Provide Foreign Toll-Free Number to US Call Center
-
We need to provide one of our customers a toll-free number in Mexico. This number will be routed to our US-based hosted call center with inContact. InContact says the MRC is about $250, plus usage. I am not sure what the per-minute rate is yet.
We haven't moved away from our PRI to SIP, yet (no active plan, just sometime in the future). Given that, I doubt that our legacy provider will be worth talking to, do you agree?
What do you guys suggest I should look at?
TIA
-
We use voip.ms specifically for toll calling in Mexico. Should work the same for Toll Free. Works great, super cheap. That you have a PRI for US calls shouldn't affect your decision for Mexico.
-
@scottalanmiller said in Provide Foreign Toll-Free Number to US Call Center:
We use voip.ms specifically for toll calling in Mexico. Should work the same for Toll Free. Works great, super cheap. That you have a PRI for US calls shouldn't affect your decision for Mexico.
Thanks. I only mentioned the PRI because we don't currently have a SIP provider at our location; it was more of an aside. I will checkout voip.ms.
-
-
@JaredBusch Thanks!
-
@wrx7m said in Provide Foreign Toll-Free Number to US Call Center:
@scottalanmiller said in Provide Foreign Toll-Free Number to US Call Center:
We use voip.ms specifically for toll calling in Mexico. Should work the same for Toll Free. Works great, super cheap. That you have a PRI for US calls shouldn't affect your decision for Mexico.
Thanks. I only mentioned the PRI because we don't currently have a SIP provider at our location; it was more of an aside. I will checkout voip.ms.
VoIP.MS can foward the call to your regular number.
That would be a bit expensive since you would be paying forthe inbound tollfree and the outbound forward to your normal number.
but it may be cheaper still than what you are currently doing. Or not.
-
@JaredBusch Yeah, I need to see how much it would be for the base MRC and per-minutes, compared to the hosted call center. I would be bypassing my legacy service completely.
-
Damn. They don't have Mexico as an option under toll-free International DID numbers.
Confirmed with their chat support.
-
Should I check out twilio?
Edit-They have Mexico in the search but no results show for toll-free.
-
@wrx7m said in Provide Foreign Toll-Free Number to US Call Center:
Damn. They don't have Mexico as an option under toll-free International DID numbers.
Confirmed with their chat support.
That sucks.
-
Our PRI provider doesn't offer anything either. Guess that is the only choice.
-
@wrx7m said in Provide Foreign Toll-Free Number to US Call Center:
Our PRI provider doesn't offer anything either. Guess that is the only choice.
That would be much harder for them than a voip provider.
-
@wrx7m said in Provide Foreign Toll-Free Number to US Call Center:
Our PRI provider doesn't offer anything either. Guess that is the only choice.
Get a hold of @Phil-CommQuotes to find a provider that can get you your number.
-
@JaredBusch @wrx7m Hope I responded right but yes we can get Toll Free numbers a la carte anywhere in the world (well almost anywhere!). Mexico yes! Hit me up
-
@scottalanmiller said in Provide Foreign Toll-Free Number to US Call Center:
@wrx7m said in Provide Foreign Toll-Free Number to US Call Center:
Our PRI provider doesn't offer anything either. Guess that is the only choice.
That would be much harder for them than a voip provider.
Yeah. That was why it was my "last" ditch effort.
-
@Phil-CommQuotes said in Provide Foreign Toll-Free Number to US Call Center:
@JaredBusch @wrx7m Hope I responded right but yes we can get Toll Free numbers a la carte anywhere in the world (well almost anywhere!). Mexico yes! Hit me up
Message sent
-
@Phil-CommQuotes said in Provide Foreign Toll-Free Number to US Call Center:
@JaredBusch @wrx7m Hope I responded right but yes we can get Toll Free numbers a la carte anywhere in the world (well almost anywhere!). Mexico yes! Hit me up
Thanks to @Phil-CommQuotes (and to @JaredBusch for the referral)- He recommended TollFreeForwarding.com. We have setup a much less expensive Mexican toll-free number to forward to our call center.
-
@wrx7m happy to help!
