scope, you hire consultants. If you want a discussion that you don't control, you go to a public forum. It's a public discussion, not owned by the OP.
If the OP can't continue to narrow his own discussion, how do you expect to get to an answer?
I agree that the OP should provide clarification on what he is actually looking for throughout the discussion, but he should not be leading it, but rather helping guide it.
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@Dashrender said:
If the OP can't continue to narrow his own discussion, how do you expect to get to an answer?
By not trying to stop people from getting to an answer! The OP rarely knows when a discussion is actually on track or not. If they are allowed to stop people from getting to an answer people never will. The OP should not be able to block that.
Narrowing a discussion is exactly where OPs often go wrong. Unless they are asking a very "break/fix" question with only one possible answer, then the broad discussion is the answer. That's what is often missed. So often people believe that IT has a single answer for everything and forget that there are nearly always options or at least tons of factors that need to be considered. It's crazy. IT isn't like that. You can't ask "which design is best" or "what is the best practice" and expect "an answer." What is needed is a discussion. Even when clear best practices exist they need to be vetted, tested, updated and understood or else you end up with the 1998 problems all over again.
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A big issue that many people don't see though @scottalanmiller is that discussion means nothing to them. They want a clear concise answer, end of story. Not everyone wants to know the how's, why's and alternatives to fix the issue.
Of course understanding what the actual issue is, is very difficult to drag out of someone for the most part. But again a clear cut answer is what a lot of people are looking for.
I understand that a discussion is needed to get to that answer many times. But not everyone's brains works that way.
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@Minion-Queen said:
A big issue that many people don't see though @scottalanmiller is that discussion means nothing to them. They want a clear concise answer, end of story. Not everyone wants to know the how's, why's and alternatives to fix the issue.
Of course understanding what the actual issue is, is very difficult to drag out of someone for the most part. But again a clear cut answer is what a lot of people are looking for.
I understand that a discussion is needed to get to that answer many times. But not everyone's brains works that way.
I can also agree with this. Many people don't want to read an entire thread, even if they post it. They want the nickel version that they can explain easily.
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Unfortunately for that clear concise answer you can't go to a discussion forum - you must seek only one voice. If you're able, you seek two trusted voices and compare and contrast, but if you can't, you simple work with a single source as Scott mentioned earlier.
The sad fact is that people don't realize this understanding either - you want concise single answer - you can only ask one person.
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@Dashrender said:
Unfortunately for that clear concise answer you can't go to a discussion forum - you must seek only one voice. If you're able, you seek two trusted voices and compare and contrast, but if you can't, you simple work with a single source as Scott mentioned earlier.
The sad fact is that people don't realize this understanding either - you want concise single answer - you can only ask one person.
Oh yeah. People go into a discussion forum thinking they will get one answer. HA!
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@thanksaj said:
I can also agree with this. Many people don't want to read an entire thread, even if they post it. They want the nickel version that they can explain easily.
Even when there can be no such version.
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I find most people see life in black and white, whilst I've always seen it in shades of grey. So for them, Apple is definitely better/worse than Android, ESXi is definitely better/worse than Hyper-V etc etc. I sometimes envy them for their certainty. Forums also seem to be heavily populated with people who don't seek answers but instead seek to massage their egos by repeating their own beliefs and opinions.
A lot of threads on Spiceworks seem to start with "I think X, but my boss thinks Y. Please tell me I'm right and he's an idiot."But I studied Economics at University, and that was really three years teaching you that there are no definitive answers to anything and that the world is more complex than you, or anyone else, can ever understand. Maybe I took that into IT with me.
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@Carnival-Boy said:
A lot of threads on Spiceworks seem to start with "I think X, but my boss thinks Y. Please tell me I'm right and he's an idiot."
Yes, there are tons of those! Many more than I would have expected. And sadly, a great number of them are actually "well, your boss has a pretty good point there."
